How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs in India (166)

Guest Services Specialist (India)

Extenteam Client Roles · Full Time · 7 hours ago

Extenteam Client Roles

🌎 India ⭐ 2-5 yrs exp 💼 Support

Provide 24/7 guest support and communication for short-term rental operators via email, phone, and messaging. Coordinate with property managers and vendors to ensure guest satisfaction and efficient property maintenance.

APPLY

IT Operations Support

Fictiv · Full Time · 10 hours ago

Fictiv

🌎 India ⭐ 2-5 yrs exp 💼 Support

Serve as the first point of contact for IT support requests, triaging and resolving Level 1 hardware, software, and networking issues. Support user onboarding/offboarding, account provisioning, and the maintenance of SaaS platforms and network equipment.

APPLY

Targeted Recruiting & Onboarding Specialist (Contractor)

Labelbox · Full Time · 19 hours ago

Labelbox

🌎 India 💵 570 - 760 per hour ⭐ 2-5 yrs exp 💼 Support Onboarding Specialist

Own the end-to-end contributor acquisition funnel from sourcing technical profiles to successful onboarding. Build and manage the systems, external BPO partnerships, and sourcing channels to scale the recruit pipeline efficiently.

APPLY

Customer Support Agent - India (Remote)

Expatrio Global Services GmbH · Full Time · Yesterday

Expatrio Global Services GmbH

🌎 India ⭐ 0-2 yrs exp 💼 Support

Act as the first point of contact for international customers via email, live chat, and phone. Responsibilities include verifying documents and collaborating with service partners to ensure excellent customer service.

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Customer Support Agent - India (Remote)

Fintiba GmbH · Full Time · Yesterday

Fintiba GmbH

🌎 India ⭐ 0-2 yrs exp 💼 Support

Provide customer support and client care to users. Handle operations and live chat support to resolve customer inquiries.

APPLY

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SAP AMS Support - ABAP Consultant - Mum

Zensar · Full Time · Yesterday

Zensar

🌎 India ⭐ 10+ yrs exp 💼 Support

Design, implement, and support SAP solutions while managing priority-based tickets and identifying root cause analysis. Coordinate with technical teams on custom objects and interact with customers to propose solution methodologies.

APPLY

Bilingual Customer Experience Specialist

Ethos Life · Full Time · Yesterday

Ethos Life

🌎 India ⭐ 2-5 yrs exp 💼 Support Customer Experience Specialist

Deliver exceptional support to Spanish and English speaking customers and insurance agents via email, chat, SMS, and phone. Manage policy status inquiries and complex agent compensation and contract details.

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SAP AMS Support - Junior ABAP Consultant - Hyd

Zensar · Full Time · Yesterday

Zensar

🌎 India ⭐ 5-10 yrs exp 💼 Support

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Customer Service Representative

Masco · Full Time · 2 Days Ago

Masco

🌎 India ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Conduct outbound calls and emails to customers who purchased spas online to manage delivery expectations. Provide tracking information and answer basic product knowledge questions while adhering to company policies.

APPLY

Team Lead Support Coordinator

HealthFirst · Full Time · 2 Days Ago

HealthFirst

🌎 Bermuda, India, United States 💵 $51000 - $80070 per year ⭐ 2-5 yrs exp 💼 Support

Oversees a team of Support Coordinators to ensure members receive appropriate care and services across various clinical teams. Manages daily activities, staff performance, and departmental productivity goals while ensuring regulatory compliance.

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Technical Support Engineering

Cast AI · Full Time · 2 Days Ago

Cast AI

🌎 India ⭐ 2-5 yrs exp 💼 Support

Act as the primary subject matter expert to provide deep technical guidance and resolve complex Kubernetes issues for customers. Document best practices and mentor junior team members while participating in an on-call rotation.

APPLY

Customer Service Representative

Masco Corporation · Full Time · 2 Days Ago

Masco Corporation

🌎 India ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Conduct outbound calls and emails to customers who purchased spas online to manage delivery expectations. Provide tracking information, answer basic product questions, and coordinate with the Customer Care team on escalations.

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MICROSOFT D365 FIELD SERVICE - SUPPORT

Zensar · Full Time · 2 Days Ago

Zensar

🌎 India ⭐ 5-10 yrs exp 💼 Support

Lead the design and development of end-to-end Field Service processes for clients. Bridge the gap between technical coding and functional consulting to deliver comprehensive D365 solutions.

APPLY

Mulesoft Support

NTT DATA Services · Full Time · 2 Days Ago

NTT DATA Services

🌎 India ⭐ 5-10 yrs exp 💼 Support

Provide L1 and L2 production support for MuleSoft APIs and integrations, focusing on incident management and stability. Monitor environments, perform root cause analysis, and manage tickets using ServiceNow to ensure SLA compliance.

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Founder's Office Support

Firmable · Full Time · 2 Days Ago

Firmable

🌎 India ⭐ 0-2 yrs exp 💼 Support

Provide high-level executive support to the co-founder and CTO while acting as the primary local coordinator for the India-based team. Manage diaries, travel, and operational logistics, and support people operations administration using AI tools.

