Assist clients with planning and managing personalized experiences while delivering excellent customer care. Communicate via email, phone, and messaging platforms to handle requests and provide recommendations.
Remote Customer Support Jobs (1,084)
Search = customer support
Own the end-to-end resolution of complex technical support tickets and proactively improve support processes and documentation. Collaborate with Product and Engineering teams to surface recurring issues and maintain support KPIs like CSAT and SLA compliance.
This role blends customer support, sales, and onboarding, requiring the representative to lead demos, conduct onboarding calls, and provide real-time support and troubleshooting across phone, chat, and video channels. The primary focus is deeply understanding clinic needs, solving real problems, and ensuring practitioners maximize the use of the Jane platform.
Act as the primary technical partner for customers to help them implement NetBox workflows and resolve complex technical issues end-to-end. Bridge the gap between customer needs and product capabilities by providing feedback to the Product and Engineering teams.
IT Customer Support Analyst I
Mercury Insurance Services, LLC
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Full Time
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1 hour ago
Mercury Insurance Services, LLC
Provide first-tier remote helpdesk support for internal and external customers via phone, chat, and self-service. Document all interactions in a CRM tool and guide users toward technical resolution while following PCI security standards.
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Support BMO bank clients with group insurance needs through inbound and outbound channels. Guide clients toward digital tools for applications and enrollment while meeting performance and quality metrics.
Serve as the primary contact for customers and dealers to provide technical assistance, service coordination, and recall administration for motorized products. Collaborate cross-functionally to resolve product quality issues and maintain strong dealer relationships.
Senior Customer Support Engineer (Tier 3), Customer Escalations
Tailscale
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Full Time
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1 hour ago
Tailscale
Own high-severity technical escalations from intake to resolution, performing deep-dive investigations and reproducing complex bugs. Partner with Product and Engineering teams to provide detailed handoff packages and translate patterns into product improvements.
Senior Customer Support Engineer (Tier 3), Customer Escalations
Tailscale
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Full Time
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1 hour ago
Tailscale
Own high-severity technical escalations from intake to resolution, performing deep-dive investigations and reproducing complex bugs. Partner with Product and Engineering teams to provide detailed handoff packages and translate patterns into product improvements.
Senior Customer Support Engineer (Tier 3), Customer Escalations
Tailscale
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Full Time
·
1 hour ago
Tailscale
Own high-severity technical escalations from intake to resolution, performing deep-dive investigations and reproducing complex bugs. Partner with Product and Engineering teams to provide detailed handoff packages and translate patterns into product improvements.
Act as the primary point of contact for customers and merchants to resolve inquiries via chat, email, and phone. Collaborate with internal teams to ensure efficient solutions and an exceptional user experience.
Supervisor, Customer Support- Anchorage, AK (Remote)
Gainwell Technologies LLC
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Full Time
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3 hours ago
Gainwell Technologies LLC
Lead and develop a team of individual contributors to ensure the execution of day-to-day operations and adherence to quality standards. Manage client service level agreements, handle escalations, and provide ongoing coaching to improve team performance metrics.
Support bank clients with group insurance needs through inbound and outbound channels. Guide clients toward digital tools for applications and enrollment while meeting performance and quality standards.
Serve as the first line of response for inbound customer calls regarding bank products and services. Responsible for achieving entry-level service standards and sales goals while minimizing risk to the bank and customer.
The Customer Support Manager will assist customers with application questions and technical issues via phone and electronically, ensuring quick and competent solutions. They will also analyze incoming error reports, prioritize issues, and maintain customer data.
Provide in-depth technical and operational support for medical devices via telephone to resolve complex customer issues. Maintain accurate documentation and ensure compliance with HIPAA and company policies regarding patient health information.
Bilingual Customer Support Specialist ll (English/Spanish)
Crescendo.ai
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Full Time
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5 hours ago
Crescendo.ai
As an Inbound Customer Support Specialist, you will assist clients' customers with account creation, website navigation, and appointment scheduling. You will provide excellent service, answer questions, and solve problems to ensure a positive customer experience.
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Technical Customer Support (US Remote)
Motorola Solutions
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Full Time
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5 hours ago
Motorola Solutions
Resolve software problems by identifying root causes for public safety application incidents and implementing configuration workflows. Collaborate across internal teams and participate in an on-call rotation to maintain mission-critical software systems.
Provide exceptional customer support via phone, live chat, and email regarding accounting, payroll, and tax-related software inquiries. Act as a liaison between customers and internal teams to provide insights for product development and maintain accurate documentation.
Provide exceptional customer support across chat, email, and phone channels while managing payment issues and KYC procedures. Collaborate with internal teams like Risk and Marketing to resolve queries and increase player activity.
SoftPro Customer Support Analyst
Fidelity National Financial
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Full Time
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20 hours ago
Fidelity National Financial
Resolve application issues for SoftPro software and assist customers with real estate closing tasks such as file balancing and trust account reconciliation. Document all customer issues and resolution steps within support tracking software while providing high-level service.
Serve as the first point of contact for customers via phone and ticketing systems to resolve routine inquiries and order issues. Educate users on system functionality and escalate complex technical problems to Tier 2 support.
Customer Support Specialist (Japanese Main / English Plus)
Rove Concepts
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Full Time
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23 hours ago
Rove Concepts
Ensure a seamless customer experience by resolving inquiries via email, chat, and community channels. Manage product SKUs, track shipments, and coordinate with warehouse partners to handle returns and order issues.
Customer Support Analyst (Technical)
Clariti Cloud Inc.
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Full Time
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23 hours ago
Clariti Cloud Inc.
Act as the primary point of contact for technical support requests, troubleshooting software issues and documenting bugs via JIRA. Educate customers on product functionality and collaborate with Product and Engineering teams to improve the platform.
Provide operational and administrative support to the EMEA Go-to-Market team, including managing purchase orders, invoicing, and vendor compliance. Coordinate customer onboarding, training, and the communication of customer feedback to internal teams to improve service delivery.
Provide operational and administrative support to the EMEA Go-to-Market team, focusing on purchase orders, invoicing, and vendor management. Coordinate customer onboarding, training, and the communication of customer feedback to internal teams.
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Provide operational and administrative support to the Go-to-Market team across the EMEA region, focusing on customer accounts and financial activities. Coordinate between sales, marketing, and product teams to ensure seamless customer onboarding and service deployment.
Provide operational and administrative support to the Go-to-Market team across the EMEA region, focusing on customer accounts and financial activities. Coordinate between sales, marketing, and product teams to ensure seamless customer onboarding and satisfaction.
Serve as the primary point of contact for customers via email, chat, and video calls to resolve technical issues and platform navigation queries. Triage incoming tickets, document solutions in the knowledge base, and escalate complex bugs to engineering teams.
Own end-to-end technical support for enterprise and B2B customers, focusing on the ElevenAgents platform and API integrations. Diagnose complex issues, identify product gaps for engineering teams, and maintain accurate technical documentation.
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