Serve as the primary point of contact for patients and providers to navigate the treatment journey from enrollment through prescription. Coordinate with specialty pharmacies and internal teams to remove barriers to therapy and ensure treatment continuity.
Remote Support Jobs (9,130)
Job category = Support
Serve as the primary point of contact for patients and providers to facilitate access to therapy and navigate barriers to treatment. Provide educational resources and maintain meticulous documentation of the patient journey within the operating platform.
Respond to customer inquiries via phone, chat, and email to provide resolutions and support the pre-purchase journey. Collaborate with internal teams like Logistics and Quality to ensure effective resolution of customer issues.
Serve as the first line of support for clinicians and admins via Zendesk to troubleshoot issues and escalate bugs to engineering. Translate user feedback into actionable insights to improve product usability and collaborate with Customer Success for a proactive experience.
Serve as the first line of support for clinicians and admins via Zendesk to troubleshoot issues and escalate bugs to engineering. Translate user feedback into actionable insights to improve product usability and collaborate with Customer Success.
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Provide premier technical support to commercial drone customers by troubleshooting software, hardware, and cloud issues. Act as the Voice of Customer to inform product improvements and develop support processes to enhance the user experience.
Remote - Customer Service Representative
Conduent State Healthcare, LLC
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Full Time
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6 Days Ago
Conduent State Healthcare, LLC
Act as the primary point of contact for NJ Family Care beneficiaries to resolve inquiries and provide accurate program information. Document enrollment requests and status changes within a web-based computer system while maintaining policy proficiency.
The representative handles inquiries from insureds and carriers regarding coverage, claims, and billing via phone, mail, and email. They are also responsible for obtaining comparative quotes and auditing insurance applications for accuracy.
Part- Time Customer Care Representative
Movado Group, Inc
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Full Time
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6 Days Ago
Movado Group, Inc
The representative handles inbound calls regarding product orders, repairs, and billing complaints to ensure customer satisfaction. They are responsible for first-level issue resolution and maintaining detailed records of all customer interactions.
Pharmacy Call Center Support Specialist (9AM-5:30PM ET Sat.-Sun.; 3:30PM-12AM Friday, Monday, Tuesday)
AnewHealth
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Full Time
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6 Days Ago
AnewHealth
Provide professional phone support to PACE clients, participants, and network pharmacies regarding drug benefits and enrollment. Coordinate facility discharges and medication reconciliation to ensure timely delivery and high client satisfaction.
Global Assistance Coordinator
International Medical Group
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Full Time
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6 Days Ago
International Medical Group
Act as the first point of contact for members and providers to gather essential medical and travel assistance information. Create accurate case records and route callers to the appropriate clinical or transport teams for coordinated support.
The Tier 1 Technician is responsible for receiving, diagnosing, and tracking IT and non-IT service requests using the Remedy tool. Key duties include managing request queues, troubleshooting incidents, and maintaining knowledge management documentation.
BCT Partners - Head Start Program Support Specialist
BCT Partners, LLC
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Full Time
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6 Days Ago
BCT Partners, LLC
Manage and oversee discretionary grants for the Office of Head Start, including application review, award processing, and program monitoring. Provide regulatory guidance to recipients and conduct site visits to ensure compliance and improve school readiness outcomes.
Customer Service Representative I
Aventiv Technologies
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Full Time
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6 Days Ago
Aventiv Technologies
Provide high-quality customer support via phone, chat, and email while managing customer accounts and processing payments. Responsible for troubleshooting basic product features and maintaining high CSAT scores through efficient problem resolution.
RN Centralized Call Center (CCC) - Remote
The Denver Hospice
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Full Time
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6 Days Ago
The Denver Hospice
Responsible for answering after-hour calls to triage patient needs and facilitate access to appropriate levels of care. Coordinates with multidisciplinary teams to modify care plans and provide skilled nursing support telephonically.
Provide empathetic, solution-oriented technical support to ministry leaders via phone, chat, and email. Maintain technical mastery of the product suite and document software bugs for escalation to the specialist team.
The role involves managing the full lifecycle of technical software support tickets and providing direct assistance to customers via phone, email, and online channels. Additionally, the analyst identifies sales opportunities and collaborates with internal development teams to resolve complex technical issues.
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Serve as the first line of support for clinicians and admins via Zendesk to troubleshoot issues and escalate bugs. Translate user feedback into actionable insights to improve product usability and collaborate with Customer Success.
Serve as the first line of support for clinicians and admins via Zendesk to troubleshoot issues and escalate bugs to engineering. Translate user feedback into actionable insights to improve product usability and collaborate with Customer Success.
Lead the Customer Experience function by managing high-stakes enterprise relationships and building the department's infrastructure and playbooks. Coach and grow a CX team while partnering with sales and engineering to align the product roadmap with customer needs.
The specialist manages multiple live chats and emails to guide clients through trading questions and technical challenges. They collaborate with Tech, Tax, and Risk teams to provide accurate product and account information.
Customer Support Representative - Missouri Work-from-Home
PacificSource Health Plans
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Full Time
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6 Days Ago
PacificSource Health Plans
Provide high-volume telephone customer service to assist members with coverage and claims-related questions. Research and resolve disputed claims while accurately interpreting policy provisions and documenting interactions in the computer system.
Implement complex ServiceNow CSM solutions by advising clients on best practices and leading technical design approaches. Collaborate with Business Process Consultants to define requirements and oversee the technical quality of project delivery and Go-Live planning.
Provide administrative and Tier 1 technical support to patients, providers, and pharmacies using a telehealth platform. Manage patient accounts, troubleshoot technical issues, and ensure compliance with HIPAA regulations while maintaining high customer service standards.
Deliver high-tier customer service by guiding users through compliance, resolving account issues, and preventing fraud. Manage high-impact support tickets and collaborate across departments to improve processes and ensure secure operations.
Service à la clientèle bilingue français à distance - Support technique / Remote French Bilingual Customer Service - Tech Support
Alorica
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Full Time
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6 Days Ago
Alorica
Handle customer inquiries via phone, email, and chat to resolve technical issues and concerns. Maintain accurate customer records and identify opportunities to recommend enhanced services to improve the customer experience.
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Customer Service Representative I
Aventiv Technologies
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Full Time
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6 Days Ago
Aventiv Technologies
Provide high-quality customer support via phone, chat, and email while managing customer accounts and processing payments. Responsible for troubleshooting basic product features and maintaining high CSAT scores through efficient problem resolution.
Claims Call Center Representative
Zurich Insurance Company Ltd.
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Full Time
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6 Days Ago
Zurich Insurance Company Ltd.
Process first notice of loss claim reports via phone and non-phone channels accurately and timely. Resolve complex claims inquiries and collaborate with internal and external clients to clarify facts and resolve problems.
Contact Center Escalation Support Tech - 00436
Virginia Information Technologies Agency
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Full Time
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6 Days Ago
Virginia Information Technologies Agency
Serve as a frontline leader by mentoring Contact Support Technicians and resolving complex customer escalations. Balance team performance metrics with strict DMV compliance and regulatory standards.
Provide world-class technical support and guidance to customers to maximize their ROI on the Fieldguide platform. Act as a liaison between customers and internal product teams to influence the product roadmap and maintain support documentation.
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Support Jobs by Country
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317
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196
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86
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66
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58
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