Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The role involves providing customer support and technical assistance while managing administrative tasks and meeting organization. You will also leverage AI tools to streamline workflows and identify actionable items from meeting transcripts.
Lead the day-to-day operations of Tier 1 and Tier 2 customer support teams while ensuring high-quality service within agreed SLAs. Manage team performance, workforce capacity, and continuous process improvement through data-driven insights.
The Tier 2 Customer Support Representative will manage and resolve complex technical issues escalated from Tier 1 while providing coaching and technical guidance to the team. They will take ownership of challenging cases and collaborate with internal teams to ensure high-quality support and process improvement.
Provide frontline technical support for products and platforms while troubleshooting hardware, software, and operating system issues. Accurately document customer interactions and escalate complex technical issues to internal teams as needed.
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You will design and launch a structured onboarding program and build a quality assurance system from the ground up for the customer support team. This involves establishing performance baselines, managing the knowledge base, and providing actionable quality trends to team leads.
The role involves managing customer inquiries across multiple channels while maintaining accurate records and providing timely solutions. Additionally, the assistant will handle administrative tasks such as scheduling, data entry, and supporting internal team operations.
The specialist will manage client intake, coordinate appointments, and maintain communication to ensure matters progress through the case management system. They are responsible for updating software records and providing a professional experience for all client interactions.
The role involves serving as the primary point of contact for a financial advisory practice by managing inbound calls, scheduling, and client communications. Additionally, the assistant will support team meetings, run client webinars, and maintain CRM records using AI tools.
Own the end-to-end delivery of batch data solutions, including requirements gathering, configuration, and validation. Build trusted relationships with high-value customers while collaborating with internal teams to ensure solutions meet strategic business needs.
The Litigation Support Specialist will manage case files, coordinate court filings, and provide administrative support to attorneys. They are responsible for maintaining accurate records, handling legal billing, and ensuring deadlines are met through effective communication.
You will be responsible for responding to customer enquiries via email and other written channels in German while resolving issues with empathy and efficiency. Additionally, you will maintain accurate records and collaborate with internal teams to ensure a seamless customer experience.
Provide expert technical support and guidance to clients using Sage Intacct and related financial software. Manage support cases, troubleshoot system issues, and build strong, long-term relationships with a diverse client base.
Lead, mentor, and support the product support team while managing workload, ticket queues, and service-level agreements. Provide expert troubleshooting for Sage Intacct and build strong relationships with a diverse, international client base.
The role involves providing patient and administrative support by managing inbound calls, scheduling appointments, and handling patient inquiries. You will also assist with billing, invoicing, and maintaining accurate patient records to ensure the practice runs smoothly.
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You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple communication channels. Additionally, you will contribute to the platform's growth by gathering customer feedback and creating training resources.
You will act as a customer advocate by resolving inquiries and troubleshooting issues across multiple channels to ensure a seamless experience. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.
The Customer Support Agent will respond to inquiries across multiple channels including email, chat, and phone to provide accurate solutions. They are responsible for troubleshooting issues, maintaining interaction records, and collaborating with internal teams to improve the customer experience.
The Customer Care Representative will respond to customer inquiries across multiple channels and provide effective solutions to concerns. They are responsible for maintaining accurate records, collaborating with internal teams, and ensuring a positive customer experience.
The Client Support Specialist will respond to client inquiries across multiple channels and resolve account-related issues or service concerns. They are responsible for maintaining accurate records, collaborating with internal teams, and ensuring a positive client experience.
Respond to customer inquiries through live chat and digital channels while providing accurate solutions. Maintain detailed records of interactions and escalate complex issues to the appropriate internal teams.
The specialist will serve as the primary point of contact for vacation rental guests, managing inquiries and resolving issues via text, email, and platform messaging. They are also responsible for coordinating after-hours maintenance with local vendors and logging all interactions for the daytime team.
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The role involves moderating customer reviews and responding to email queries in both Swedish and English. You will be responsible for meeting quality and productivity goals while maintaining professional communication standards.
The Legal Support Specialist is responsible for managing case information, organizing legal documents, and maintaining accurate records within the firm's software. Additionally, the role involves performing outbound calls to prosecution agencies to track case status and discovery requests.
The role involves moderating customer reviews and responding to email queries in both Japanese and English. You will be responsible for meeting quality and productivity goals while maintaining professional communication standards.
The role involves moderating customer reviews and responding to email queries in both Polish and English. You will be responsible for meeting quality and productivity goals while maintaining professional communication standards.
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