(English C1) Customer Support Consultant, hospitality (remote)

(German & English C1) Customer Support Consultant (global, remote)

(German & English C1) Customer Support Consultant, weekends (global, remote)

Service Desk Agent Italian / French

The Service Desk Agent provides technical support to users by diagnosing and resolving issues related to hardware, software, and networks. They also document service requests and act as a liaison between customers and internal departments to ensure timely problem resolution.

Customer Service & Admin Assistant MA

The role involves managing customer inquiries across multiple channels while maintaining accurate records and providing timely solutions. Additionally, the assistant will handle administrative tasks such as scheduling, data entry, and document management to support internal operations.

Customer Support Coach

You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training resources.

Customer Support Coach

You will act as a customer advocate by resolving inquiries and troubleshooting issues across multiple channels to ensure a seamless experience. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.

Customer Support Agent MA

The Customer Support Agent will respond to inquiries via email, chat, and phone while troubleshooting and resolving customer issues. They are also responsible for maintaining accurate records and collaborating with internal teams to improve the overall customer experience.

Customer Care Representative MA

The Customer Care Representative will manage customer inquiries across multiple channels including email, chat, and phone to provide effective solutions. They are responsible for maintaining accurate interaction records, resolving complaints, and collaborating with internal teams to ensure a consistent customer experience.

Client Support Specialist MA

The Client Support Specialist will respond to client inquiries via multiple channels and resolve service concerns to ensure a positive experience. They are responsible for maintaining accurate records, troubleshooting issues, and collaborating with internal teams to provide timely solutions.

Chat Support Representative MA 11 applicants

The Chat Support Representative will manage live chat inquiries, providing accurate and professional solutions to customer issues. They are responsible for maintaining detailed records of interactions and escalating complex problems to the appropriate internal teams.

Customer Support Specialist (100% Remote) 16 applicants

You will serve as the primary point of contact for German-speaking customers, handling inquiries via email and WhatsApp while troubleshooting software issues. Additionally, you will document recurring problems, maintain the knowledge base, and coordinate with the development team to resolve product bugs.

Head of Strategic Initiatives (CX & Ops) - H027

You will act as the strategic right hand to the CCXO, owning end-to-end execution of high-priority CX and operations projects. This involves diagnosing problems with data, orchestrating cross-functional teams, and building business cases to drive measurable impact.

CX Operations Manager, Tooling

You will administer and improve the CX platform stack, including Zendesk and Vitally, to ensure reliable routing and automated workflows. The role involves partnering with cross-functional teams to identify automation opportunities and maintain system health through documentation and testing.

Remote Bilingual Customer Support (French/English) - Music Streaming 19 applicants

You will manage 5-6 simultaneous customer conversations across multiple systems to resolve account, billing, and technical issues. The role requires navigating detailed workflows and maintaining high quality and speed in a fast-paced environment.

Fundraising Support Specialist (Contract) 11 applicants

The Fundraising Support Specialist will perform production tasks to launch and optimize international fundraising campaigns by modifying HTML/CSS and managing banner delivery. They will also oversee quality assurance processes and coordinate with linguists and strategists to ensure campaign accuracy.

Sales Call Center Agent (German-speaking)

Customer Service Representative (French/English) - Tech, Remote

Marketing Program & Product Support (PMO)

The role focuses on supporting marketing strategy and operations across the EMEA region, specifically within the Software Business Unit. Key duties include managing the marketing action plan, coordinating product launches, and creating communication materials like newsletters.

French–English Customer Support Specialist (Remote, Contract-Based) 14 applicants

Contractors will provide customer support via phone and email, assisting with product inquiries, order tracking, and returns. They are responsible for documenting interactions and delivering a high-quality, solution-oriented customer experience.