Оператор вихідної лінії контактного центру банку

Customer Support Specialist

The Customer Support Specialist will resolve user inquiries and issues through written tickets and verbal calls. They will also contribute to product improvement by escalating complex issues to the relevant internal teams.

Junior Service Desk Specialist

The Junior Service Desk Specialist will handle technical onboarding for new employees and provide ongoing technical support via ticket systems and messengers. Additionally, the role involves maintaining office hardware, managing inventory, and assisting with remote support tasks.

Senior Customer Engagement Manager, JR856

The role involves managing end-to-end bid processes including RFI, RFP, and formal tender responses for the Government Business Unit. You will lead cross-functional teams to ensure high-quality, compliant, and competitive submissions.

Customer Service Representative

The Customer Service Representative manages purchase orders, monitors shipping status, and coordinates with internal production and materials teams. They are responsible for maintaining proactive communication with customers to resolve inquiries and ensure delivery commitments are met.

Customer Support Representative (English Desk)

You will handle customer inquiries through chats, tickets, and calls while providing accurate solutions and maintaining documentation. Additionally, you will collaborate with internal teams to resolve complex requests and ensure high service quality.

Technical Support Specialist (Night Shift)

Provide high-quality technical support by troubleshooting hardware, software, and networking issues across various communication channels. Document interactions accurately and leverage AI tools to resolve customer requests efficiently while meeting performance metrics.

Customer Support Representative (English + German or French)

Provide exceptional customer support via chat, email, and phone while maintaining high customer satisfaction scores. Collaborate with engineering and product teams to resolve complex issues and contribute to product improvements.

First Line Support team member

The role involves managing customer requests via various communication channels and diagnosing technical issues to ensure platform functionality. You will be responsible for escalating unresolved issues to internal teams and maintaining accurate logs within the ticketing system.

Customer Support Specialist

You will act as a primary point of contact for clients, responding to inquiries and troubleshooting issues across various channels. Additionally, you will collaborate with internal teams to improve support processes and ensure customer needs are met effectively.

L1 Technical Support Specialist (UA Private Entrepreneur Only)

The L1 Technical Support Specialist is responsible for diagnosing and resolving technical incidents while maintaining high levels of customer satisfaction. They will also manage ticket queues, update internal documentation, and collaborate with technical teams to improve product processes.

Customer Support Representative

The role involves managing incoming customer tickets, escalating technical issues, and ensuring adherence to internal processes and SLAs. Additionally, the representative will participate in team meetings, provide feedback, and assist in the onboarding of new team members.

Production Support Specialist

The Production Support Specialist will provide real-time support for promotional AV and artwork workflows to ensure efficient production and issue resolution. They will also analyze workflow data to identify trends, implement optimizations, and provide guidance to regional stakeholders.

Customer Support Representative (Night Shift)

Troubleshoot and resolve customer issues across hardware, software, and networking systems while maintaining accurate documentation. Leverage AI tools to improve response quality and deliver exceptional service across various communication channels.

Customer Support Agent (French & English)

Provide bilingual customer support via phone, email, and live chat while resolving order and delivery inquiries. Coordinate with external partners to manage fulfillment issues and handle challenging customer situations with effective de-escalation.

Customer Support Team Lead (French and English)

Lead and support a customer experience team across multiple channels while monitoring performance metrics and service standards. Coach team members through regular feedback and ensure effective day-to-day operational performance and client collaboration.

VIP Support Manager

The VIP Support Manager will handle incoming client requests via various channels and provide personalized assistance with accounts, bonuses, and payments. They will also analyze client activity data to identify opportunities for increasing engagement and retention.

Customer Support Manager

Manage user inquiries via chat and email for EdTech and subscription products while resolving technical and organizational issues. Analyze recurring problems to propose improvements and contribute to the automation of support processes using AI.

Support Team Lead

The Support Team Lead will manage daily operations, including ticket prioritization, incident reporting, and queue optimization using Zendesk. Additionally, they will lead and mentor a team of support agents, conduct performance reviews, and track KPIs to ensure high-quality service.

Customer Support Representative (Italian Desk)

Provide customer support via calls, emails, chats, and OTA platforms to assist with bookings and travel inquiries. Document interactions, manage critical cases, and collaborate with the team to ensure a high-quality guest experience.

CSR & Communications Specialist

The specialist will manage and scale CSR initiatives from concept to execution while developing partnerships with NGOs and media. They will also lead external communications and PR efforts to enhance the company's reputation and social impact.

Junior IT Support Specialist

The role involves troubleshooting hardware and software incidents, managing user accounts, and performing routine system maintenance. Additionally, the specialist will assist with IT onboarding and maintain technical documentation to support business operations.

Customer Care Poker Specialist

The specialist will handle customer inquiries via chat and email regarding products, services, and poker-related issues. They are also responsible for documenting interactions, monitoring performance metrics, and collaborating with internal teams to resolve complex cases.

Support Automation Manager

The Support Automation Manager will design, build, and maintain automation workflows using tools like n8n and Zendesk to improve customer support efficiency. They will also collaborate with backend and DevOps teams to integrate AI solutions and ensure the reliability and scalability of support systems.

Support Operations Manager

The Support Operations Manager will coordinate support operations across multiple teams, identifying gaps and implementing process improvements. They will also manage the support backlog, administer Zendesk, and drive cross-functional projects to completion.

Support Analyst

The Support Analyst will diagnose and resolve complex technical issues related to the Creatio platform while collaborating with internal development teams. They are also responsible for maintaining the knowledge base and providing clear communication to customers regarding case progress.

Support Operator

The Support Operator will handle incoming support cases, prioritize tasks, and provide expert guidance on Creatio products to customers. They are also responsible for maintaining knowledge base articles and collaborating with internal teams to optimize support processes.

Customer Service Specialists

Provide professional customer support in Russian, Ukrainian, and English to resolve inquiries accurately and timely. Maintain high standards of service quality, productivity, and data security while adhering to company policies.

Farmer(Fb\Support)

The Farmer is responsible for setting up and managing accounts within anti-detect browsers and configuring proxies. They also assist webmasters with technical issues and create simple landing pages using website builders.

Audit Support Specialist

The Audit Support Specialist is responsible for auditing freight bills and carrier invoices to ensure financial accuracy and compliance with client contracts. They also collaborate with operations teams to resolve billing discrepancies and support process improvement initiatives.