Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Provide remote technical and application support for POS systems to Japanese-speaking hospitality customers. Coordinate with internal product and development teams to resolve incidents and manage system installations.
The role involves performing functional testing for the Phoenix2 product. It provides operational support within the manufacturing environment.
The role involves providing manufacturing operations support for the Phoenix2 product. The primary responsibility is to perform functional testing on the specified product line.
The role involves supporting manufacturing operations specifically for the M2SISI product line. The primary task is to perform the code wheel alignment process.
The role involves providing manufacturing operations support for the Yaffle product. Responsibilities include managing call processes as part of the operational workflow.
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Lead, mentor, and develop a team of software support engineers while ensuring high-quality customer support and operational excellence. Act as an escalation point for critical incidents and collaborate cross-functionally to drive process improvements and meet performance KPIs.
The Technical Support Specialist will resolve complex technical issues, support product launches, and collaborate with engineering teams to improve system reliability. They are also responsible for leading incident calls and creating documentation to train other departments on new maintenance procedures.
You will own key pillars of the operational engine, including support quality governance and the maintenance of automation and reporting systems. This role involves architecting data models and ensuring system health to enable leadership to make data-driven decisions.
The role involves providing support for manufacturing operations. Specifically, the candidate will be responsible for testing tasks related to QFN, Mtod, and Inovance systems.
You will manage multiple simultaneous customer conversations to resolve account, billing, and technical issues via inbound messaging. You are expected to navigate detailed workflows and switch between systems efficiently while maintaining high quality and accuracy.
Lead and mentor a global Level 2 Technical Support team while managing complex escalations and driving operational excellence. Act as a primary bridge between customers and cross-functional teams to ensure timely resolution of critical production issues.
The Client Service Associate acts as the primary point of contact for clients, providing prompt and professional support via email, live chat, and phone. They are responsible for identifying customer needs, liaising with internal teams to resolve complex inquiries, and maintaining high service standards.
You will provide technical support and resolve client issues across multiple communication channels including chat, phone, and email. Additionally, you will verify client documents, maintain accurate records in Salesforce or Jira, and meet quarterly KPI targets.
Manage the end-to-end commercial order lifecycle, including processing purchase orders, handling returns, and maintaining customer data. Coordinate across internal departments such as Sales, Finance, and Logistics to ensure seamless service delivery and resolve operational issues.
The Senior Manager will oversee daily customer service operations, including order management and coordination with 3PL providers. They will lead process improvements, manage key performance indicators, and collaborate with sales and marketing departments to resolve operational challenges.
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Drive customer onboarding and conversion by engaging users across chat platforms and identifying their needs. Manage the end-to-end customer journey, including account setup, issue resolution, and proactive upselling to maximize retention.
Provide exceptional player support for a leading online game publisher via tickets and live chat in Simplified Chinese and English. Resolve gameplay and technical issues while ensuring a best-in-class customer experience for a global community.
Provide T1 and advanced technical support for a developer's platform. Gather and analyze technical data to assist customers within a 24/7 project environment.
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