SERVICE DESK

Provide first and second level IT support to end users by resolving incidents and service requests. Coordinate with infrastructure and application teams to ensure timely resolution and maintain high customer satisfaction.

Help Desk Analyst

The Help Desk Analyst is responsible for resolving end-user tickets and maintaining help desk documentation and knowledge artifacts. They will also collaborate with project teams and government stakeholders to ensure operational alignment and generate performance reports.

COBOL Developer (Part Time, Remote)

The COBOL Developer will maintain, enhance, and support business applications while assisting with modernization initiatives in production and testing environments. Responsibilities include writing and modifying COBOL and JCL code, troubleshooting production issues, and creating technical documentation.

Source-to-Contract Operations Advocate

The S2C Operations Advocate provides daily support for supplier record maintenance, compliance program management, and third-party credentialing. They also manage a help desk queue and coordinate with internal departments to ensure consistent process execution.

Fun Expert Agent

The Fun Expert Agent manages incoming sales and technical support calls to assist guests with cruise bookings, website navigation, and vacation planning. They are responsible for troubleshooting technical issues, upselling services, and documenting guest preferences to support the outbound sales team.

IT Helpdesk Technician

Deliver professional technical support to clients via inbound calls, tickets, and service requests. Troubleshoot technical issues efficiently while maintaining clear communication and a positive customer experience.

Applications Analyst - Epic Grand Central (Salaried, Full time)

The Applications Analyst is responsible for the maintenance, build, testing, and optimization of Epic Grand Central workflows to improve patient throughput and hospital operations. They will partner with clinical and operational stakeholders to resolve system issues and ensure application reliability across the health system.

IT Field Technician I

The IT Field Technician provides entry to mid-level technical support for remote, office, and healthcare environments, including hardware and software troubleshooting. They are responsible for deploying standardized PC setups, managing imaging software, and documenting all service activities within the help desk system.

Subcontract Team Lead/DAI Technical Support Specialist

Supervise a team of up to 10 subcontractors while providing Tier I help desk support for the Defense Agencies Initiative (DAI) ERP system. Manage user accounts, perform technical troubleshooting, and maintain training materials to ensure operational continuity.

IT Operations Manager

The IT Operations Manager will serve as the primary point of contact for help desk inquiries and manage the day-to-day operations of internal IT systems and hardware. They will also oversee IT security, SOC 2 compliance audits, and implement automations to improve organizational efficiency.

Development Data & Systems Analyst

The Development Data & Systems Analyst manages the Salesforce CRM ecosystem, including ticketing, technical support, and system optimization. They also perform data audits, ensure data integrity, and provide strategic backup for gift processing.

Support Technician Specialist

The Support Technician serves as the primary point of contact for end-user technical requests, troubleshooting Windows, Microsoft 365, and peripheral issues. The role also involves managing software licensing, hardware procurement, and documenting resolutions within the company knowledge base.

Patient Success Advocate - Evening Shift

The Patient Success Advocate provides comprehensive support to patients and partners via phone, email, and chat while managing remote monitoring program initiatives. They also assist clinicians with administrative tasks and document patient interactions using AI-assisted tools to ensure continuity of care.

IT Support Level 2

Salesforce Project Analyst

Provide front-line support and administration for Salesforce and related systems, including user onboarding and offboarding, ticket-based troubleshooting, reporting, data imports, and maintaining configurations and Flow automation. Coordinate system updates and testing, deliver user training, maintain training materials, and contribute to safety and continuous improvement efforts.

Building Automation Dispatcher (Night & Weekend Shifts)

Monitor building automation alerts and service requests, assess events, and dispatch technicians or other support resources according to established procedures. Coordinate after-hours communication with customers and field teams, assist with remote troubleshooting, document incidents, and escalate critical situations.

Customer/Technical Support Associate

Respond to customer inquiries across phone, text, web chat, and email, handling service questions, billing issues, and technical support tickets. Configure and troubleshoot network technologies and devices remotely, document support processes, and coordinate with engineers, field technicians, and customer support colleagues.

Corporate Account Support Specialist

Support corporate clients across email, chat, and phone by helping them place orders, resolving complex issues, and following problems through to closure. Maintain account and CRM notes, coordinate with Sales and operational teams, communicate order updates, and prioritize urgent corporate escalations during the holiday season.

Bilingual Help Desk Specialist & Contact Center Rep

Provide timely support to internal and external customers, including dedicated myFlexWallet processing, Workday navigation and access assistance, and handling written and verbal contact center requests. Meet service and performance targets, escalate service issues, participate in training, and identify opportunities to improve processes.

Help Desk Specialist

Provide Tier 1 and Tier 2 support to government and oversight users, resolving access, account, workflow, and technical issues while logging and managing tickets against service-level targets. Monitor for outages and recurring defects, report support trends, escalate complex issues to engineering, and create help content and release support materials.

Help Desk Support Agent (Mid)

Provide Tier 2 support for FSA users experiencing account access, authentication, and identity recovery issues across PAS, AIMS, and integrated applications. Troubleshoot and resolve IAM issues, coordinate escalations and handoffs, document guidance, and track service quality and help desk performance metrics.

Solutions Analyst (Acute and Payer-General Support)

Provide customer-facing technical support for clinical applications, investigating complex issues through log analysis, research, and problem recreation. Coordinate with internal teams to resolve and escalate cases, document interactions and resolutions, and contribute to knowledge resources while meeting service standards.

Sr. Associate - Customer Care - Sales & Support 5B

The role involves managing end-to-end order flows and resolving critical customer issues using Salesforce and SAP. You will also be responsible for analyzing order trends, maintaining data accuracy, and collaborating with stakeholders to meet defined KPIs and SLAs.

Manager, Applications Support

The Manager, Applications Support will oversee 24x7 help desk operations and lead a team to ensure consistent service delivery and technical support. They are responsible for resolving complex technical issues, managing team performance, and driving continuous improvement in customer satisfaction.

Junior Contact Center Agent (Roadside Assistance)

Provide professional roadside assistance and resolve customer inquiries via phone. Maintain internal databases and assist in training new team members as needed.

Junior Contact Center Agent (Roadside Assistance)

The agent will provide professional roadside assistance and resolve customer inquiries via phone. They are also responsible for updating internal databases and ensuring technical issues are effectively resolved.

Service Desk Agent

The agent serves as the first point of contact for the Department of Transportation, managing incidents and service requests via phone and email. They are responsible for providing technical assistance, maintaining case records, and ensuring high-quality customer service throughout the request lifecycle.

Systems Engineer

Tier 1 Help Desk Technician (Pacific Time Zone Shift)

Provide remote technical support to dental practice clients via phone, email, and chat to resolve hardware and software issues. Perform routine maintenance, system configurations, and document support requests while maintaining high service standards.

Application Support Developer

The Application Support Developer provides front-line and escalated technical support for business-critical applications, including the organization's CRM environment. Responsibilities include troubleshooting application errors, performing SQL investigations, analyzing logs, and implementing minor code or configuration changes.