Implement complex ServiceNow CSM solutions by advising clients on best practices and leading technical design approaches. Collaborate with Business Process Consultants to define requirements and oversee the technical quality of project delivery and Go-Live planning.
Remote Support Jobs (9,138)
Job category = Support
Provide administrative and Tier 1 technical support to patients, providers, and pharmacies using a telehealth platform. Manage patient accounts, troubleshoot technical issues, and ensure compliance with HIPAA regulations while maintaining high customer service standards.
Deliver high-tier customer service by guiding users through compliance, resolving account issues, and preventing fraud. Manage high-impact support tickets and collaborate across departments to improve processes and ensure secure operations.
Service à la clientèle bilingue français à distance - Support technique / Remote French Bilingual Customer Service - Tech Support
Alorica
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Full Time
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6 Days Ago
Alorica
Handle customer inquiries via phone, email, and chat to resolve technical issues and concerns. Maintain accurate customer records and identify opportunities to recommend enhanced services to improve the customer experience.
Customer Service Representative I
Aventiv Technologies
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Full Time
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6 Days Ago
Aventiv Technologies
Provide high-quality customer support via phone, chat, and email while managing customer accounts and processing payments. Responsible for troubleshooting basic product features and maintaining high CSAT scores through efficient problem resolution.
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Claims Call Center Representative
Zurich Insurance Company Ltd.
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Full Time
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6 Days Ago
Zurich Insurance Company Ltd.
Process first notice of loss claim reports via phone and non-phone channels accurately and timely. Resolve complex claims inquiries and collaborate with internal and external clients to clarify facts and resolve problems.
Contact Center Escalation Support Tech - 00436
Virginia Information Technologies Agency
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Full Time
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6 Days Ago
Virginia Information Technologies Agency
Serve as a frontline leader by mentoring Contact Support Technicians and resolving complex customer escalations. Balance team performance metrics with strict DMV compliance and regulatory standards.
Provide world-class technical support and guidance to customers to maximize their ROI on the Fieldguide platform. Act as a liaison between customers and internal product teams to influence the product roadmap and maintain support documentation.
Solve complex, unprecedented problems that currently hinder the company's growth. Develop and implement scalable systems to ensure these solutions operate independently moving forward.
Member Services Representative
Metropolitan Jewish Health System
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Full Time
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6 Days Ago
Metropolitan Jewish Health System
The representative handles member and provider inquiries regarding benefits, claims, and complaints within a call center environment. They are responsible for recording call details and processing requests for claim adjustments and disenrollment.
Remote Customer Service Representative - Aftermarket Auto Parts
Turn5, Inc.
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Full Time
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6 Days Ago
Turn5, Inc.
Handle incoming customer calls regarding post-purchase issues such as returns, order tracking, and cancellations. Provide professional service while educating customers on company policies and maintaining first touch resolution standards.
Customer Service Agent
Camping World Holdings, Inc.
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Full Time
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6 Days Ago
Camping World Holdings, Inc.
Handle heavy inbound calls to document customer concerns and find effective resolutions. Responsible for logging accurate records of conversations and routing calls appropriately within the organization.
Customer Support Representative - Missouri Work-from-Home
PacificSource
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Full Time
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6 Days Ago
PacificSource
Provide high-volume telephone support to customers regarding coverage and claims while accurately interpreting policy provisions. Conduct research to resolve disputed claims and document all interactions clearly within the computer system.
Lead and mentor a team of engineers to build and deliver CX workstream solutions across marketing, sales, and integrations. Act as a player-coach by contributing code and driving the adoption of AI-assisted development tools.
Support and Services Operations Manager
Temporal Technologies
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Full Time
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6 Days Ago
Temporal Technologies
Build and optimize scalable support processes, systems, and analytics to empower the Support organization and improve customer experiences for Temporal Cloud. This includes managing the migration to Pylon, integrating GTM systems, and developing performance models for post-sales operations.
Build strong customer relationships through white-glove service and manage inbound calls and digital requests. Contribute to improving business metrics, tools, and processes to enhance the overall customer experience.
Support Agent I
Renaissance Learning North America
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Full Time
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6 Days Ago
Renaissance Learning North America
Manage customer support interactions across phone, chat, and email to resolve technical issues and routine inquiries. Document all interactions in the ticketing system and escalate complex problems to senior staff while meeting performance metrics.
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Serve as the primary point of contact for nurses and hospital leaders to resolve platform issues via phone, email, and text. Collaborate with Product and Engineering teams to translate user feedback into actionable platform improvements.
Manage the weekly reporting cycle and maintain data integrity across project tracking systems for construction and facilities projects. Coordinate document control operations and develop analytical dashboards to provide portfolio-wide visibility for leadership.
Contact/Call Center Representative, Records and Library
ASRC Federal
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Full Time
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6 Days Ago
ASRC Federal
Respond to customer inquiries and provide prompt service to the public accessing EPA resources. Utilize Excel to document call resolutions and manage overnight voicemail messages.
Remote Customer Service Representative - Must Reside in NY (Starting 7/6/2026)
Transworld Systems Inc.
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Full Time
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6 Days Ago
Transworld Systems Inc.
Assist customers with billing inquiries and delinquent accounts while ensuring all account information is accurately documented. Maintain key performance indicators including inbound handle time and quality assurance goals.
Review Beacon active planning alerts and escalate sensitive mental health and safety concerns to school administrators via phone. Provide general technical support and contribute to the development of knowledge base articles and training resources.
Handle inbound calls, emails, and chats to provide world-class customer service and product education. Process transactions accurately using computer systems and resolve customer problems through basic troubleshooting.
Handle inbound calls, emails, and chats to provide product information and basic troubleshooting for customers. Maintain accurate customer data and build positive relationships with both internal and external stakeholders.
Assist clients remotely with travel planning, booking, and trip-related updates via phone, email, and messaging. Manage reservations and proactively resolve inquiries to ensure high customer satisfaction.
Assist clients remotely with travel planning, booking, and trip-related updates via phone, email, and messaging. Manage reservations and resolve inquiries to ensure high customer satisfaction.
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Provide comprehensive support to travelers before, during, and after their trips via email, phone, and messaging. Manage itinerary changes, cancellations, and resolve customer concerns professionally.
Support clients through all stages of travel, from booking to post-trip follow-up. Handle inquiries, process itinerary changes, and resolve customer concerns via email, phone, and messaging.
Manage and maintain the company's global IT infrastructure to ensure optimal performance, security, and availability. Provide technical support to employees and ensure compliance with SOC2 and ISO27001 standards.
Health Care Customer Service Representative
State Collection Service
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Full Time
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6 Days Ago
State Collection Service
Handle inbound and outbound calls to resolve billing and payment issues for healthcare clients. Process payments and respond to patient inquiries regarding insurance and financial assistance while adhering to legal protocols.
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