Lead the customer support organization by transitioning from reactive ticket resolution to a proactive, automated support system. Manage people leadership for CSR and CSS agents while collaborating cross-functionally with Product, Engineering, and Compliance teams.
Remote Customer Support Manager Jobs (40)
Search = Customer Support Manager
Lead Level 1 and Level 2 support teams to improve agent effectiveness and reduce case volume through data-driven decision-making. Drive the evolution of a modern support model by integrating GenAI and automation to enhance the customer experience.
Oversee daily customer incident responses and manage ticket queues to ensure timely resolution and high-quality service. Lead the professional development of reports and collaborate with US-based teams to maintain global support alignment.
Lead and develop a high-performing customer support team while serving as a player-coach to resolve complex product issues. Drive the AI and automation strategy, specifically optimizing Intercom/Fin to scale support operations and improve service levels.
Oversee the Customer Support collections team and Vulnerable Customer department to manage early arrears strategy and telephony KPIs. Drive continuous improvement of processes to ensure regulatory compliance with FCA standards and improve customer outcomes.
New "Customer Support Manager" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Lead and scale the Technical Support function by managing day-to-day operations, coaching the team, and owning support KPIs. Serve as the primary escalation point for complex technical issues while partnering with Product and Engineering to improve workflows.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.
Lead and coach a team of Customer Support Specialists to provide a best-in-class experience for Juniper Square customers. Drive the adoption of AI tools and optimize support workflows to improve efficiency and customer outcomes.
Manage customer inquiries and technical troubleshooting via Zendesk and chat while maintaining structured documentation. Coordinate operational workflows including order processing in Shopify and the maintenance of internal CRM and product data.
The Customer Support Manager will lead and manage the support team across all channels to ensure high-quality, fast, and accurate customer interactions. They are responsible for building scalable systems, optimizing workflows, and implementing AI-driven solutions to improve overall customer experience.
The Manager will act as the 'Voice of CX', partnering with leadership to understand business goals, and will manage a team of support associates by providing training, onboarding, and performance measurement. This role involves maintaining best practices and working cross-functionally to relay user feedback on feature requests and enhancements.
The Customer Support Manager will manage daily client communications, build strong relationships to ensure retention, and collaborate internally to resolve requests and issues effectively. This role also involves aligning client expectations with company capabilities and analyzing compliance data to drive improvements.
Manage business operations for assigned public safety customer contracts, focusing on forecasting, contract renewals, and service delivery. Act as the primary point of contact to ensure SLA compliance and maintain strong relationships with customers and subcontractors.
Manage communication between clients and therapists to ensure a high-quality mental health support experience in Spain. Responsibilities include monitoring support requests, matching therapists with clients, and improving internal customer service processes.
Manager / Senior Manager, Customer Support 133 APPLICANTS
WMT Digital
·
Full Time
·
2 Weeks Ago
WMT Digital
Lead and grow a customer support team while acting as a hands-on contributor for complex technical escalations. Own the end-to-end support experience by implementing AI automation, managing SLAs, and collaborating cross-functionally to improve the product roadmap.
E-Commerce Customer Support Manager Amazon/Shop Minijob Basis (m/w/d)
Thiru GmbH
·
Part Time
·
3 Weeks Ago
Thiru GmbH
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
New "Customer Support Manager" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
E-Commerce Customer Support Manager Amazon/Shop Minijob Basis (m/w/d)
Thiru GmbH
·
Part Time
·
3 Weeks Ago
Thiru GmbH
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
Lead CIC Customer Support Manager - Technical Support
GE Vernova
·
Full Time
·
4 Weeks Ago
GE Vernova
Lead and develop the North America Level 2 Technical Support team for wireless and optical communication systems. Oversee day-to-day case operations, manage escalations, and partner with engineering and product teams to improve service delivery.
Customer Support Manager (German Speaking) 16 APPLICANTS
TrustYou
·
Full Time
·
8 Weeks Ago
TrustYou
The Customer Support Manager will handle high-volume support requests and lead client-specific training sessions for key accounts. They will also bridge the gap between the AI platform and client operations while contributing to process improvements and expert content creation.
Junior Customer Support Manager (German or French Speaking)
TrustYou
·
Full Time
·
8 Weeks Ago
TrustYou
The role involves managing high-volume customer support requests via email and chat while providing digital education through webinars. You will also create digital resources and assist with account configurations to ensure client success.
The role involves leading and developing the customer-facing support team through 1:1s, managing performance, and building operational systems like routing, SLAs, and tooling infrastructure. Responsibilities also include owning the help center, managing team training, and representing support cross-functionally with Product and Engineering.
The Senior Manager will provide strategic leadership and management for a global Technical Customer Support team, focusing on exceeding customer satisfaction and operational metrics at scale. Responsibilities include leading the team, serving as the primary escalation point for complex issues, and owning strategic vendor partnerships.
Sr Customer Support Manager/System Manager
Motorola Solutions
·
Full Time
·
8 hours ago
Motorola Solutions
Manage business operations for assigned customer contracts to ensure satisfaction and SLA compliance for Public Safety customers. Responsibilities include forecasting, contract renewals, managing subcontractors, and coordinating service delivery transitions.
The Product Manager will lead the AI Customer Support area, developing AI agents to automate written and voice conversations across multiple channels. They will build tooling for Care and Ops teams to configure and monitor these agents while ensuring high quality and trust.
This role leads the daily execution of Customer Support operations across internal teams and BPO partners in a 24/7 environment, focusing on maintaining stable service performance and strong operational discipline. Key duties include monitoring service metrics, identifying operational risks early, coordinating responses during incidents, and balancing service performance against cost and team sustainability.
New "Customer Support Manager" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Lead and develop a distributed team of 12+ support agents while managing daily ticket queues as a player-coach. Drive operational efficiency through AI-powered workflows, KPI tracking, and cross-functional collaboration with Product and Engineering teams.
Drive strategic and operational programs to improve customer and agent experiences within the Customer Experience organization. Partner cross-functionally to operationalize ambiguous initiatives and create scalable workflows and systems.
Drive an insight-driven sales culture and manage customer experience and business partnerships within the North and Scotland region. Lead digital dealer initiatives, manage service market sales, and oversee parts inventory governance.
Customer Experience Manager (Tech Support) - US 11 APPLICANTS
SourceWhale
·
Full Time
·
24 Weeks Ago
SourceWhale
The Customer Experience Manager will cover all aspects of inbound customer support, including diagnosing and troubleshooting customer issues. They will collaborate with Product and Development teams to maintain communication with impacted users and drive customer success.
Automatically Apply to Customer Support Manager Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
