Customer Support Manager
Manage and scale a team of support associates while optimizing customer experience processes. Act as the voice of CX to drive feature enhancements and ensure high-quality support across multiple channels.
Remote Customer Support Manager Jobs (60)
Manager, Customer Support
You will lead a high-performing team of Support Specialists and Engineers while treating support as a product to optimize customer outcomes. This involves managing daily operations, driving data-informed product improvements, and ensuring SLA commitments are met through effective coaching and process design.
Manager, Customer Support
The Customer Support and Logistics Manager oversees daily materials movements, inventory management, and logistics analysis within the Taiwan regional warehouse. They are responsible for processing service requests, managing parts inventory, and coordinating with field service engineers to ensure efficient operations.
Customer Support Manager
The Manager of Support Services will lead daily operations, manage team performance, and ensure exceptional service delivery for software solutions. This role involves collaborating with cross-functional teams to advocate for customers, improve support processes, and leverage AI and automation to enhance efficiency.
Customer Support Manager
Lead and manage a remote customer support team to ensure 24/7 service excellence and high-performance culture. Oversee recruitment, training, quality assurance processes, and the refinement of team workflows to optimize support operations.
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Customer Support Manager
Lead and unify a cross-continental support team across Canada and New Zealand while implementing ITIL-aligned practices to optimize incident management. Drive continuous improvement by analyzing incident trends, managing SLA performance, and leveraging AI tools to enhance resolution quality.
Customer Support Manager
The Customer Support Manager leads the Dynamics Support Department, overseeing service delivery, customer experience, and team performance. They are responsible for refining support processes, managing escalations, and using data to drive departmental improvements and profitability.
Manager, Customer Support
The manager will lead a remote team of support specialists while providing hands-on technical assistance for L2/L3 tickets. They are responsible for optimizing support processes, managing team metrics, and collaborating with product and engineering teams to resolve issues.
Customer Support Manager
The Customer Support Manager will own the delivery of key support improvement projects, including AHT reduction and phone system rollouts. They will also lead a small team, manage the complaints process, and ensure high service standards are met.
Manager, Customer Support
The Manager, Customer Support oversees the daily performance of the Parent Support team, including coaching agents and ensuring high-quality service across chat, phone, and email. They are responsible for diagnosing performance issues, managing escalations, and implementing process improvements to enhance the overall customer experience.
Manager, Customer Support
You will lead and coach a support team while managing Zendesk operations, automation, and AI tooling adoption. You will also analyze performance metrics to drive business outcomes and improve customer support efficiency.
Customer Support Manager
The Customer Support Manager will lead a technical team, manage escalations, and ensure departmental success through metrics and process improvement. They are responsible for mentoring engineers and acting as an advocate for both customers and the internal team.
Manager, Customer Support
The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.
Customer Support Manager
Lead and develop a team of Customer Support Representatives while owning SLAs, escalations, and the internal knowledge base. Partner with Engineering, Product, and Account Management to advocate for the voice of the customer and improve service delivery.
Customer Support Manager
Lead and develop a team of Tier 2 support professionals to ensure timely resolution of customer issues and high service quality. Act as the Incident Manager for customer-impacting issues, coordinating triage, communication, and root cause analysis across departments.
Customer Support Manager
Manage the AMER Technical Support Engineering team and own the operational boundary between L2 and L3 support. Drive the quality of the escalation path to engineering while maintaining high customer experience and operational reliability.
Customer Support Manager, Provider Enablement
The Customer Support Manager will lead a frontline team of Support Analysts to ensure timely and professional resolution of customer issues for Interwell Acumen. This role is responsible for operational oversight, including ticket triage, SLA performance, team coaching, and continuous process improvement.
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Associate Customer Support Manager - Arizona or Colorado
The Associate Customer Support Manager is responsible for managing the lifecycle service business for assigned customer contracts to ensure satisfaction and SLA compliance. They act as the primary point of contact for customers, managing subcontractors, contract renewals, and service delivery operations.
Video Customer Support Manager - North Eastern Region - US Remote
The Video Customer Support Manager is responsible for managing customer contracts, relationships, and service delivery for video solutions. They act as a single point of contact to ensure SLA compliance and coordinate technical support resources to resolve complex issues.
SaaS - Startup sucht: Onboarding & Customer Support Manager mit Paid / Social Media Marketing Erfahrung (w/m/d) remote
You will manage customer onboarding, provide ongoing support, and identify growth opportunities within existing accounts. Additionally, you will create content and collaborate with the founders to optimize internal processes.
Customer Support Manager Team Lead
The Customer Support Manager Team Lead is responsible for managing the Managed & Support services business, including revenue forecasting, contract renewals, and ensuring service level agreement compliance. They lead a team of Customer Support Managers, overseeing hiring, coaching, and performance management while maintaining strong relationships with customers and subcontractors.
Customer Support Manager (TH-M)
Lead, coach, and manage a remote customer support team to ensure 24/7 service excellence and performance standards. Oversee team workflows, quality assurance processes, and the escalation of critical issues while maintaining a deep understanding of the company platform.
Customer Support Manager (12AM-8AM ET)
Manage and coach a remote team of customer support agents to ensure 24/7 service excellence. Oversee performance metrics, quality assurance processes, and team workflows while maintaining a deep understanding of the company platform.
Associate Customer Support Manager (TX/OK)
The Associate Customer Support Manager manages the Lifecycle Service business for assigned public safety contracts to ensure customer satisfaction and SLA compliance. They act as the primary point of contact for customers, managing subcontractors, contract renewals, and service delivery improvements.
Senior Manager, Customer Support Operations
Lead and transform the Tier 1 customer support organization by implementing a proactive, data-driven, and AI-enabled support model. Partner cross-functionally to improve service performance, optimize workflows, and deliver measurable improvements in customer satisfaction and operational efficiency.
Knowledge Program Manager, Customer Support
The Knowledge Program Manager will build and lead the customer support knowledge program by establishing strategy, governance, and content standards. They will partner with product managers to optimize self-service experiences while coaching teams on KCS practices to ensure high-quality internal and external documentation.
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US -Manager, Customer Support (Senior Care)
The Manager will lead and inspire a team of Solutions Analysts to deliver world-class customer service while overseeing day-to-day operations and performance. They will also act as a project manager for process improvements and serve as a point of escalation for high-impact customer issues.
Manager, Customer Support (Remote)
The manager oversees daily customer support operations, ensuring service levels and customer satisfaction goals are met. They also mentor the support team, collaborate with internal departments for issue resolution, and drive process improvement initiatives.
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