How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs in Ireland (45)

Remote Call Center Rep - Starting Monday, September 14th

Transworld Systems Inc. · Full Time · Yesterday

Transworld Systems Inc.

🌎 Ireland, Russia, United States ⭐ 0-2 yrs exp 💼 Support

The representative will assist customers with inquiries, delinquent accounts, and account status explanations while proactively recommending additional products and services. They are responsible for accurately documenting account information and meeting performance KPIs related to handle time and quality assurance.

customer-service call-center communication training

APPLY

Sr Escalation Manager, Technical Support

Palo Alto Networks · Full Time · 2 Days Ago

Palo Alto Networks

🌎 Ireland ⭐ 5-10 yrs exp 💼 Support

The Escalation Manager is responsible for driving the resolution of customer issues and managing the escalation process to ensure high customer satisfaction. They act as a primary point of contact for internal and external stakeholders while fostering collaboration across global teams.

sharepoint security architecture medical project-management technical-support communication

APPLY

Premier Support Manager

Kinaxis Inc. · Full Time · 2 Days Ago

Kinaxis Inc.

🌎 Ireland ⭐ 5-10 yrs exp 💼 Support

The Premier Support Manager serves as the primary point of contact for strategic enterprise customers, managing support escalations and operational health. They lead service reviews, analyze system performance trends, and collaborate with internal teams to drive successful customer outcomes.

artificial-intelligence cloud saas customer-experience account-management communication operations

APPLY

Italian Merchant Support

eBay · Full Time · 3 Days Ago

eBay

🌎 Ireland 💵 €41600 per year ⭐ 0-2 yrs exp 💼 Support

You will act as a primary point of contact for top sellers, providing personalized support to resolve issues and drive growth. Additionally, you will coach sellers on marketplace policies and identify patterns in customer feedback to improve the overall seller experience.

ecommerce english communication hiring

APPLY

Customer Service Senior Manager / Manager

Zimmer Biomet G.K. · Other · 5 Days Ago

Zimmer Biomet G.K.

🌎 Argentina, Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Denmark, Egypt, El Salvador, Finland, France, Germany, Greece, India, Ireland, Israel, Italy, Japan, Lebanon, Malaysia, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Puerto Rico, Romania, Russia, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Arab Emirates, United Kingdom, United States, Vietnam ⭐ 5-10 yrs exp 💼 Support

The Senior Manager will oversee daily customer service operations, including order management and coordination with 3PL providers. They will lead process improvements, manage key performance indicators, and collaborate with sales and marketing departments to resolve operational challenges.

medical

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Customer Support Specialist - (Ireland)

Sendoso · Full Time · 2 Weeks Ago

Sendoso

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

Act as the first point of contact for customers by managing live chats and email tickets to resolve technical issues. Collaborate with Product and Engineering teams to identify root causes and maintain Help Center documentation.

cloud medical saas customer-experience account-management communication customer-support

APPLY

Senior Customer Support Quality Analyst

Mercury · Full Time · 2 Weeks Ago

Mercury

🌎 Canada, Ireland, United States 💵 $81700 - $113K per year ⭐ 2-5 yrs exp 💼 Support

Drive quality consistency and operational integrity by reviewing customer interactions and leveraging AI tools to identify patterns at scale. Translate these insights into actionable coaching and operational improvements for cross-functional partners.

saas customer-experience qa communication feedback customer-support fintech

APPLY

Premium Support Specialist, Weekend Coverage

Harvey · Full Time · 2 Weeks Ago

Harvey

🌎 Ireland ⭐ 2-5 yrs exp 💼 Support

Serve as the primary technical escalation point for strategic enterprise accounts, managing high-severity issues through resolution. Coordinate across Engineering, Product, and Security teams to provide rapid incident response and clear customer communications.

