Handle inbound and outbound customer interactions via phone, email, SMS, and chat to assist with orders and billing. Provide thoughtful alternatives to prevent cancellations and ensure customers feel valued through a structured service process.
Remote Support Jobs in Guatemala (37)
Remote in = Guatemala
Job category = Support
Customer Happiness Operations & Workforce Specialist
The Hero Company
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Full Time
·
6 Days Ago
The Hero Company
Monitor customer support queues and agent activity to ensure efficient workflow and operational accountability. Oversee AI-assisted interactions to identify hallucinations and gaps while investigating root causes of operational inefficiencies.
Monitor customer support queues and AI-assisted interactions to ensure operational efficiency and quality. Identify bottlenecks and root causes of operational issues to improve workflows and the overall customer experience.
Serve as a security and compliance partner for customers by managing security reviews, questionnaires, and vendor risk assessments. Coordinate with internal teams to provide evidence and communicate security posture during incidents or onboarding.
Customer Service Virtual Assistant 💬 | Remote DTC Brand 🌎
Atomic HR
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Full Time
·
4 Weeks Ago
Atomic HR
Act as the first point of contact for customers by responding to emails and social media comments using provided scripts. Resolve customer inquiries, build trust, and escalate complex issues to the internal team.
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Provide Tier 1-2 technical support for a remote workforce, managing tickets and troubleshooting hardware, software, and connectivity issues. Assist with new-hire onboarding and collaborate with IT leadership to improve systems and security compliance.
The IT Specialist provides technical support for work-at-home and on-site agents, managing Windows-based applications and network environments. They also handle IT equipment logistics and perform system maintenance including patching and imaging.
Travel Customer Representative 17 APPLICANTS
Next Stops travel
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Full Time
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10 Weeks Ago
Next Stops travel
The Travel Customer Representative assists clients in planning and booking personalized travel itineraries by communicating via phone, email, and online platforms. They also collaborate with sales and marketing teams to promote travel packages and ensure a high-quality client experience.
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
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Full Time
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14 Weeks Ago
Prestige Travel Agency by Mich
The specialist will provide responsive and professional customer support via phone, email, and messaging, assisting clients with leisure and luxury travel reservations and itinerary updates. They must also monitor bookings for accuracy and resolve client questions or concerns with a solutions-focused mindset.
WORK FROM HOME - Bilingual Customer Service Representative (English and Spanish)
Unifin, Inc
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Full Time
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14 Weeks Ago
Unifin, Inc
The representative handles inbound and outbound calls, serving as the first point of contact to assist customers with inquiries, resolve issues, and manage policy-related needs like payments and cancellations. Key duties include maintaining professional communication across phone and email while documenting all customer interactions accurately.
The agent will serve as a trusted advisor, assisting clients with planning, booking, and managing various travel experiences such as cruises, resorts, and custom itineraries. This involves providing clear communication, researching destinations and pricing, managing all bookings, and resolving client concerns professionally.
The agent will serve as a trusted advisor, assisting clients with planning, booking, and managing various travel experiences such as cruises, resorts, and custom itineraries. This includes providing clear communication, managing bookings and documentation, and resolving client concerns professionally.
This role involves assisting clients throughout their entire travel journey, from initial inquiry to their return home, by providing friendly support and coordinating travel details. Key duties include handling client communications via email, phone, and messaging, confirming reservations, supporting itinerary changes, and providing necessary travel information.
The representative will assist clients throughout their travel journey via email, phone, and messaging, handling general questions, confirming reservations, and supporting minor itinerary changes. Key duties include providing destination information, following up before departure, and escalating complex issues while maintaining a positive client experience.
The representative will assist clients throughout their travel journey via email, phone, and messaging, handling general questions, confirming reservations, and supporting minor itinerary changes. Key duties include providing destination information, following up before departure, and escalating complex issues while maintaining a positive client experience.
This role involves providing responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. The specialist will also monitor bookings for accuracy and resolve client concerns with a solutions-focused mindset.
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. They must also monitor bookings for accuracy and resolve client concerns with a solutions-focused mindset.
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The Travel Customer Representative will support clients throughout their travel journey by assisting with inquiries, resolving issues, and providing booking updates via email, phone, and messaging platforms. Key duties include managing travel bookings, changes, cancellations, and handling client concerns with empathy.
The representative will support clients throughout their travel journey by assisting with inquiries, resolving issues, providing booking updates, and ensuring exceptional service via email, phone, and messaging platforms. Key duties include managing travel bookings, changes, cancellations, and handling client concerns with empathy.
The Travel Customer Representative will support clients throughout their travel journey by responding to inquiries, resolving issues, and providing booking updates via email, phone, and messaging platforms. Key duties include assisting with bookings, changes, cancellations, and ensuring client satisfaction through follow-up.
This role involves providing responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. The specialist will also monitor bookings for accuracy and resolve client questions or concerns with a solutions-focused mindset.
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
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·
16 Weeks Ago
Prestige Travel Agency by Mich
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
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·
16 Weeks Ago
Prestige Travel Agency by Mich
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. They must also monitor bookings for accuracy and resolve client concerns with a solutions-focused mindset.
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
·
·
16 Weeks Ago
Prestige Travel Agency by Mich
This role involves providing responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. The specialist will also monitor bookings for accuracy and resolve client questions or concerns with a solutions-focused mindset.
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
·
·
16 Weeks Ago
Prestige Travel Agency by Mich
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. Responsibilities also include monitoring bookings for accuracy, following up on client satisfaction, and resolving concerns with a solutions-focused mindset.
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
·
·
16 Weeks Ago
Prestige Travel Agency by Mich
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. This includes monitoring bookings for accuracy and resolving client questions or concerns with a solutions-focused mindset.
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We'll notify you when new positions matching this search are posted
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
·
·
17 Weeks Ago
Prestige Travel Agency by Mich
The specialist will provide responsive and professional customer support via multiple channels, assisting clients with luxury and leisure travel reservations, itinerary updates, and special accommodations. Responsibilities also include monitoring bookings for accuracy, following up on client satisfaction, and resolving concerns with a solutions-focused mindset.
Customer Support Assistant – Door Hardware & Security Products | Remote (Latin America-based)
Atomic HR
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·
17 Weeks Ago
Atomic HR
The role involves managing incoming customer inquiries, filtering spam, converting valid leads into support tickets, and communicating with customers to identify their needs for door hardware and security products. Additionally, the assistant will prepare accurate quotes and invoices, track orders, and support the team by creating training materials.
Luxury Travel Consultant – Customer Experience (Remote)
Prestige Travel Agency by Mich
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Full Time
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19 Weeks Ago
Prestige Travel Agency by Mich
The Luxury Travel Consultant will provide professional customer support and assist clients with leisure and luxury travel reservations. They will also monitor bookings for accuracy and resolve any client concerns.
Remote Client Support Representative - Travel
Sweetcarolinatravels
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Full Time
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19 Weeks Ago
Sweetcarolinatravels
The Client Support Representative will assist clients throughout their travel journey by providing support before, during, and after their trips. Responsibilities include responding to inquiries, assisting with itinerary changes, and ensuring high levels of customer satisfaction.
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