Remote Customer Support Manager Jobs (28)
Customer Support Manager
Lead and unify a cross-continental support team across Canada and New Zealand while implementing ITIL-aligned practices. Drive continuous service improvements, manage daily resourcing, and leverage AI tools to enhance incident resolution and customer satisfaction.
Customer Support Manager - (Silent Sentinel) - US Remote
The Customer Support Manager serves as the primary point of contact for customers, ensuring service delivery and SLA compliance for video surveillance deployments. They also manage service contracts, oversee subcontractors, and drive service growth through up-selling and cross-selling opportunities.
Customer Support Manager:in (m/w/d)
You will serve as the primary point of contact for users and caregivers, providing operational support via email, chat, and phone. Additionally, you will manage caregiver recruiting, organize events, and analyze user feedback to drive product and process improvements.
Microsoft Dynamics 365 Customer Support Manager
The Customer Support Manager leads the Dynamics Support Department, overseeing service delivery, process refinement, and customer satisfaction. This role involves mentoring the support team, managing performance metrics, and serving as the primary escalation point for complex issues.
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Video Customer Support Manager - North Eastern Region - US Remote
The Video Customer Support Manager is responsible for managing customer contracts, relationships, and service delivery for video solution product lines. They act as a single point of contact to ensure SLA compliance, coordinate technical resources, and drive operational success for customers.
Customer Support Manager - Risk
Lead and develop a customer support team focused on risk-related workstreams while partnering with leadership to set team strategy and operational standards. Manage BPO partnerships, scale proactive support programs, and collaborate cross-functionally to improve product and customer-facing processes.
Customer Support Manager - Korea Market
The Customer Support Manager will act as the primary point of contact for the Korean market, providing market updates and training clients on trading platforms. They are responsible for maintaining client acquisition and retention while providing guidance on technical and fundamental market analysis.
Sr Customer Support Manager/System Manager - QUEBEC, Canada
Manage assigned customer service contracts and relationships, ensuring service delivery meets contractual scope and service-level agreements while resolving customer concerns and coordinating subcontractors and vendors. Oversee renewals, contract changes, reporting, service improvements, customer support plans, and revenue growth and forecasting.
Customer Support Manager - State of Arizona
The Customer Support Manager is responsible for managing the Lifecycle Service business for assigned contracts in Arizona, ensuring customer satisfaction and SLA compliance. They will oversee contract renewals, manage subcontractor relationships, and drive operational excellence through process improvements and revenue forecasting.
Customer Support Manager
The Customer Support Manager will lead and develop a team of support professionals to ensure high-quality service for government clients. They are responsible for managing daily support operations, monitoring performance metrics, and driving process improvements through data analysis and cross-functional collaboration.
Customer Support Manager - Remote based in the US
The Customer Support Manager acts as a liaison between business stakeholders and technical teams to resolve issues and improve operational processes for IBM i-based applications. They are responsible for monitoring support queues, managing case documentation, and recommending modernization or automation initiatives.
Customer Support Manager
Lead the day-to-day operations of Tier 1 and Tier 2 customer support teams while ensuring high-quality service within agreed SLAs. Manage team performance, workforce capacity, and continuous process improvement through data-driven insights.
Customer Support, Manager
Lead and manage a high-performing team of global EOR and payroll support specialists to ensure KPIs and SLAs are met. Drive operational excellence by analyzing performance data, streamlining processes, and collaborating with cross-functional teams to improve product and service delivery.
Customer Support Manager, Provider Enablement
The Customer Support Manager will lead a frontline team of Support Analysts to ensure timely and professional resolution of customer issues for Interwell Acumen. This role is responsible for operational oversight, including ticket triage, SLA performance, team coaching, and continuous process improvement.
Associate Customer Support Manager - Arizona or Colorado
The Associate Customer Support Manager is responsible for managing the lifecycle service business for assigned customer contracts to ensure satisfaction and SLA compliance. They act as the primary point of contact for customers, managing subcontractors, contract renewals, and service delivery operations.
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Customer Support Manager 15 applicants
Manage and scale a team of support associates while optimizing customer experience processes. Act as the voice of CX to drive feature enhancements and ensure high-quality support across multiple channels.
Customer Support Manager (TH-M)
Lead, coach, and manage a remote customer support team to ensure 24/7 service excellence and performance standards. Oversee team workflows, quality assurance processes, and the escalation of critical issues while maintaining a deep understanding of the company platform.
Customer Support Manager (12AM-8AM ET) 12 applicants
Manage and coach a remote team of customer support agents to ensure 24/7 service excellence. Oversee performance metrics, quality assurance processes, and team workflows while maintaining a deep understanding of the company platform.
Customer Support Manager
The Customer Support Manager will lead a technical team, manage escalations, and ensure departmental success through metrics and process improvement. They are responsible for mentoring engineers and acting as an advocate for both customers and the internal team.
Customer Support Manager -B2B Saas
The Customer Support Manager will lead the support team to ensure high-quality service across multiple channels while acting as an escalation point for complex issues. They will also collaborate with internal teams to improve support processes and maintain key performance metrics.
Customer Support Manager 12 applicants
Lead and develop a team of Tier 2 support professionals to ensure timely resolution of customer issues and high service quality. Act as the Incident Manager for customer-impacting issues, coordinating triage, communication, and root cause analysis across departments.
International Customer Support Manager – Italien (all genders)
Act as the central point of contact for international customers with a focus on the Italian market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding shipment transit times and damage rates.
International Customer Support Manager – Polen (all genders)
Act as the central point of contact for international customers with a focus on the Polish market via phone, email, and live chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
International Customer Support Manager – Frankreich (all genders)
Act as the central point of contact for international customers with a focus on the French market via phone, email, and chat. Responsible for optimizing the customer journey and ensuring quality assurance regarding delivery times and damage rates.
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Sales & Customer Support Manager
Manage the sales pipeline and support employers in completing subscriptions for a video resume portal. This includes attending sales calls, conducting onboarding, and ensuring clients receive necessary support.
E-Commerce Customer Support Manager Amazon/Shop Minijob Basis (m/w/d)
Responsible for planning, coordinating, and evaluating customer support across Amazon, Otto, and email channels. This includes developing support strategies, optimizing customer-facing content, and analyzing feedback to improve products and processes.
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Top Companies Hiring Remote Customer Support Managers
What skills do remote Customer Support Manager jobs ask for?
We reviewed 10 job postings for remote Customer Support Managers and found these are the skills employers ask for most often:
| Skill | Share of job posts |
|---|---|
| Process improvement | 50% |
| Data Analysis | 50% |
| Team leadership | 40% |
| Technical support | 40% |
| Customer Support Management | 40% |
| Cross-functional Collaboration | 40% |
| Customer support | 30% |
| Communication | 30% |
| Coaching | 20% |
| AI tools | 20% |