Customer Success Role

Product Support Associate

The role involves providing first-line technical support to global clients via phone, email, and chat while documenting all activities in ticketing systems. You will collaborate with internal development and product teams to resolve complex issues and ensure a seamless member experience.

Customer Support Agent PK

The Customer Support Agent will respond to inquiries via email, chat, and phone while troubleshooting and resolving customer issues. They are also responsible for maintaining accurate records and collaborating with internal teams to improve the overall customer experience.

Customer Care Representative PK

The Customer Care Representative will manage customer inquiries across multiple channels including email, chat, and phone. They are responsible for resolving concerns, maintaining accurate interaction records, and collaborating with internal teams to ensure a consistent customer experience.

Client Support Specialist PK

The Client Support Specialist will respond to client inquiries across multiple channels and resolve account-related issues or service concerns. They are responsible for maintaining accurate records, collaborating with internal teams, and ensuring a positive client experience.

Chat Support Representative PK

The Chat Support Representative will assist customers through live chat and digital channels by providing accurate solutions and troubleshooting issues. They are responsible for managing multiple conversations simultaneously while maintaining high quality and professional standards.

Night Shift - Chat & Email Support Executive

Manage multi-domain live chat and email support while maintaining high productivity and CSAT targets. Proactively identify recurring customer issues and suggest actionable improvements to website and support processes.

Ophthalmology Front Desk, Insurance Support & Prior Authorization

The role involves managing high-volume inbound and outbound patient calls, scheduling appointments, and coordinating follow-up care for two physicians. Additionally, the assistant will handle insurance verification, eligibility checks, and the submission of prior authorization requests.

Chat Support Specialist - Work From Home

Professionally manage high volumes of incoming chats and emails to resolve customer inquiries, complaints, and order-related requests. Maintain accurate records in CRM and order management systems while striving to meet performance metrics like CSAT and AHT.

Patient Coordination, Insurance Verification & PA, Ledger & EOB Support

The role involves managing inbound patient calls, scheduling appointments, and handling insurance verification and prior authorizations. Additionally, the assistant will support the physician with ledger reconciliation, EOB reviews, and maintaining accurate patient account information.

Customer Service Representative

The role involves responding to inbound leads via messaging platforms and guiding participants through verification and milestone processes. You will also maintain accurate records and coordinate with local operations teams to ensure smooth participant progress.

Medical Scribing, Patient Support & Practice Administration

The Virtual Medical Assistant will perform live medical scribing during patient consultations and manage clinical documentation using EMR templates. Additionally, the role involves handling patient communication, scheduling, payment coordination, and laboratory document management.

Level 1 Help Desk Technician (Remote)

Provide first-level technical support for hardware, software, and account-related issues across various departments. Manage user accounts, assist with workstation deployment, and document resolutions while maintaining HIPAA and security standards.

CSR Intern

The intern will coordinate maintenance requests, oversee property repairs, and manage tenant relations including complaints and lease enforcement. They will also handle financial records, rent collection, and provide regular updates to property owners.

Senior Manager, Technical Support Engineering

The Senior Manager will lead Tier 2/Tier 3 Technical Support teams, overseeing performance, organizational design, and cross-functional partnerships to ensure operational excellence. They are responsible for driving key metrics like CSAT and SLA while shaping long-term support strategy and managing critical customer escalations.

Auto Parts Advisor/Customer Service

Manage customer interactions and leads across Facebook, website chat, and phone calls. Process online auto parts orders accurately while maintaining high levels of customer satisfaction.