Lead and manage the customer support team to ensure high performance and quality across all communication channels. Focus on optimizing workflows through data and collaborating with AI teams to automate support processes.
Remote Customer Support Manager Jobs (52)
Search = Customer Support Manager
Build and scale the customer support function from the ground up, establishing processes, KPIs, and operational rigor. Lead a team of technicians while partnering with Product and Engineering to drive strategic product improvements.
Lead a team of support associates to provide excellent user experiences via chat, phone, and email. Develop and optimize CX processes and collaborate cross-functionally to provide feedback for platform enhancements.
Manage government contracts and service delivery for local government customers in the Northeast region, ensuring SLA compliance and customer satisfaction. Responsible for contract renewals, P&L performance, and developing strategic account plans to drive service growth.
Oversee the customer support department's operations and lead a team of representatives to provide high-quality service to health and wellness practitioners. Develop support policies, monitor performance metrics via Zendesk and Sigma, and collaborate cross-functionally to resolve systemic customer issues.
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Manage the AMER Technical Support Engineering team and own the operational boundary between L2 and L3 support. Drive the quality of the escalation path to engineering while maintaining high customer experience and operational reliability.
Lead the customer support team by executing strategy, setting quality standards, and managing day-to-day operations. Oversee escalated support cases and partner with Development to ensure effective resolution and process improvement.
Lead the customer support organization by transitioning from reactive ticket resolution to a proactive, automated support system. Manage people leadership for CSR and CSS agents while collaborating cross-functionally with Product, Engineering, and Compliance teams.
Oversee daily customer incident responses and manage ticket queues to ensure timely resolution and high-quality service. Lead the professional development of reports and collaborate with US-based teams to maintain global support alignment.
Oversee the Customer Support collections team and Vulnerable Customer department to manage early arrears strategy and telephony KPIs. Drive continuous improvement of processes to ensure regulatory compliance with FCA standards and improve customer outcomes.
Lead and scale the Technical Support function by managing day-to-day operations, coaching the team, and owning support KPIs. Serve as the primary escalation point for complex technical issues while partnering with Product and Engineering to improve workflows.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Lead and coach a team of Customer Support Specialists to provide a best-in-class experience for Juniper Square customers. Drive the adoption of AI tools and optimize support workflows to improve efficiency and customer outcomes.
Manage customer inquiries and technical troubleshooting via Zendesk and chat while maintaining structured documentation. Coordinate operational workflows including order processing in Shopify and the maintenance of internal CRM and product data.
The Customer Support Manager will lead and manage the support team across all channels to ensure high-quality, fast, and accurate customer interactions. They are responsible for building scalable systems, optimizing workflows, and implementing AI-driven solutions to improve overall customer experience.
The Customer Support Manager will manage daily client communications, build strong relationships to ensure retention, and collaborate internally to resolve requests and issues effectively. This role also involves aligning client expectations with company capabilities and analyzing compliance data to drive improvements.
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International Customer Support Manager – Italien (all genders)
Cargoboard GmbH & Co. KG
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Full Time
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4 Days Ago
Cargoboard GmbH & Co. KG
Act as the central point of contact for international customers with a focus on the Italian market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding shipment transit times and damage rates.
International Customer Support Manager – Polen (all genders)
Cargoboard GmbH & Co. KG
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Full Time
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4 Days Ago
Cargoboard GmbH & Co. KG
Act as the central point of contact for international customers with a focus on the Polish market via phone, email, and live chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
International Customer Support Manager – Frankreich (all genders)
Cargoboard GmbH & Co. KG
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Full Time
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4 Days Ago
Cargoboard GmbH & Co. KG
Act as the central point of contact for international customers with a focus on the French market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
Sr. Manager, Customer Support (Hybrid-Toronto) or (Remote- US)
ClearGov
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Full Time
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6 Days Ago
ClearGov
Lead and scale a high-performing technical support team while optimizing Zendesk workflows and ticketing operations. Act as the primary escalation point for complex issues and collaborate with Product and Engineering teams to improve the software based on customer feedback.
Sr. Manager, Customer Support (Hybrid-Calgary/Toronto) or (Remote- US)
ClearGov
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Full Time
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6 Days Ago
ClearGov
Lead and scale a high-performing technical support team while optimizing Zendesk workflows and ticketing operations. Act as the primary escalation point for complex issues and collaborate with Product and Engineering teams to improve the software based on customer feedback.
The role involves building the structure and operating rhythm for the Workforce Management function to support service quality and operational efficiency. Key duties include owning forecasting, capacity planning, and designing scheduling and routing strategies across multiple support channels.
The role involves managing day-to-day customer support operations and leading a distributed team of part-time representatives. The manager will serve as the primary escalation point and work cross-functionally to scale support processes and improve the customer experience.
Lead a team of support professionals while directly managing a portfolio of complex, high-priority customer escalations across multiple SaaS products. Drive operational consistency, establish scalable support frameworks, and partner with Product and Engineering teams to improve systemic issues.
Sales & Customer Support Manager
Green Umbrella Recruitment
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Full Time
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2 Weeks Ago
Green Umbrella Recruitment
Manage the sales pipeline and support employers in completing subscriptions for a video resume portal. This includes attending sales calls, conducting onboarding, and ensuring clients receive necessary support.
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Manage business operations for assigned public safety customer contracts, focusing on forecasting, contract renewals, and service delivery. Act as the primary point of contact to ensure SLA compliance and maintain strong relationships with customers and subcontractors.
E-Commerce Customer Support Manager Amazon/Shop Minijob Basis (m/w/d)
Thiru GmbH
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Part Time
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6 Weeks Ago
Thiru GmbH
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
E-Commerce Customer Support Manager Amazon/Shop Minijob Basis (m/w/d)
Thiru GmbH
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Part Time
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6 Weeks Ago
Thiru GmbH
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
Customer Support Manager (German Speaking) 16 APPLICANTS
TrustYou
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Full Time
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11 Weeks Ago
TrustYou
The Customer Support Manager will handle high-volume support requests and lead client-specific training sessions for key accounts. They will also bridge the gap between the AI platform and client operations while contributing to process improvements and expert content creation.
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