CX Member Implementation & Success Advisor - Australia & New Zealand

Family Support Concierge

The Family Support Concierge provides continuity of care for families during weekends by managing inquiries, coordinating arrangements, and troubleshooting operational issues. They act as the primary point of contact to ensure seamless service delivery and clear communication between families, vendors, and the weekday team.

Medical Support Specialist

The Medical Support Specialist will manage patient inquiries via a ticketing system and phone, providing clinical support and accurate documentation. They will collaborate with internal teams to deliver high-quality patient care while adhering to regulatory and compliance standards.

Remote Technical Support / Integrations Manager - 6 months contract (m/f/d)

You will act as the primary technical liaison between the engineering team and customers, managing integration challenges and API-related issues. Additionally, you will support technical partners through onboarding and launch phases while maintaining comprehensive documentation for integration processes.

Customer Experience & Community Relations

You will manage front-line support across live chat, Discord, and email while acting as the voice of the customer to inform product development. You will also be responsible for documenting solutions, handling escalations, and identifying growth opportunities within the community.

Customer Care Consultants

Executive / Operations Virtual Assistant - Freight & Business Administration Support

The Virtual Assistant will manage the founder's inbox, CRM pipeline, and routine freight administration tasks. They will also assist with basic invoicing in Xero and ensure all operational processes are documented and followed.

Customer Care Representative Remote

You will assist families and carers by answering inbound calls to provide information and discuss care service options. This role involves managing inquiries to support independent living and long-term care solutions while maintaining high performance standards.

Virtual Customer Service for a Beverage Company in Austalia (Home Based Part Time)

The role involves managing customer inquiries, processing orders, and maintaining accurate financial records in Xero and Shopify. Additionally, the candidate will assist with administrative tasks, reporting, and daily communication with the founder.

Customer Care Representative, AUS

You will act as the primary point of contact for partners, managing inbound inquiries via chat, email, and Zoom to resolve operational issues. Additionally, you will advocate for partner needs internally to influence product development and ensure a high-quality user experience.

AU-WFH Live Chat Customer Support Agent — PT/FT

The agent will provide customer support via live chat and email, addressing inquiries regarding products, orders, and account issues. They are responsible for maintaining accurate records and escalating complex problems to the appropriate teams.

Client Services, Senior Consultant

The Senior Consultant will design and deploy Experience Management solutions by collecting technical requirements and configuring the Medallia platform. They will also support quality assurance, user acceptance testing, and provide technical expertise during client engagements.

Customer Support Advisor - Fixed-Term Contract

You will serve as the first point of contact for fitness and wellbeing consumers, managing inquiries via phone, email, and chat. Additionally, you will handle account queries, payment contract issues, and collections while maintaining accurate records in the administration system.

Customer Service Representative III

The representative will provide customer care services, including managing inbound inquiries via email and phone regarding account balances and card issues. They are also responsible for maintaining accurate records in the ticketing system and escalating technical issues to the appropriate teams.

Product Expert, Customer Support (Sydney)

Act as the primary technical expert for customers via Slack, providing high-touch support and creative solutions to complex data problems. Collaborate with Product and Engineering teams to surface feature requests, report bugs, and share usage trends to improve the platform.

Energy Market Analyst (Support)

The Energy Market Analyst provides technical and modelling support to APAC customers to ensure effective use of software products. They also collaborate with internal teams to facilitate customer onboarding, training, and product improvement initiatives.

Enterprise Onboarding Specialist - APAC

Lead the end-to-end onboarding and rollout of Halter technology for large-scale, multi-site enterprise customers. Manage senior stakeholder relationships and provide hands-on training to farm managers and crews to ensure successful adoption.

Support Officer - Leaving Violence Program

The Support Officer manages high-volume interactions with victim-survivors via phone and digital channels to provide information and support. They are responsible for documenting case information, coordinating appointments, and escalating risks while maintaining trauma-informed service standards.

Customer Engagement & Operations Manager

The manager will oversee operational workflows, project tracking, and CRM system optimization within Go High Level. They are responsible for maintaining business efficiency, coordinating lead generation efforts, and providing proactive administrative support to leadership.

Systems Field Service Representative - Power Distribution/Electrical

The Systems Field Service Representative will install, inspect, troubleshoot, and maintain electrical distribution equipment at customer sites. They are also responsible for performing startup and commissioning services, documenting technical reports, and providing training to customers.

Senior Consultant - Client Support Services - Talent Pooling

You will manage and action client support cases, troubleshoot issues, and conduct gap analysis between client requirements and TechnologyOne system capabilities. Additionally, you will collaborate with consulting experts to support clients in simplifying and modernizing their business applications.

IT Service Desk Analyst

Provide complex desktop and application support to end-users while maintaining secure and confidential information. Act as a mentor to junior staff and handle internal escalations to ensure team service levels are met.

Customer Support Specialist - Australia

The Customer Support Specialist serves as the primary point of contact for managing existing travel bookings, resolving issues, and processing modifications. They collaborate with internal departments and external partners to ensure a seamless guest experience while maintaining accurate documentation in the CRM system.

Support Line Specialist | 12 Month Fixed Term - Leaving Violence Program

Provide real-time trauma-informed guidance, mentoring, and operational support to practitioners handling complex family and domestic violence cases. Oversee risk assessments, safety planning, and the approval of financial support packages to ensure high-quality service delivery.

IT Support Admin

The IT Support Admin will diagnose and resolve hardware and software issues while managing office network infrastructure and peripherals. They will also facilitate team onboarding, document support resolutions, and collaborate with vendors for hardware procurement.

Field Service Representative - Industrial Drives

The Field Service Representative is responsible for installing, troubleshooting, and repairing industrial drive equipment at customer sites. They also perform commissioning, startup services, and provide technical training to customers and team members.

Customer Relations and Marketing Officer

The Customer Relations and Marketing Officer will develop and maintain professional relationships with NDIS stakeholders to establish referral pathways. They are also responsible for coordinating marketing activities, managing social media, and representing the organization at community and industry events.

Support Specialist - Expression of Interest - Leaving Violence Program

Provide short-term, trauma-informed telephone support to victim-survivors of intimate partner violence to assist with safety and stability. Conduct risk and needs assessments, develop safety plans, and manage documentation in accordance with program KPIs.

Customer Support Guide (Australia)

Support Guides manage camper and host tickets via phone, email, and social media while troubleshooting technical issues and platform challenges. They also investigate bugs, de-escalate community concerns, and provide feedback to product teams to improve the user experience.

Behaviour Support Practitioner - Core or Proficient or Advanced

Support NDIS participants by identifying needs through assessment and person-centred planning to reduce behaviours of concern. Develop, deliver, and evaluate evidence-based support plans while building the capacity of the participant's support network.