Lead and grow a multinational customer support team to deliver exceptional 24/7 user experiences in a B2B SaaS environment. Develop long-term vision, manage critical KPIs like CSAT and FRT, and optimize the support tech stack and AI automation.
Remote Support Jobs in Romania (44)
Remote in = Romania
Job category = Support
Act as the primary contact for managing escalated customer and partner issues to ensure timely resolution and improved experiences. Collaborate with engineering and operations teams to identify resources and drive systematic process improvements.
The CSR is responsible for managing outbound calls to resolve order issues and collect open receivables from customers. They must meet daily call targets and maintain high quality standards through account audits and performance reviews.
Serve as the first point of contact for clients by responding to inquiries and triaging tickets to higher technical tiers. Maintain accurate documentation of interactions and undergo internal training to advance into higher technical roles.
Lead and manage the support team to ensure high-quality service for customers, restaurant partners, and couriers. Analyze request patterns and collaborate with leadership to optimize customer experience and operational strategies.
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The Customer Care Manager is responsible for the technical, service, and commercial health of a portfolio of customers to ensure retention and renewal. They act as a technical advocate, resolving blocking issues and coordinating with cross-functional teams to drive product improvements.
Act as the primary contact for managing escalated customer and partner issues to ensure timely resolution and improved experiences. Collaborate with engineering and operations teams to identify resources and drive systematic process improvements.
Lead and develop a team of Support Leads to drive operational excellence and customer satisfaction within the Shared Service Center. Partner with cross-functional teams to implement strategic improvements and enhance the end-to-end customer experience.
Handle incoming customer queries across multiple channels to provide accurate information and resolve complaints efficiently. Maintain customer records in CRM databases and coordinate with other departments to ensure high-quality issue resolution.
Handle front-office and back-office customer support and process travel claims accurately according to company guidelines. Investigate claims and collaborate with internal teams to meet productivity and quality targets.
Handle incoming customer queries across multiple channels and resolve complaints efficiently while adhering to standard operating procedures. Coordinate with internal departments to resolve complex issues and maintain accurate customer records in the CRM.
Manage overdue accounts by contacting customers to negotiate repayment terms and reconcile account balances. Collaborate with cross-functional teams to resolve billing disputes and ensure timely cash inflow according to KPIs.
Monitor and support activities to ensure adherence to service level agreements and optimize real-time agent scheduling. Conduct root cause analysis for SLA deviations and support process improvement initiatives using Lean and Six Sigma.
Handle incoming customer queries across multiple channels to provide accurate information and resolve complaints efficiently. Maintain customer records in CRM databases and coordinate with other departments to ensure high-quality service delivery.
Reservations & Support Agent with English
Klass Wagen Group
·
Full Time
·
1 Week Ago
Klass Wagen Group
Handle inbound and outbound customer interactions via phone and email to manage car rental reservations, modifications, and cancellations. Resolve customer inquiries and maximize sales opportunities through suitable rental recommendations and upgrades.
Provide functional support for SAP Ariba and SAP Concur by resolving incidents and service requests via a ticketing system. Collaborate with stakeholders to ensure service continuity and maintain support documentation for continuous improvement.
Reservations & Support Agent with Hungarian
Klass Wagen Group
·
Full Time
·
1 Week Ago
Klass Wagen Group
Handle inbound and outbound customer interactions in Hungarian and English to manage car rental reservations and support. Resolve customer inquiries and maximize sales opportunities through suitable rental recommendations and upgrades.
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The role involves receiving, logging, and resolving internal and external customer technical issues while ensuring proper documentation. It also requires managing incident escalations and maintaining knowledge of customer-specific business environments and SLAs.
Act as the primary contact for German-speaking property management companies to troubleshoot software issues via email and WhatsApp. Coordinate with the development team to resolve bugs and help new customers onboard with the platform.
Provide multi-channel technical support for audio and smart home products, focusing on troubleshooting connectivity and hardware issues. Manage the end-to-end customer experience by logging cases in CRM, handling warranties, and collaborating with engineering for product improvements.
Handle incoming customer queries across multiple channels to provide accurate information and resolve complaints efficiently. Maintain customer records in CRM systems and collaborate with other departments to ensure high-quality service delivery.
Handle incoming customer queries across multiple channels to provide accurate information and resolve complaints efficiently. Maintain customer records in CRM systems and collaborate with other departments to ensure high-quality service delivery.
Manage overdue accounts by contacting customers to negotiate repayment terms and reconcile account balances. Maintain accurate records of collection efforts and collaborate with cross-functional teams to resolve billing disputes.
Manage the full-cycle onboarding of corporate accounts across global banks, EMIs, and crypto exchanges. Lead end-to-end compliance processes including KYC, KYB, and AML reviews while maintaining relationships with bank relationship managers.
Manage the full-cycle onboarding of corporate accounts across global banks, EMIs, and crypto exchanges. Lead end-to-end KYC, KYB, and AML processes while maintaining relationships with bank compliance officers and identifying new payment rails.
Provide multi-level technical support for Objectif Lune software via phone, email, and portals while managing cases through their entire lifecycle. Identify technical problems, implement solutions, and document interventions to ensure high customer service standards.
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The role involves providing hardware and software support, managing user accounts, and maintaining workstation patching. It also includes tracking software licenses and managing IT assets within the call center environment.
Manage content operations and support workflows during live sports events to ensure accuracy and brand consistency. Triage support requests, investigate issues, and improve operational playbooks and automations.
Service Desk Agent with Spanish&Portuguese (remote)
NTT DATA Services
·
Full Time
·
9 Weeks Ago
NTT DATA Services
The agent provides technical assistance to users via phone, chat, and email to resolve hardware, software, and network issues. They are responsible for documenting service requests in the ITSM and acting as a liaison between customers and internal departments.
Service Desk Agent with Dutch (remote)
NTT DATA Services
·
Full Time
·
9 Weeks Ago
NTT DATA Services
The agent provides technical assistance to users via phone, chat, and email to resolve hardware, software, and network issues. They are responsible for documenting service requests in the ITSM and acting as a liaison between customers and internal departments.
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