Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The Support Analyst is responsible for intaking customer incidents and service requests, documenting them in the ITSM tool, and escalating cases according to procedures. They also monitor infrastructure alerts and collaborate with engineers to ensure timely resolution and excellent customer service.
The Social Support Specialist will manage high-volume customer engagement across social media platforms like X, Instagram, and Facebook. They are responsible for resolving customer issues, maintaining brand voice, and routing inquiries through internal workflows.
Provide advanced technical support and troubleshoot complex issues across multiple channels including email, phone, and web portals. Document all interactions in the CRM system while ensuring high levels of customer satisfaction and adherence to performance KPIs.
The Product Support Specialist is responsible for providing technical assistance and troubleshooting support to clients via phone, email, and chat. They must collaborate with various internal departments to resolve issues while maintaining high levels of customer satisfaction and professional communication.
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The Virtual Assistant will manage front-office operations, including customer communications, scheduling, quoting, and administrative coordination within Jobber. They will also support the documentation of workflows and ensure accurate record-keeping for the business.
The Customer Care Specialist will serve as the primary point of contact for customers, providing support via phone, email, chat, and social media. They are responsible for resolving inquiries, managing complaints, and collaborating with internal teams to ensure high customer satisfaction.
The Concierge Specialist serves as the primary point of contact for patients, managing inquiries and providing personalized support across multiple channels. They also coordinate with clinical and administrative teams to resolve patient issues and ensure a high-quality, empathetic patient experience.
The representative will interact with customers to resolve inquiries, handle complaints, and provide accurate information via phone, email, or in-person. They are also responsible for processing orders, managing collections and invoicing, and maintaining detailed records of all customer interactions.
The Customer Support Executive is responsible for providing excellent service by resolving customer inquiries and issues across various communication channels. They must maintain accurate records in CRM systems and collaborate with team members to ensure high customer satisfaction.
Provide first-level technical support for a remote workforce by troubleshooting hardware, software, and network issues. Document all resolutions in the internal ticketing system while ensuring information security compliance.
Serve as a frontline engineer to resolve customer technical issues and ensure productivity. Document standard operating procedures and maintain high standards of customer service through effective communication.
Provide timely support to customer inquiries across multiple channels including calls, email, and social media. Take accountability for resolving customer issues on the first contact while maintaining company service policies.
The role involves providing advanced technical support for hardware and software issues via multiple communication channels while documenting interactions in a CRM. You will also collaborate with engineering teams to escalate complex defects and contribute to knowledge base improvements.
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The QAD Support Specialist will act as the primary escalation point for complex functional and system-level issues within the QAD ERP environment. Responsibilities include troubleshooting advanced ERP issues, optimizing system configurations, and supporting end-users across core modules like finance, production, and supply chain.
The specialist will manage customer inquiries and requests through various channels while ensuring timely resolution and high-quality support. They will also maintain accurate operational records and collaborate with internal teams to improve workflows and service efficiency.
Manage customer orders and project requests from submission through delivery while providing timely email updates. Coordinate with internal teams and external partners to ensure successful project completion and high customer satisfaction.
The CX Operations Analyst will manage partner services operational processes, including SOW management, invoicing, and system access. Additionally, the role involves building AI-driven workflows and providing data insights to support TAM, Solutions, and Support teams.
The IT Service Desk Manager leads the IT Service Desk team to ensure high-quality support, operational performance, and effective incident management. This role drives continual service improvement, manages team resources, and collaborates with technical teams to enhance service delivery and employee experience.
The representative will serve as a primary point of contact for patients, managing scheduling, intake paperwork, and general inquiries. They will also coordinate with clinical teams to ensure efficient operations and maintain accurate patient records while upholding privacy standards.
You will act as a primary technical contact for clients, troubleshooting issues across Windows, network infrastructure, and Microsoft 365 environments. Additionally, you will manage ticket queues, maintain internal documentation, and facilitate communication between clients and vendors.
The role involves managing a payments-specific supplier database and conducting supplier outreach to verify information. Additionally, the representative will handle customer inquiries via phone, email, or chat while maintaining accurate documentation in the CRM.
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You will serve as the primary point of contact for users, responding to inquiries via email, chat, and social media with empathy and clarity. Additionally, you will manage ticket volume, identify recurring issues, and contribute to the internal knowledge base to improve support processes.
Provide first-line technical support to end-users via phone, email, and chat while resolving hardware and software issues. Document incidents in the ServiceNow ticketing system and escalate complex technical problems to higher-level support teams.
The consultant is responsible for providing high-quality customer service via phone and email while managing general enquiries and account information. They must ensure accurate data entry in the CRM system and achieve key performance indicators and service level targets.
The Support Analyst will monitor and resolve support tickets for a warehouse management system while troubleshooting application and database issues. They are also responsible for creating knowledge base articles and developing SQL-based solutions to support business operations.
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