Handle routine customer support tickets and assist with triage to ensure timely resolution. Maintain high customer satisfaction while meeting departmental KPIs and SLAs.
Remote Support Jobs in Brazil (117)
Remote in = Brazil
Job category = Support
Support the end-to-end Market Development Funds (MDF) lifecycle, including allocation, approvals, and reimbursement. Develop performance dashboards and collaborate with sales managers to ensure data integrity and process optimization.
Responsible for maintaining, supporting, and improving existing software systems and functionalities. The role focuses on troubleshooting, debugging complex issues in applications and databases, and ensuring system stability rather than developing new features.
Design and oversee automated customer experiences and personalized content strategies to drive growth and customer satisfaction. Collaborate with engineering and marketing teams to optimize conversions through data analysis and continuous testing.
Provide first-level technical support to users via phone and chat, registering incidents and requests accurately in internal systems. Resolve issues using knowledge bases or escalate complex tickets to higher support levels while meeting operational goals.
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Own the end-to-end resolution of production incidents and service requests for digital applications while contributing to root cause analysis. Monitor queues to meet SLAs and maintain operational documentation such as SOPs and runbooks in Confluence.
Intermediate Support Analyst
AB InBev | Growth Group
·
Full Time
·
2 Days Ago
AB InBev | Growth Group
Own the end-to-end resolution of production incidents and service requests for digital applications while contributing to root cause analysis. Monitor incident queues to meet SLAs and maintain operational documentation such as SOPs and runbooks.
Manage the customer journey from contract closing through solution presentation and onboarding. Focus on customer engagement, usability, and retention by anticipating needs and providing personalized training.
Senior Manager, IT Lifecycle and Application Support - Remote (EBS)
Mosaic
·
Full Time
·
2 Days Ago
Mosaic
Lead the end-to-end application lifecycle, governance, and QA strategies across the Digital Delivery portfolio. Oversee global L1/L2 support operations and manage technical integration activities for mergers and acquisitions.
Manage daily operations of corporate applications, overseeing incident, problem, and event management aligned with ITIL practices. Lead and develop the IT support team while managing external vendors and ensuring compliance with audit requirements.
Acts as the primary contact for account-aligned customers to resolve escalated technical issues and remove barriers to resolution. Collaborates with engineering and operations teams while driving process improvements to enhance the overall customer support experience.
Deliver exceptional support to employees and HR leaders, primarily in Brazil and global markets, to resolve platform issues. Collaborate with Product and Customer Success teams to improve internal processes and educate customers on platform value.
Lead a global 24/7 support team to ensure the quality and timeliness of live esports data flows. Focus on people management, operational process improvement, and managing high-priority customer escalations.
Provide technical support and assistance to users by diagnosing and solving hardware, software, and system incidents. Responsible for registering and tracking tickets while ensuring high levels of customer satisfaction and service level compliance.
Provide technical support and assistance to users by diagnosing and solving hardware, software, and system incidents. Responsible for registering and tracking tickets while ensuring high levels of customer satisfaction and service level compliance.
Provide L1 technical support for DATA IT environments and manage incident troubleshooting and escalation across LATAM. Collaborate with global teams and ensure accurate documentation within CRM systems.
Manage and coordinate customer complaint cases from initiation to resolution, serving as the primary point of contact. Collaborate with internal business units and international teams to resolve issues and improve product quality.
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Analista de Suporte N1 Junior - Customer Experience | RD Station (Remoto) afirmativa para pessoas com deficiência
RD Station
·
Full Time
·
1 Week Ago
RD Station
Provide reactive multichannel support for various RD Station products to national and international clients. Investigate and resolve technical issues by identifying root causes to ensure customer autonomy and success.
Coordinate and execute small-scale software upgrades and proactive health checks for hosted customer environments. Drive cross-functional projects and problem management processes to improve operational stability and reduce support ticket volume.
Independently diagnose and resolve complex application, database, and infrastructure issues within production WMS and logistics environments. Act as a critical technical bridge between frontline support and engineering while mentoring junior team members.
The role focuses on planning and executing small-scale software upgrades and driving cross-functional operational improvements for hosted customers. It involves proactive environment health checks, tuning monitoring systems, and coordinating problem management across various technical teams.
Provide functional and technical support for supply chain software via phone and ticketing systems. Responsibilities include triaging cases, documenting issues, and collaborating with internal teams to meet resolution SLAs.
Provide advanced functional and technical support for multi-client 3PL Warehouse Management System environments as a Tier 2 escalation point. Coordinate with engineering and product teams to resolve complex operational issues and maintain detailed troubleshooting documentation.
The role involves troubleshooting operational issues within the Warehouse Management System and managing environment configurations. Additionally, the analyst will monitor SQL performance and maintain detailed technical documentation for the knowledge base.
Own the end-to-end resolution of complex technical support tickets and proactively improve support processes and documentation. Collaborate with Product and Engineering teams to surface recurring issues and maintain support KPIs like CSAT and SLA compliance.
SAP Support Analyst 202 APPLICANTS
Beyondsoft Consulting
·
Full Time
·
2 Weeks Ago
Beyondsoft Consulting
Provide first-line technical support for SAP systems, including triage and resolution of L1/L2 tickets. Monitor system health and performance to proactively address issues and ensure user satisfaction.
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Technical Support Manager - Digital Payments / Brazil
Market Pay
·
Full Time
·
2 Weeks Ago
Market Pay
The role involves acting as the primary technical contact for clients to resolve complex payment issues and lead technical integrations. Additionally, the manager will oversee small to medium projects and monitor production indicators to ensure service reliability.
Customer Service Virtual Assistant 💬 | Remote DTC Brand 🌎
Atomic HR
·
Full Time
·
2 Weeks Ago
Atomic HR
Act as the first point of contact for customers by responding to emails and social media comments using provided scripts. Resolve customer inquiries, build trust, and escalate complex issues to the internal team.
Manage customer interactions via tickets, emails, and phone calls to assist users and build trust. Perform critical backend operational tasks including data collection, cleanup, and filing property tax protests.
As a Customer Support Specialist, you will learn and support Fluke Reliability software products while providing high-quality support to customers. You will troubleshoot issues, document findings, and collaborate with teammates to enhance the customer experience.
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