Remote Support Jobs in Egypt (24)
Customer Experience Associate
Provide empathetic support to customers regarding international package tracking via email and chat. Resolve shipping concerns by following established SOPs and collaborating with internal teams for complex escalations.
CX Associate - German (Voice)
The CX Associate will provide high-quality support to German-speaking customers via phone, email, and chat. Responsibilities include managing order inquiries, tracking shipments, and maintaining accurate client information.
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Vendor SP- Support ( PWD )
The SPS Associate acts as the primary interface for Amazon's Selling Partners, diagnosing technical and operational issues via phone, email, and chat. They are responsible for providing world-class support, documenting interactions, and educating partners on tools and standards to ensure a seamless experience.
CX Escalation Specialist
The specialist will manage customer support tickets from creation to resolution, ensuring professional communication and accurate documentation. They are responsible for resolving buyer and seller issues, processing refunds, and escalating complex cases when necessary.
Dutch speaking Technical Support Specialist 4 - NetApp
The specialist will provide proactive and preventive support for NetApp systems, including managing customer tickets and system alerts. They will also serve as a technical advisor, ensuring operational continuity while collaborating with internal teams and customers.
Customer Service Representative 11 applicants
The Customer Service Representative will manage customer inquiries across multiple channels, including phone, email, and chat, while accurately processing orders and shipment updates. They will also coordinate with internal teams and carriers to resolve issues related to billing, freight, and product availability.
English Customer Support (Non-Voice)
Provide world-class technical customer assistance via chat and email while maintaining high performance metrics. Actively participate in team initiatives and promote collaborative solutions to drive department success.
Senior Helpdesk Officer
The Senior Helpdesk Officer manages complex technical incidents and escalations while ensuring service levels are met. They also supervise helpdesk agents, coordinate workloads, and drive continuous improvement in support processes and service quality.
Spanish Customer Care Specialist
Provide world-class customer service through chat and email while maintaining accuracy and efficiency. Act as a key team participant by contributing to department initiatives and supporting colleagues.
German & English | Remote Customer Support Advisor | Music Streaming 17 applicants
Provide written customer support in German and English for a music streaming platform by handling 5-6 simultaneous conversations. Resolve issues related to accounts, billing, subscriptions, and technical platform functions while documenting resolutions accurately.
Customer Service & Admin Assistant EG
The role involves managing customer inquiries across multiple channels while maintaining accurate records and providing timely solutions. Additionally, the assistant will handle administrative tasks such as scheduling, data entry, and supporting internal operational projects.
Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE
The Governance Officer supports the governance, quality, risk, and customer experience framework across Wholesale Customer Experience operations. They ensure adherence to policies and regulatory requirements through quality reviews, risk assessments, and continuous improvement initiatives.
Customer Support Agent EG
The Customer Support Agent will respond to inquiries across various channels, troubleshoot issues, and provide accurate solutions to customers. They are also responsible for maintaining interaction records, escalating complex cases, and collaborating with internal teams to improve service quality.
Customer Care Representative EG
The Customer Care Representative will respond to customer inquiries across multiple channels and provide accurate solutions to concerns. They are responsible for maintaining accurate records, handling complaints professionally, and collaborating with internal teams to ensure a consistent customer experience.
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Chat Support Representative EG 12 applicants
The Chat Support Representative will respond to customer inquiries through live chat and digital channels while providing accurate solutions. They are responsible for troubleshooting issues, maintaining detailed records of interactions, and escalating complex problems to the appropriate teams.
Client Support Specialist EG
The Client Support Specialist is responsible for responding to client inquiries across multiple channels and resolving account-related issues. They must maintain accurate records, collaborate with internal teams, and ensure a positive client experience through professional communication.
Customer Service Representative 13 applicants
The role involves providing multi-channel customer support via phone, ticketing, chat, and video to resolve inquiries and maintain engagement. You will also manage a customer pipeline, document interactions accurately, and identify upselling opportunities to support company growth.
Technical Support 20 applicants
The Technical Support role is responsible for providing expert geoscience software support, delivering customer training, and collaborating with R&D to develop new workflows. You will also assist the business development team by identifying customer needs and demonstrating the value of GeoSoftware technology.
Customer Service Consultant - Biggest Telecom Account
Act as a front-line interface for US customers by responding to inquiries and resolving concerns over the phone. Additionally, you will be responsible for maintaining a positive customer experience and promoting client products and offers.
Customer Support Specialist 17 applicants
Handle customer inquiries across social media and phone channels to resolve issues and ensure high satisfaction. Collaborate with internal teams to provide accurate product information and act as the voice of the customer.
Customer Support Agent
The Customer Support Agent will respond to customer inquiries across various channels, resolve issues, and ensure customer satisfaction. They will also document interactions and maintain service quality in line with company standards.
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