Browse and apply for latest Remote Customer Support Jobs and work remotely as a Customer Support Representative for Manager, Senior, Mid-Senior and Junior roles full-time, part-time,contract or freelance. Work from home or any place around the world.
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The role involves managing subsidence claims through the mitigation or repair phases, including communicating with customers, contractors, and insurers. Responsibilities also include producing technical reports, managing repair schedules, and negotiating cash settlements for policyholders.
The Customer Success Executive is responsible for providing high-quality support to Polish clients using the Freshdesk platform and managing the customer onboarding process. They will work closely with local sales teams to drive customer satisfaction, conduct training sessions, and ensure timely resolution of queries to meet regional NPS targets.
Assist clients with planning and managing personalized experiences while delivering excellent customer care. Communicate via email, phone, and messaging platforms to handle requests and provide recommendations.
The representative will handle inbound customer inquiries, manage escalations, and perform data entry within a proprietary database. They are responsible for maintaining accurate account records and ensuring service level agreements are met.
Provide high-quality customer support by assisting and guiding customers to the right answers. Solve customer concerns and help them optimize their use of the client's products or services.
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Resolve Provider and Consumer inquiries across multiple channels including phone, chat, email, and SMS while maintaining high quality and accuracy. Collaborate with internal teams to improve operational processes and support the company's growth in a fast-paced environment.
The coordinator assists clients with researching, planning, and booking hotel and resort accommodations based on their specific preferences and budgets. They are responsible for managing reservation details, communicating updates, and providing professional support throughout the entire booking process.
The Customer Support Specialist manages customer inquiries via phone, email, and other channels while resolving product, order, and shipment issues. They work cross-functionally to ensure an effortless customer experience and maintain accurate client databases.
Lead the day-to-day operations of Tier 1 and Tier 2 customer support teams while ensuring high-quality service within agreed SLAs. Manage team performance, workforce capacity, and continuous process improvement through data-driven insights.
The Tier 2 Customer Support Representative will manage and resolve complex technical issues escalated from Tier 1 while providing coaching and technical guidance to the team. They will take ownership of challenging cases and collaborate with internal teams to ensure high-quality support and process improvement.
Provide frontline technical support for products and platforms while troubleshooting hardware, software, and operating system issues. Accurately document customer interactions and escalate complex technical issues to internal teams as needed.
Respond to customer inquiries via phone, email, and SMS while managing tickets and orders within Shopify and help desk platforms. Maintain accurate records of all customer interactions and ensure response time targets are met during peak seasonal periods.
You will design and launch a structured onboarding program and build a quality assurance system from the ground up for the customer support team. This involves establishing performance baselines, managing the knowledge base, and providing actionable quality trends to team leads.
You will assist customers with ticket-related inquiries and issues across phone, email, and live chat channels. Additionally, you will investigate concerns using internal systems and document interactions to ensure high-quality service standards.
The Customer Support Specialist will manage administrative, technical, and clinical requests from platform users while ensuring high-quality ticket resolution. They will also collaborate with internal teams to improve support processes, documentation, and tools.
You will troubleshoot complex technical issues for customers while acting as a subject matter expert for internal teams. You will also collaborate with product and engineering departments to drive product improvements and resolve customer needs.
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The Customer Support Agent will act as the primary point of contact for traders, resolving platform and account issues via live chat, email, and phone. They will also maintain accurate CRM records and collaborate with internal teams to ensure service standards are met.
You will handle and resolve customer complaints and requests primarily via email while assessing their needs. Additionally, you will promote product benefits to convert potential users into paid customers.
Lead and manage a high-performing team of global EOR and payroll support specialists to ensure KPIs and SLAs are met. Drive operational excellence by analyzing performance data, streamlining processes, and collaborating with cross-functional teams to improve product and service delivery.
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You will provide technical support and issue resolution to clients via live chat, phone, and email while maintaining accurate documentation. Additionally, you will verify client documents, escalate issues through Salesforce or Jira, and meet quarterly KPI targets.
The representative will respond to customer inquiries via phone, email, and chat while resolving issues and maintaining detailed interaction records. They will also collaborate with other departments to enhance the customer experience and identify process improvements.
The Customer Support Engineer will troubleshoot customer issues, analyze bug reports, and provide technical fixes for machine learning deployment platforms. They will also contribute to infrastructure automation using Terraform and Helm while collaborating on design and code reviews.
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