How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs in Spain (129)

Helpdesk Associate

NTT DATA Services · Full Time · 3 hours ago

NTT DATA Services

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Handle inbound customer calls in a 24/7 call center environment to support healthcare customers with clinical applications. Track, document, and resolve or escalate incident tickets related to workflow, application errors, and user access.

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Contact Center Operations & Optimization Consultant

Miratech · Full Time · 5 hours ago

Miratech

🌎 Spain ⭐ 10+ yrs exp 💼 Support

Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives to translate platform capabilities into measurable business outcomes and improved customer experiences.

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TUI Customer Service Advisor Program Change | Dutch & French Speaking | Local Residence

TUI · Full Time · Yesterday

TUI

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Inform travelers about booking changes and resolve issues such as cancellations or overbookings to ensure maximum customer satisfaction. Act as the primary contact for customers via various channels, including social media, and negotiate alternatives with partners.

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Customer Support Tools Specialist

Airalo · Full Time · Yesterday

Airalo

🌎 Spain 💵 €58400 - €75000 per year ⭐ 2-5 yrs exp 💼 Support

Act as the primary administrator for the customer support platform, configuring workflows, automations, and business rules. Collaborate with team leads to design efficient solutions and maintain integrations via APIs and webhooks.

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Support Team Lead - EMEA

Nerdio · Full Time · 3 Days Ago

Nerdio

🌎 France, Netherlands, Serbia, Spain, United Kingdom ⭐ 5-10 yrs exp 💼 Support

You will lead a team of Support Engineers, balancing hands-on technical support with team leadership and quality control. Responsibilities include providing guidance, reviewing cases, and ensuring operational discipline to achieve world-class support.

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Service Desk Analyst

Infios · Full Time · 5 Days Ago

Infios

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

Provide Tier 1 functional and technical support for supply chain software via phone and ticketing systems. Troubleshoot issues, triage cases, and collaborate with internal teams to meet SLA targets and maintain high customer satisfaction.

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Contact Center Operations & Optimization Consultant

Miratech · Full Time · 6 Days Ago

Miratech

🌎 Spain ⭐ 10+ yrs exp 💼 Support

Lead the operational strategy and transformation of contact centers by defining future-state operating models and optimization roadmaps. Act as a strategic advisor to executives, translating platform capabilities into measurable business outcomes and driving user adoption.

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German Speaking Customer Support Agent SIXT Share (m/f/d) - 100% Remote

SIXT · Full Time · 1 Week Ago

SIXT

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

Handle incoming customer inquiries in Dutch via phone and email to resolve complaints and provide tailored solutions. Ensure an outstanding customer experience while collecting feedback to strengthen the SIXT brand.

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German and English Speaking Customer Service Agent (m/f/d) - 100% remote

SIXT · Full Time · 1 Week Ago

SIXT

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Act as the primary contact for German-speaking customers to provide support throughout the rental booking process via phone and email. Focus on increasing customer loyalty by providing professional, solution-oriented service and collaborating with internal teams for complex cases.

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German and English Speaking Customer Service Agent (m/f/d) - 100% remote

SIXT · Full Time · 1 Week Ago

SIXT

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

Act as the primary contact for German-speaking customers to provide support throughout the rental booking process via phone and email. Focus on increasing customer loyalty by delivering professional, solution-oriented service and collaborating with internal teams for complex cases.

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German and English Speaking Customer Service Agent (m/f/d) - 100% remote

SIXT · Full Time · 1 Week Ago

SIXT

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Act as the primary contact for German-speaking customers to provide support throughout the rental booking process via phone and email. Focus on increasing customer satisfaction and loyalty by providing professional, solution-oriented service and escalating complex cases.

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Major Incident Manager - English C1

Devoteam · Full Time · 1 Week Ago

Devoteam

🌎 Spain ⭐ 5-10 yrs exp 💼 Support

Lead and coordinate the resolution of major incidents in pre-production environments to ensure service stability and minimize business impact. Drive operational governance through health checks, root cause analysis, and multidisciplinary coordination with technical teams.

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Remote Desktop Support Associate Helpdesk

NTT DATA Services · Full Time · 1 Week Ago

NTT DATA Services

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

Provide L1 technical support for hardware and MS Office packages via calls, emails, and self-service requests. Document troubleshooting steps and apply diagnostic techniques to resolve customer incidents.

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Desktop Support Associate-Helpdesk

NTT DATA Services · Full Time · 1 Week Ago

NTT DATA Services

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

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Italy Customer Care

Trek · Full Time · 1 Week Ago

Trek

🌎 Italy, Spain ⭐ 2-5 yrs exp 💼 Support

Handle customer and retailer inquiries via email, phone, and live chat for the Italian market. Collaborate with sales and product teams to provide feedback on customer experiences and technical product questions.