account-manager security technical-support communication hiring

APPLY

BPS Client Service & Support Representative Sr Lead

FIS · Full Time · 3 Weeks Ago

FIS

🌎 Ireland ⭐ 2-5 yrs exp 💼 Support

The role involves managing daily and monthly fund accounting tasks, including reconciling cash and positions and preparing GAV work papers. It also requires processing shareholder activity, calculating net assets, and ensuring client reporting deliverables are met.

accounting security excel tax communication reporting sourcing

APPLY

Senior Technical Support Specialist - Ireland

DataVisor · Full Time · 3 Weeks Ago

DataVisor

🌎 Ireland 💼 Support

big-data machine-learning saas project-management technical-support communication feedback

APPLY

German, Dutch, French or Swedish sales representative, WFH, anywhere in Ireland

Cross Border Talents · Full Time · 3 Weeks Ago

Cross Border Talents

🌎 Ireland 💼 Support Sales Representative

french tax english b2b communication training dutch

APPLY

Senior Customer Onboarding Specialist

HubSpot · Full Time · 3 Weeks Ago

HubSpot

🌎 Ireland 💵 €56600 - €77850 per year ⭐ 5-10 yrs exp 💼 Support Onboarding Specialist

Lead end-to-end onboarding for complex customers by translating business goals into scalable multi-Hub HubSpot solutions. Partner cross-functionally to oversee product configuration, integrations, and training to accelerate customer time-to-value.

recruiting saas crm reporting onboarding hiring organization

APPLY

Quality Analyst, Premium Support (German/English)

Airbnb · Full Time · 4 Weeks Ago

Airbnb

🌎 Ireland 💵 €51000 - €60000 per year ⭐ 5-10 yrs exp 💼 Support

Monitor and evaluate premium support interactions in English and German to ensure luxury hospitality standards and financial prudence. Provide data-driven insights and coaching to enhance service delivery and operational effectiveness for high-net-worth clients.

APPLY

Specialist, Premium Support (French/English)

Airbnb · Full Time · 6 Weeks Ago

Airbnb

🌎 Ireland ⭐ 2-5 yrs exp 💼 Support

Provide end-to-end premium support for Airbnb's luxury segment and community members across various communication channels. Manage complex cases to resolution while collaborating with internal stakeholders and providing insights for process improvement.

APPLY

Associate Director, Supply Chain Business Support (Remote / Home Based)

Jazz Pharmaceuticals · Full Time · 7 Weeks Ago

Jazz Pharmaceuticals

🌎 Ireland, United Kingdom ⭐ 10+ yrs exp 💼 Support

The role is responsible for managing key business processes including data governance, artwork management, and serialization to ensure patient supply continuity. Additionally, the Associate Director leads global supply chain business improvement programs and collaborates with internal and external stakeholders to deliver departmental strategies.

APPLY

Customer Care Expert - German Market (Hybrid/Remote)

Wix · Full Time · 7 Weeks Ago

Wix

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

Provide support to users via calls, chats, and emails to help them achieve their online business goals. Collaborate with product teams to improve the user experience and analyze user behavior to increase satisfaction.

APPLY

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Version 1 · Full Time · 9 Weeks Ago

Version 1

🌎 Ireland 💵 €35000 - €43000 per year ⭐ 2-5 yrs exp 💼 Support

Act as the first point of contact for technical support, managing incidents and service requests via phone, email, and chat. Perform triage, troubleshooting, and routine system maintenance while ensuring adherence to SLAs and maintaining the knowledge base.

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Version 1 · Full Time · 9 Weeks Ago

Version 1

🌎 Ireland 💵 €35000 - €43000 per year ⭐ 2-5 yrs exp 💼 Support

Serve as the first point of contact for technical support, managing incidents and service requests via phone, email, or chat. Perform triage, troubleshooting, and routine system maintenance while ensuring resolution within SLAs.

APPLY

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst

Version 1 · Full Time · 9 Weeks Ago

Version 1

🌎 Ireland ⭐ 2-5 yrs exp 💼 Support

Serve as the first point of contact for technical support, managing incidents and service requests via phone, email, or chat. Perform initial triage and troubleshooting for hardware, software, and network issues while maintaining system health and documentation.

