Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The role involves managing the clinical onboarding process for new customers, including system education and case review facilitation. Additionally, the incumbent provides ongoing technical support and acts as a primary point of contact for clinical inquiries.
The Closing Coordinator will manage real estate transactions through to completion, ensuring all pre-closing items are ordered and approved. They will collaborate with internal and external service providers to ensure accurate and on-time closings for customers.
The IT Helpdesk Technician will analyze, troubleshoot, and resolve end-user technology issues via phone, chat, and remote tools. Responsibilities include managing hardware deployment, maintaining IT knowledge bases, and ensuring security standards across endpoints.
Provide exceptional technical assistance by diagnosing and resolving complex hardware and software issues for internal and external users. Perform installations, moves, adds, and changes (IMAC) while ensuring all administrative tasks meet service level agreement objectives.
The IT Helpdesk Technician will analyze, troubleshoot, and resolve end-user technology issues via phone, chat, and remote tools. They are also responsible for equipment deployment, maintaining IT documentation, and managing user accounts.
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The representative will provide overnight Tier 1 customer support by troubleshooting user issues and performing administrative tasks within the Parkade app. They are responsible for maintaining accurate documentation, prioritizing requests, and escalating complex issues when necessary.
The IT Support Specialist resolves complex escalations from T1 analysts and provides advanced troubleshooting for endpoints, identity, and infrastructure. They also serve as a technical resource and mentor to junior staff while coordinating with cross-functional teams to ensure system stability.
The Associate Analyst supports cross-border travel by coordinating transactional tasks, ensuring compliance with risk management policies, and maintaining relationships with stakeholders. They are responsible for reviewing submissions for accuracy and acting as a liaison between client teams and internal functional areas.
The representative will assist customers with inquiries regarding products, billing, and order placement while maintaining high quality assurance standards. They are also responsible for resolving customer concerns, processing orders, and engaging in consultative conversations to support retention and revenue objectives.
The IT Operations Support Specialist will own the end-user support queue for their region, managing device lifecycles, onboarding, and offboarding processes. They will also focus on automating repetitive tasks and maintaining documentation to ensure efficient IT operations.
The medical writer will compile, write, and edit clinical deliverables such as study protocols, reports, and patient narratives while ensuring adherence to regulatory standards. They will also collaborate with cross-functional teams, including biostatistics and data management, to ensure scientific accuracy and consistency.
The Community Associate will provide front-line email support to resolve customer disputes and order inquiries. They are responsible for maintaining high customer satisfaction standards while gathering community feedback and meeting performance metrics.
Provide exceptional support for cloud-based applications by troubleshooting issues, configuring settings, and managing user requests through a ticketing system. Leverage AI tools to research issues, improve documentation, and collaborate with cross-functional teams to enhance the overall product experience.
The role involves remotely monitoring seller operations, managing stakeholder relationships, and coordinating with field teams to ensure efficient execution. Additionally, the executive will devise and deploy standard operating procedures and analyze data to improve the overall seller experience.
The role involves handling pre-sales and post-sales queries for Japanese clients while coordinating with internal teams to ensure a smooth customer experience. You will be responsible for maintaining accurate records, escalating complex issues, and adapting to new workflows in a dynamic environment.
Provide front-line customer service to policyholders and agents via chat and email while maintaining accurate records in the CRM system. Collaborate with team members to resolve service issues and coordinate mentoring activities for new staff.
The Service Desk Analyst is responsible for providing Level 1 and 2 technical support for Windows, Office, VPN, and server infrastructure. They must also document resolutions in knowledge articles and proactively monitor key infrastructure components.
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The role involves providing advanced technical support for cloud-based solutions and assisting leadership with queue monitoring and case escalations. You will also be responsible for troubleshooting complex software issues and participating in 24/7/365 on-call support rotations.
The specialist acts as the first point of contact for end users, providing functional support and troubleshooting for the NextGen EPM system. They are responsible for logging tickets, resolving basic issues, and escalating complex problems to Tier 2 support.
Provide first-level technical support for enterprise healthcare software by investigating and resolving issues via ticketing systems. Collaborate with internal technical teams and maintain detailed documentation while adhering to established SOPs and SLAs.
Provide Level 1 and Level 2 application support for JLLT products via phone and email while managing case queues and troubleshooting complex issues. Document findings, contribute to the knowledge base, and collaborate with cross-functional teams to improve customer satisfaction.
The analyst provides Level 1 and Level 2 support for JLLT applications by troubleshooting issues and resolving cases within defined service targets. They also contribute to the knowledge base and collaborate with internal teams to improve customer experience and product workflows.
Collaborate with product, growth, and design teams to improve conversion, retention, and customer experience for D2C and e-commerce platforms. Execute growth experiments, optimize storefronts, and leverage AI tools to drive data-backed consumer insights.
The specialist will provide Tier 2 technical support for the Corrigo platform by managing incidents, troubleshooting complex issues, and documenting solutions. They will also collaborate with internal teams to improve training materials and perform application testing to ensure system stability.
The role involves managing and resolving business and system support tickets while ensuring the integrity of financial and project configurations. You will also support month-end close activities and collaborate with cross-functional teams to drive process improvements.
The role involves assisting customers with product information, troubleshooting technical issues, and managing alerts from servers and network infrastructure. You will also be responsible for accurately documenting tickets and coordinating with various technical teams to resolve incidents.
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The role involves providing technical support to internal and external customers via chat, email, and phone while monitoring network and application performance. Responsibilities include managing trouble tickets, troubleshooting IT issues, and collaborating with various operations teams to ensure system stability.
The role involves providing technical support to customers by monitoring systems, responding to alerts, and managing trouble tickets across multiple communication channels. You will collaborate with various operations teams to maintain service levels and ensure timely resolution of technical issues.
Provide first-line IT support by troubleshooting hardware, software, and access issues for employees. Manage device deployment, SaaS application administration, and user onboarding/offboarding processes.
Act as the primary technical point of contact for external clients to diagnose and resolve complex application issues. Provide technical consulting on platform integration, workflow optimization, and collaborate with internal teams to improve product performance.
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