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Customer Support Operator

Career Hub · Full Time · 1 Week Ago

Career Hub

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

Act as the first point of contact for players by handling inquiries via chat, email, and phone. Responsibilities include troubleshooting technical issues, assisting with account management, and escalating complex cases to internal teams.

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Help Desk Agent - Leasing company - German market

Bosch Group · Full Time · 1 Week Ago

Bosch Group

🌎 Spain 💵 €20000 - €23000 per year ⭐ 0-2 yrs exp 💼 Support

Develop and maintain excellent customer relationships by handling inquiries and processing orders for a leasing company. Take ownership of customer problems and provide updates on troubleshooting and resolution progress.

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Supervisor Customer Support Team

BCD · Full Time · 1 Week Ago

BCD

🌎 Spain 💵 €30000 - €62000 per year ⭐ 5-10 yrs exp 💼 Support

Manage the day-to-day operations of a travel consultant team, focusing on KPI management, workload distribution, and performance coaching. Provide leadership and technical guidance on industry regulations and GDS queue monitoring to ensure quality control.

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Contact Center Operations & Optimization Consultant

Miratech · Full Time · 1 Week Ago

Miratech

🌎 Spain ⭐ 10+ yrs exp 💼 Support

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Major Incident Manager (PRE Governance)

NEORIS · Full Time · 1 Week Ago

NEORIS

🌎 Spain ⭐ 5-10 yrs exp 💼 Support

Lead and coordinate Major Incident Management activities to minimize service disruption and ensure rapid resolution across PRE environments. Drive operational governance through structured incident control, SLA-driven monitoring, and root cause analysis.

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Customer Service Representative - (German speaking) - Remote - Fashion - LE02

CNX · Full Time · 1 Week Ago

CNX

🌎 Spain ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Handle incoming customer inquiries via phone, email, and other channels to resolve demands within established SLAs. Maintain product expertise and escalate complex service issues to mentors when necessary.

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Customer Service Representative

Amcor · Full Time · 1 Week Ago

Amcor

🌎 Poland, Portugal, Spain ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Manage end-to-end order fulfillment and serve as the primary point of contact between customers and the company. Coordinate with internal functions to monitor requirements, handle complaints, and manage inventory levels.

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Senior Manager, Support Operations

Mews · Full Time · 1 Week Ago

Mews

🌎 Spain 💵 €71000 - €120K per year ⭐ 5-10 yrs exp 💼 Support

Own the systems, processes, and AI-driven automations that optimize the global support function's efficiency and scalability. Partner with cross-functional teams to govern workflows, reduce manual effort, and align support operations with the broader customer journey.

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ArcGIS Support Specialist

Jobsity · Full Time · 2 Weeks Ago

Jobsity

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Provide hands-on GIS support to field crews and office staff for a US-based infrastructure company. Manage ArcGIS tools, dashboards, and mobile data collection workflows to ensure reliable field operations and reporting.

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Tourism Customer Support Agent

Vacation Advertiser · Full Time · 2 Weeks Ago

Vacation Advertiser

🌎 Spain ⭐ 0-2 yrs exp 💼 Support

Assist clients with travel inquiries and vacation planning while providing general customer support. Build client relationships and provide recommendations using company tools and supplier certifications.

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2nd and 3rd Level IT Support Technician

Drees & Sommer SE · Full Time · 2 Weeks Ago

Drees & Sommer SE

🌎 Spain ⭐ 5-10 yrs exp 💼 Support

Provide advanced Level 2 and Level 3 technical support to internal global users via ticketing systems and remote tools. Perform system and network administration tasks to ensure stable IT services across multiple time zones.

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Technical Support Analyst (Tier 1) - Polish Native / Spain Homebased

IQVIA · Full Time · 2 Weeks Ago

IQVIA

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Provide high-quality phone-based service desk support to end users for IT problems and service requests. Use remote control tools and monitoring systems to identify root causes and resolve technical incidents.

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Customer Service Representative (Portuguese-speaking) - Remote - Healthcare Industry GH03

CNX · Full Time · 2 Weeks Ago

CNX

🌎 Spain ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The role involves organizing and booking customer appointments and handling outbound follow-up calls. Additionally, the representative will perform back-office tasks and provide high-quality support via phone and email.

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Desktop Support Associate-Helpdesk

NTT DATA Services · Full Time · 3 Weeks Ago

NTT DATA Services

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Provide first-level technical support for patients and users accessing healthcare portals via a 24/7 call center environment. Handle inbound calls regarding login issues, application errors, and functionality while escalating complex cases to specialized teams.

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Helpdesk Associate

NTT DATA Services · Full Time · 3 Weeks Ago

NTT DATA Services

🌎 Spain ⭐ 2-5 yrs exp 💼 Support

Provide first-level technical support and assistance for patient portal applications via inbound calls in a 24/7 call center environment. Escalate complex issues to appropriate teams and suggest improvements to enhance the patient experience.

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