Cases Specialist (Talent pool)

English speaking Support Associate (Part-Time, Remote)

Handle customer, courier, and merchant inquiries through various channels including live chat, phone, and email. Resolve operational issues and time-sensitive cases while maintaining high-quality service standards.

Audit Support Specialist

The Audit Support Specialist is responsible for auditing freight bills and carrier invoices to ensure financial accuracy and compliance with client contracts. They also collaborate with operations teams to resolve billing discrepancies and support process improvement initiatives.

Video Verification Specialist

Customer Support Representative (German)

Handle inbound customer enquiries in German regarding orders, returns, refunds, and exchanges. Maintain accurate documentation of customer cases and ensure a professional experience throughout all interactions.

Support Manager - Junior

You will provide first-line support and monitor gaming infrastructure to ensure stable performance. You will also process client requests via Jira and collaborate with internal departments and partner helpdesks.

PSP Support Agent – Junior

The PSP Support Agent will monitor and maintain the stability of payment systems while processing customer requests via Jira and email. They will also analyze payment-related incidents and collaborate with internal teams to ensure reliable transaction processing.

(fluent Swedish and English) Part-time Customer Support Consultant (remote)

Warehouse Operations Support Specialist

The specialist will support global warehouse operations by resolving complex issues, maintaining SOPs, and ensuring system efficiency. They will also act as a subject matter expert for ERP/WMS systems and collaborate with quality and supply chain departments to improve processes.

IT Support & Operations Specialist

Manage end-to-end IT infrastructure including servers, cloud platforms, and security protocols. Provide L1/L2 technical support for a distributed team while handling vendor negotiations and procurement.

Customer Service Representative

The Customer Service Representative manages the end-to-end order fulfillment process, including purchase order entry, production coordination, and shipping monitoring. They serve as the primary point of contact for customers, ensuring timely resolution of inquiries and proactive communication regarding delivery status.

English-Speaking Support Associate (Full-time - Remote)

The Support Associate handles customer, courier, and merchant inquiries via live chat, phone, and email to ensure a positive experience. They are responsible for resolving operational issues and escalations while adhering to company policies and internal processes.

Project Support Specialist

The Project Support Specialist provides cross-functional support to project teams to ensure efficient study management. Key duties include maintaining project timelines, managing study documentation, coordinating meetings, and overseeing training records.

Customer Care Specialist - Dutch or German (Full remote, Freelancer)

Provide exceptional customer support via phone, chat, and email to resolve complex issues and build customer trust. Collaborate with internal teams to escalate concerns and document interactions to ensure continuous service improvement.

Customer Care Specialist - Dutch or German (Full remote, Freelancer)

Provide exceptional customer support via phone, chat, and email to resolve complex issues and build customer trust. Collaborate with internal teams to escalate concerns and document interactions accurately to ensure high-quality service.

Merchant Support Specialist - T1

The Merchant Support Specialist is responsible for providing technical support, managing merchant integrations, and performing account maintenance. They will also engage in soft selling additional features to merchants and handling client communications via phone, chat, and email.

Medical Contact Center Assistant I - Swedish speaker

You will act as a support voice for healthcare professionals and patients by managing medical information queries and product quality complaints. Additionally, you will record and report Adverse Drug Reactions in strict compliance with regulatory standards and internal SOPs.

LTL Operations Support Specialist

The LTL Operations Support Specialist provides operational and administrative support to the FAK division, focusing on data accuracy, documentation, and billing alignment. This role involves auditing shipment details, reconciling carrier invoices, and ensuring compliance with client and carrier requirements.

Customer Support Specialist – 100% Remote

You will serve as the primary point of contact for customers, handling inquiries via email and WhatsApp while troubleshooting software issues. Additionally, you will document recurring problems, assist with onboarding new users, and coordinate with the development team to resolve bugs.

Senior Voice Support Manager

The Senior Voice Support Manager will oversee daily voice and SMS support operations, including managing BPO partners and maintaining quality standards. They will analyze performance metrics to drive continuous improvement and collaborate with internal teams to ensure effective product support.

Support Team Lead

Lead and inspire a high-impact support team to deliver world-class customer service for customers, partners, and couriers. Analyze data trends to identify improvement opportunities and implement AI-driven automation to optimize workflows.

Customer Support Quality Analyst (Remote)

Danish Customer Support

Polish Customer Support Advisor

Italian Customer Support

Spanish Customer Support

French Customer Support

Spanish Speaking Customer Support Specialist

Manage player communications via chat, email, and messengers while handling payments, withdrawals, and KYC verification. Escalate technical bugs and complex cases to the relevant teams and collect player feedback for product improvement.

CCC Help Desk Representative Incident Management Agent (Belgrade)

The agent is responsible for registering, monitoring, and managing incidents to ensure fast resolution for Spanish customers. This includes performing initial diagnostics, coordinating with technical teams, and documenting cases for traceability.

REMOTE Customer Support Associate (Forex) 43 applicants

Provide first-class customer support by addressing inquiries and resolving technical issues for traders. Collaborate with internal teams to improve the customer journey and contribute to the creation of support resources.