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You will serve as the dedicated technical voice for enterprise accounts, managing complex support inquiries and resolving technical issues across the Triple Whale platform. You will also partner with internal teams like Engineering and Customer Success to drive customer outcomes and contribute to the internal knowledge base.
The associate will respond to user inquiries, resolve issues, and guide users through product setup and daily usage. They are also responsible for maintaining clean conversation logs in Intercom and documenting recurring issues to improve support processes.
The role serves as a subject matter expert for Nlyte application suite products, providing operational and technical support to high-profile customers. Responsibilities include managing complex customer issues, conducting training programs, and participating in an on-call rotation.
The Senior Manager will oversee daily customer service operations, including order management and coordination with 3PL providers. They will lead process improvements, manage key performance indicators, and collaborate with sales and marketing departments to resolve operational challenges.
Implement, configure, and optimize learning technology platforms and AI coaching tools to drive business impact. Collaborate with stakeholders to design scalable learning experiences using microlearning and gamification methodologies.
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Implement, configure, and optimize learning technology platforms and AI coaching tools to drive business impact. Collaborate with stakeholders to design scalable learning experiences using microlearning and gamification methodologies.
As a Client Support Specialist, you will engage with customers via inbound calls, providing guidance and processing transactions. You will also manage client cases, research issues, and collaborate with internal partners to resolve complex requests.
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