APPLY

Remote Guest Services Representative – Travel

Genovaire Travel Group · Full Time · 16 Weeks Ago

Genovaire Travel Group

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

The representative will provide support to travelers by responding to inquiries and managing booking updates across various communication channels. They are also responsible for monitoring upcoming trips and ensuring clear communication regarding travel policies and arrangements.

APPLY

Remote Guest Services Representative – Travel

Genovaire Travel Group · Full Time · 16 Weeks Ago

Genovaire Travel Group

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

The role involves providing support to travelers by resolving inquiries and managing booking updates across various communication channels. Responsibilities also include monitoring upcoming trips and ensuring clear communication regarding travel policies and arrangements.

APPLY

Remote Guest Services Representative – Travel

Genovaire Travel Group · Full Time · 16 Weeks Ago

Genovaire Travel Group

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

The representative will provide support to travelers by resolving inquiries and managing booking updates across various communication channels. They are responsible for monitoring upcoming trips and ensuring clear communication regarding travel policies and arrangements.

APPLY

Remote Guest Services Representative – Travel

Genovaire Travel Group · Full Time · 16 Weeks Ago

Genovaire Travel Group

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

The representative will provide support to travelers by resolving inquiries and managing booking updates across various communication channels. They are also responsible for monitoring upcoming trips and ensuring clear communication regarding travel policies.

APPLY

Remote Guest Services Representative – Travel

Genovaire Travel Group · Full Time · 16 Weeks Ago

Genovaire Travel Group

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

The Guest Services Representative will provide support to travelers by resolving inquiries and managing booking updates. They are responsible for monitoring upcoming trips and ensuring clear communication regarding travel policies.

APPLY

Telesales Support Part Time

Dennehy Motors · Full Time · 19 Weeks Ago

Dennehy Motors

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

The role involves proactively generating appointments for a Sales Event by following up on sales opportunities and leads via phone. Key duties include scheduling test drives, logging customer queries, conducting pre-sales appointments by phone, and promoting the Sales, Service, and Accessories Departments.

APPLY

Head of Transformation, CX & Operations

Holafly · Full Time · 21 Weeks Ago

Holafly

🌎 Ireland ⭐ 5-10 yrs exp 💼 Support

This role involves owning the end-to-end execution of the Chief Customer Experience Officer's highest-priority projects, requiring strategic thinking, data diagnosis, and cross-functional orchestration to deliver measurable impact. The individual will also be responsible for building business cases, communicating progress to leadership, and redesigning underperforming processes for global scale.

APPLY

New remote support jobs delivered to your inbox

We'll notify you when new positions matching this search are posted

Create Alert

Travel customer representative/REMOTE

ETS · Full Time · 22 Weeks Ago

ETS

🌎 Ireland ⭐ 0-2 yrs exp 💼 Support

The Travel Customer Representative will support clients throughout their travel journey by responding to inquiries, resolving issues, and providing booking updates via email, phone, and messaging platforms. Key duties include assisting with bookings, changes, cancellations, and ensuring all interactions reflect exceptional service.

APPLY

Luxury Travel Consultant – Customer Experience (Remote)

ETS · Full Time · 22 Weeks Ago

ETS

🌎 Ireland ⭐ 2-5 yrs exp 💼 Support

The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. Responsibilities also include monitoring bookings for accuracy, resolving client concerns, and maintaining organized records.

APPLY

Luxury Travel Consultant – Customer Experience (Remote)

ETS · Full Time · 22 Weeks Ago

ETS

🌎 Ireland ⭐ 2-5 yrs exp 💼 Support

The specialist will provide responsive and professional customer support via phone, email, and online messaging while assisting clients with leisure and luxury travel reservations and itinerary updates. They must also monitor bookings for accuracy, resolve client concerns, and maintain organized records.

APPLY