APPLY

Application Tech Support Practitioner

Accenture · Full Time · 3 Days Ago

Accenture

🌎 India ⭐ 2-5 yrs exp 💼 Support

Provide technical support and development for the NICE CXone cloud platform, including troubleshooting and optimizing configurations. Collaborate with cross-functional teams to implement customized solutions and maintain system performance to meet SLAs.

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Customer Support Specialist | El Salvador, India, or Philippines

Claravine · Full Time · 3 Days Ago

Claravine

🌎 El Salvador, India, Philippines ⭐ 2-5 yrs exp 💼 Support

Act as the frontline technical expert investigating root causes of customer issues and documenting findings. Manage the full ticket lifecycle by communicating technical resolutions to clients and collaborating with Engineering and Product teams.

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Tenant Relations & Operations Virtual Assistant | Remote Property Management Support

ClearDesk, LLC · Full Time · 3 Days Ago

ClearDesk, LLC

🌎 Colombia, India, Philippines ⭐ 0-2 yrs exp 💼 Support Virtual Assistant

Act as the primary point of contact for tenants and prospects, handling inbound communications and scheduling self-showings. Manage operational tasks including maintenance work orders, lease renewals, and utility reconciliation to ensure smooth property performance.

APPLY

Patient Onboarding Associate- Call Center (part time hours)

Luna Physical Therapy · Full Time · 3 Days Ago

Luna Physical Therapy

🌎 Georgia, India, United States ⭐ 0-2 yrs exp 💼 Support

Manage registration, scheduling, and rescheduling for new and existing patients while maintaining accurate records. Handle incoming calls from healthcare providers and conduct outbound outreach to patient leads.

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SAP AMS Support - ABAP Consultant - Hyd

Zensar · Full Time · 3 Days Ago

Zensar

🌎 India ⭐ 10+ yrs exp 💼 Support

APPLY

Customer Experience Advisor

ApplyBoard · Full Time · 3 Days Ago

ApplyBoard

🌎 India ⭐ 2-5 yrs exp 💼 Support

The role involves assisting international students through the admissions process by reviewing eligibility documents and performing precise data entry. The advisor also collaborates with partner schools and recruiters to resolve application issues and meet performance KPIs.

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Commercial Technical Support Specialist, Molecular Biology

GenScript/ProBio · Full Time · 4 Days Ago

GenScript/ProBio

🌎 France, India, Netherlands, United Kingdom ⭐ 0-2 yrs exp 💼 Support

Provide technical support and commercial promotion for immunology cell separation and cell therapy product lines across Europe. Act as a bridge between customers and internal R&D teams to optimize products and execute regional market strategies.

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GMP Platform Support Specialist

Dysrupit · Full Time · 4 Days Ago

Dysrupit

🌎 India ⭐ 2-5 yrs exp 💼 Support

Act as the primary technical expert for the Google Marketing Platform stack, resolving platform issues and managing client support queries. Validate month-end billing data and ensure reporting integrity across SA360, CM360, and DV360.

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Customer Service Specialist I

Syniverse · Full Time · 4 Days Ago

Syniverse

🌎 India ⭐ 0-2 yrs exp 💼 Support

Provide first-level technical support by analyzing customer issues and resolving them in a timely manner. Coordinate with internal resources and second-level support groups to ensure customer satisfaction and ticket resolution.

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Technical Chat Support

Newfold Digital · Full Time · 4 Days Ago

Newfold Digital

🌎 India ⭐ 0-2 yrs exp 💼 Support

Act as the first point of contact for clients to troubleshoot technical issues across calls, chats, and emails. Responsible for testing products, reporting bugs, and implementing ideas to improve the customer experience.

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Application Support

TekFriday Processing Solutions · Full Time · 5 Days Ago

TekFriday Processing Solutions

🌎 India ⭐ 2-5 yrs exp 💼 Support

The role involves handling L1 support tickets and providing application-level troubleshooting for production issues. Key tasks include performing data corrections and optimizing SQL Server queries to resolve business requirements.

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SAP AMS Support - Junior ABAP Consultant - Mum

Zensar · Full Time · 6 Days Ago

Zensar

🌎 India ⭐ 5-10 yrs exp 💼 Support

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Manager, Technical Support

Twilio · Full Time · 6 Days Ago

Twilio

🌎 India ⭐ 10+ yrs exp 💼 Support

Lead a Technical Support team in India to deliver an extraordinary customer experience while meeting operational KPIs. Manage team development, handle high-priority escalations, and optimize support workflows through data-driven insights.

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Group Manager – Customer Engagement

Adobe · Full Time · 1 Week Ago

Adobe

🌎 India ⭐ 10+ yrs exp 💼 Support

Lead the development of an AI-enabled conversational intelligence capability to measure and improve customer outcomes across sales and support lifecycles. Manage a high-performing team to identify behavioral patterns, mitigate compliance risks, and drive operational improvements through data-driven insights.

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Claims EDI Helpdesk Support

RADcube - A NLogix Company · Full Time · 1 Week Ago

RADcube - A NLogix Company

🌎 India, United States ⭐ 0-2 yrs exp 💼 Support

Provide front-line support to providers and trading partners regarding electronic claims submissions and EDI-related inquiries. Troubleshoot technical issues related to EDI formats and connectivity while documenting all interactions in tracking systems.

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