Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The Customer Care Specialist will resolve customer issues and answer inquiries through written communication channels like chat and email. They will also collaborate with product teams to share user feedback and identify recurring problem areas.
Provide round-the-clock technical support and act as the primary point of contact for business users to resolve issues. Manage incident tracking, service requests, and escalations while ensuring adherence to service level agreements.
The Customer Support Agent will respond to inquiries across various channels, troubleshoot issues, and provide accurate solutions to customers. They are also responsible for maintaining interaction records, escalating complex cases, and collaborating with internal teams to improve service quality.
The Customer Care Representative will respond to customer inquiries across multiple channels and provide accurate solutions to concerns. They are responsible for maintaining accurate records, handling complaints professionally, and collaborating with internal teams to ensure a consistent customer experience.
The Chat Support Representative will respond to customer inquiries through live chat and digital channels while providing accurate solutions. They are responsible for troubleshooting issues, maintaining detailed records of interactions, and escalating complex problems to the appropriate teams.
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The Client Support Specialist is responsible for responding to client inquiries across multiple channels and resolving account-related issues. They must maintain accurate records, collaborate with internal teams, and ensure a positive client experience through professional communication.
You will serve as the primary point of contact for German-speaking customers, handling inquiries via email and WhatsApp while troubleshooting software issues. Additionally, you will document recurring problems, maintain the knowledge base, and coordinate with the development team to resolve product bugs.
The role involves providing multi-channel customer support via phone, ticketing, chat, and video to resolve inquiries and maintain engagement. You will also manage a customer pipeline, document interactions accurately, and identify upselling opportunities to support company growth.
The associate will manage customer inquiries across multiple non-voice channels, including email, social media, and ticketing systems. They are responsible for resolving tickets within SLA, tracking shipment statuses, and maintaining accurate records in the CRM.
The Technical Support role is responsible for providing expert geoscience software support, delivering customer training, and collaborating with R&D to develop new workflows. You will also assist the business development team by identifying customer needs and demonstrating the value of GeoSoftware technology.
The Customer Support Representative will manage player inquiries, troubleshoot technical issues, and handle billing and account-related concerns via Zendesk. Additionally, the role involves managing app store reviews, performing QA smoke testing, and collaborating with internal teams to improve the player experience.
Act as a front-line interface for US customers by responding to inquiries and resolving concerns over the phone. Additionally, you will be responsible for maintaining a positive customer experience and promoting client products and offers.
The Senior Manager will oversee daily customer service operations, including order management and coordination with 3PL providers. They will lead process improvements, manage key performance indicators, and collaborate with sales and marketing departments to resolve operational challenges.
Provide voice and non-voice support to German-speaking customers via calls, emails, and chat. Ensure operational excellence by meeting SLAs, documenting interactions, and collaborating with internal stakeholders.
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Act as the primary contact for buyers and sellers to resolve inquiries regarding orders, shipping, and platform features. Monitor community safety and report user feedback to product teams to improve the marketplace experience.
The role focuses on delivering key customer service metrics and automating data workflows to support commercial teams. This includes managing internal ticketing systems and extracting complex datasets from SAP and Salesforce.
Handle customer inquiries across social media and phone channels to resolve issues and ensure high satisfaction. Collaborate with internal teams to provide accurate product information and act as the voice of the customer.
The Customer Support Agent will respond to customer inquiries across various channels, resolve issues, and ensure customer satisfaction. They will also document interactions and maintain service quality in line with company standards.
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