Customer Support Specialist

You will handle and resolve customer complaints and requests primarily via email while assessing their needs. Additionally, you will promote product benefits to convert potential users into paid customers.

Premium Customer Support

You will build and nurture long-term relationships with top-tier customers while driving retention and reactivating dormant accounts. Additionally, you will resolve customer inquiries and act as a bridge between clients and the product team to ensure actionable improvements.

Senior Digital CSM

The Senior Digital CSM will design and execute data-driven digital engagement strategies to scale customer success for small to mid-market accounts. This role involves leveraging automation, usage analytics, and AI-powered insights to drive product adoption, retention, and expansion across a large portfolio.

VIP Support Supervisor

Lead and manage the VIP Support team to ensure high-quality service and operational efficiency. Monitor performance metrics, handle escalated customer cases, and collaborate with cross-functional teams like Risk and Billing.

Audit Support Specialist

The Audit Support Specialist is responsible for auditing freight bills and carrier invoices to ensure financial accuracy and compliance with client contracts. They also collaborate with operations teams to resolve billing discrepancies and support process improvement initiatives.

English Customer Support Representative (late shifts)

Provide customer support via chat and email while handling complaints and finding appropriate solutions. Maintain accurate records of interactions and enter data into CRM and cloud-based platforms.

Customer Support Agent

Provide empathetic and personalized support to platform users while resolving technical issues and account inquiries. Actively turn user feedback into actionable insights to help improve the overall product experience.

Customer Support Agent

The Customer Support Specialist acts as the primary point of contact for users, providing technical assistance and resolving inquiries across multiple communication channels. They are responsible for driving customer retention, meeting performance metrics, and escalating actionable product feedback to internal teams.

Customer Support Representative (Dutch)

Manage customer inquiries via email and phone regarding orders, returns, and product requests. Coordinate with suppliers to resolve delivery issues and communicate essential information to internal departments.

Customer Support Representative (M-F/Night Shift)

You will provide technical support across various communication channels by troubleshooting hardware, software, and networking issues. Additionally, you will document interactions accurately and leverage AI tools to improve response quality and efficiency.

Customer Support Specialist (French)

You will manage customer inquiries via email and phone, including handling cancellations, returns, and product requests. Additionally, you will process orders and coordinate with suppliers to resolve delivery issues.

Technical Support Specialist

Provide technical support for B2B partners regarding API auctions, conversion tracking, and integration setups. Analyze technical issues to identify root causes, maintain documentation, and collaborate cross-functionally with product and business teams.

Client Onboarding Specialist (Ukraine Private Entrepreneur only)

The Client Onboarding Specialist assists in the collection and mapping of critical customer data to ensure seamless implementation. They coordinate internal teams, manage carrier details, and facilitate customer training and service deployment.

Customer Support Specialist

The specialist will handle member inquiries and tickets while leveraging AI and automation tools to ensure efficient resolution. They will also conduct outbound outreach to healthcare providers and members to manage appointments and resolve care gaps.

Customer Experience Expert, JR625

Lead CX initiatives and develop omnichannel strategies while building AI-powered workflows to automate research and analysis. Facilitate stakeholder workshops and deliver actionable insights to drive business growth and user-centered design.

LTL Operations Support Specialist

The LTL Operations Support Specialist provides operational and administrative support to the FAK division, focusing on data accuracy, documentation, and billing alignment. This role involves auditing shipment details, reconciling carrier invoices, and ensuring compliance with client and carrier requirements.

Customer Support Representative (German Desk)

Manage customer inquiries via email and phone regarding orders, returns, and claims. Coordinate with suppliers and internal departments like Logistics and Category Management to resolve delivery issues.

Оператор вихідної лінії контактного центру банку

Affiliate support manager

The role involves managing internal buyer teams as the primary point of contact and analyzing traffic quality via trackers and advertiser accounts. Responsibilities include controlling budgets, managing caps and offers, and ensuring continuous operational support for teams.

VIP Customer Care Specialist

Handle requests from VIP clients via chat and email, providing product information and resolving issues in collaboration with specialized teams. Monitor personal performance metrics and document user interactions while relaying client feedback to the company.

Remote Clinical Trial Support Specialist (Multiple Openings)

Provide remote operational support for clinical trials, including patient recruitment, regulatory documentation, and data management. Act as a liaison between research sites, sponsors, and CROs to ensure study milestones and compliance are met.

Customer Support Agent

Communicate with English-speaking clients regarding websites and services. Escalate complex technical issues and refund requests to the appropriate departments.

Customer Care Expert (German speaker)

Provide support to users via calls, chats, and emails to help them achieve their online business goals. Collaborate with product teams to improve the user experience and analyze user behavior to increase satisfaction.

Customer Care Expert (German speaker)

Provide support to users via calls, chats, and emails to help them achieve their online business goals. Collaborate with product teams to improve the user experience and analyze user behavior to increase satisfaction.

Customer Care Specialist, Superhuman Mail

The specialist will act as a product expert to educate customers and solve technical issues via email and tickets. They will also advocate for customer needs internally to influence product and growth strategies.

German speaking Customer Support Operator

Respond to customer inquiries via telephone, email, and chat in German while adhering to company standards. Resolve issues effectively, document interactions in the CRM, and escalate complex cases to senior personnel.

Administrative Project Support Specialist

Provide day-to-day administrative support to engineering teams, focusing on project coordination and task tracking. Manage document control and SharePoint organization while assisting with the creation and formatting of Standard Operating Procedures.