66 Customer Support Manager jobs available for remote work from home. Apply for positions such as Customer Support Manager, Customer Support Manager, Customer Support, Manager and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
Trusted by 300,000+ remote workers worldwide.
The Customer Support Manager will lead a technical team, manage escalations, and ensure departmental success through metrics and process improvement. They will also provide mentorship to engineers while acting as an advocate for both customers and the internal team.
Lead the day-to-day operations of Tier 1 and Tier 2 customer support teams while ensuring high-quality service within agreed SLAs. Manage team performance, workforce capacity, and continuous process improvement through data-driven insights.
Lead and manage a high-performing team of global EOR and payroll support specialists to ensure KPIs and SLAs are met. Drive operational excellence by analyzing performance data, streamlining processes, and collaborating with cross-functional teams to improve product and service delivery.
The Customer Support Manager is responsible for managing enterprise contracts, ensuring service delivery compliance, and fostering long-term customer relationships. They will oversee contract renewals, P&L performance, and coordinate with internal teams and third-party vendors to ensure high-quality service.
The Manager of Customer Support will lead and develop a team of Technical Customer Support Specialists while serving as the primary escalation point for complex technical issues. They are responsible for building support processes, managing team KPIs, and partnering with engineering and product teams to improve the user experience.
We watch for new "Customer Support Manager" jobs and email you the matches. Free. Unsubscribe in one click.
The Customer Support Manager will lead the support team, acting as a hands-on player-coach to resolve Tier 1 and Tier 2 inquiries while defining support processes and metrics. They will also oversee the evaluation of support systems, implement AI-driven workflows, and manage cross-functional relationships with R&D and Cloud Ops.
Manage and scale a team of support associates while optimizing customer experience processes. Act as the voice of CX to drive feature enhancements and ensure high-quality support across multiple channels.
You will lead a high-performing team of Support Specialists and Engineers while treating support as a product to optimize customer outcomes. This involves managing daily operations, driving data-informed product improvements, and ensuring SLA commitments are met through effective coaching and process design.
The Customer Support and Logistics Manager oversees daily materials movements, inventory management, and logistics analysis within the Taiwan regional warehouse. They are responsible for processing service requests, managing parts inventory, and coordinating with field service engineers to ensure efficient operations.
The Manager of Support Services will lead daily operations, manage team performance, and ensure exceptional service delivery for software solutions. This role involves collaborating with cross-functional teams to advocate for customers, improve support processes, and leverage AI and automation to enhance efficiency.
Lead and manage a remote customer support team to ensure 24/7 service excellence and high-performance culture. Oversee recruitment, training, quality assurance processes, and the refinement of team workflows to optimize support operations.
Lead and unify a cross-continental support team across Canada and New Zealand while implementing ITIL-aligned practices to optimize incident management. Drive continuous improvement by analyzing incident trends, managing SLA performance, and leveraging AI tools to enhance resolution quality.
The manager will lead a remote team of support specialists while providing hands-on technical assistance for L2/L3 tickets. They are responsible for optimizing support processes, managing team metrics, and collaborating with product and engineering teams to resolve issues.
The Customer Support Manager will own the delivery of key support improvement projects, including AHT reduction and phone system rollouts. They will also lead a small team, manage the complaints process, and ensure high service standards are met.
The Manager, Customer Support oversees the daily performance of the Parent Support team, including coaching agents and ensuring high-quality service across chat, phone, and email. They are responsible for diagnosing performance issues, managing escalations, and implementing process improvements to enhance the overall customer experience.
The Customer Support Manager will lead a technical team, manage escalations, and ensure departmental success through metrics and process improvement. They are responsible for mentoring engineers and acting as an advocate for both customers and the internal team.
The manager will own the daily execution and operational health of the support team, including queue management and performance monitoring. They are responsible for coaching agents, driving process improvements, and ensuring high-quality customer support delivery.
We watch for new "Customer Support Manager" jobs and email you the matches. Free. Unsubscribe in one click.
Lead and develop a team of Tier 2 support professionals to ensure timely resolution of customer issues and high service quality. Act as the Incident Manager for customer-impacting issues, coordinating triage, communication, and root cause analysis across departments.
Manage the AMER Technical Support Engineering team and own the operational boundary between L2 and L3 support. Drive the quality of the escalation path to engineering while maintaining high customer experience and operational reliability.
The Customer Support Manager will lead and coach a team of Customer Success Managers to establish operational discipline and improve customer outcomes. They are responsible for implementing playbooks, managing key metrics like churn and retention, and aligning cross-functional feedback loops.
The role involves end-to-end ownership of the payroll product experience, including roadmap development, configuration governance, and system integrations. Additionally, it requires managing the payroll customer support model to ensure accurate processing, timely issue resolution, and effective communication across the organization.
The Customer Support Manager acts as a liaison between business stakeholders and technical teams to resolve issues and improve operational processes for IBM i-based applications. They are responsible for monitoring support queues, managing case documentation, and recommending modernization or automation initiatives.
The Knowledge Program Manager will build and lead the customer support knowledge program by establishing governance, standards, and KCS practices. They will partner with the Help Center Product Manager to optimize self-service content and ensure high-quality, accurate information for both customers and internal teams.
You will design and launch a structured onboarding program and build a quality assurance system from the ground up for the customer support team. This involves establishing performance baselines, managing the knowledge base, and providing actionable quality trends to team leads.
The Knowledge Program Manager will build and lead the customer support knowledge program by establishing KCS standards, governance, and content quality workflows. They will collaborate with support teams and product managers to optimize self-service experiences and ensure accurate, high-quality content for both internal and external users.
The Customer Support Manager will lead a frontline team of Support Analysts to ensure timely and professional resolution of customer issues for Interwell Acumen. This role is responsible for operational oversight, including ticket triage, SLA performance, team coaching, and continuous process improvement.
We watch for new "Customer Support Manager" jobs and email you the matches. Free. Unsubscribe in one click.
The Associate Customer Support Manager is responsible for managing the lifecycle service business for assigned customer contracts to ensure satisfaction and SLA compliance. They act as the primary point of contact for customers, managing subcontractors, contract renewals, and service delivery operations.
Lead, coach, and manage a remote customer support team to ensure 24/7 service excellence and performance standards. Oversee team workflows, quality assurance processes, and the escalation of critical issues while maintaining a deep understanding of the company platform.
Manage and coach a remote team of customer support agents to ensure 24/7 service excellence. Oversee performance metrics, quality assurance processes, and team workflows while maintaining a deep understanding of the company platform.
The Associate Customer Support Manager manages the Lifecycle Service business for assigned public safety contracts to ensure customer satisfaction and SLA compliance. They act as the primary point of contact for customers, managing subcontractors, contract renewals, and service delivery improvements.
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Everything you need to know about remote work
