Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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You will lead and transform the end-to-end customer support function by optimizing processes, workflows, and escalation routes. Additionally, you will manage and scale the support team while implementing data-driven strategies to enhance customer satisfaction and retention.
Provide high-quality technical support to merchants via email, Slack, and Telegram while managing incident escalation processes. Collaborate with internal teams to resolve complex cases and contribute to knowledge base improvements.
The Support Agent will manage incoming player tickets, categorize issues, and perform account actions while maintaining the knowledge base. They will also monitor community channels for bugs, validate reports for the development team, and assist with SDK automations.
The Global Head of Customer Experience will own the end-to-end client journey across all business lines, consolidating siloed functions into a unified, high-performing experience. This role involves diagnosing current friction points, implementing AI-driven automation, and building a scalable operating model that directly drives retention and commercial growth.
Manage player communications via chat, email, and messengers while handling payments, withdrawals, and KYC verification. Escalate technical bugs and complex cases to the relevant teams and collect player feedback for product improvement.
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Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.
Provide high-quality customer support in Korean via chat, email, and ticketing systems to resolve gameplay and account issues. Collaborate with cross-functional teams to escalate critical problems and contribute to the creation of Korean support materials and FAQs.
Investigate and resolve merchant-reported payment processing issues by analyzing logs, querying databases, and validating processor responses. Support merchant onboarding and maintain technical troubleshooting documentation to improve platform experience.
Provide high-quality customer support in Korean via chat, email, and ticketing systems to resolve gameplay and account issues. Collaborate with cross-functional teams to escalate critical problems and improve support documentation and FAQs.
Manage the full-cycle onboarding of corporate accounts across global banks, EMIs, and crypto exchanges. Lead end-to-end compliance processes including KYC, KYB, and AML reviews while maintaining relationships with bank relationship managers.
Manage the full-cycle onboarding of corporate accounts across global banks, EMIs, and crypto exchanges. Lead end-to-end KYC, KYB, and AML processes while maintaining relationships with bank compliance officers and identifying new payment rails.
Provide professional support to customers via live chat and email across multiple iGaming brands. Handle approximately 70 cases per shift while collaborating with internal teams to resolve issues and improve customer experience.
Provide technical support to clients during the integration process and ensure quality control through testing. Maintain integration FAQs and documentation while supporting general system operations.
The specialist will provide technical support for client integrations, perform quality control, and assist in maintaining system stability. They will also collaborate with internal teams on complex investigations and mentor junior team members.
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