Lead and develop a team of remote Retention Specialists to deliver exceptional omni-channel customer experiences. Drive team performance through KPI management, process optimization, and cross-functional collaboration.
Remote Customer Experience Jobs (833)
Search = customer experience
The Head of Customer Experience will define and execute the post-sale customer strategy, leading teams to improve retention and customer time-to-value. This role involves leveraging AI and automation to optimize the end-to-end customer journey while partnering cross-functionally to drive product adoption.
You will resolve inbound customer inquiries across multiple channels while performing technical troubleshooting on software and hardware. Additionally, you will collaborate with internal teams and maintain help center documentation to improve self-service resources.
The processor manages roadside assistance claims, lienholder additions, and prior coverage cancellations while ensuring accurate documentation. They also triage inbound communications and collaborate with claims adjusters to resolve customer requests efficiently.
New "customer experience" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
Customer Experience Customer Success Specialist II (Full Time) United States
Cisco
·
Full Time
·
Yesterday
Cisco
You will guide customers through the onboarding process for AI security solutions and translate technical details into clear business outcomes. Additionally, you will champion the customer's perspective internally and track shifts in the AI landscape to improve service delivery.
The Head of Customer Experience will own the department's strategy, including AI implementation, coaching programs, and service standards. They will also handle high-stakes escalations and collaborate with marketing and product teams to optimize the customer journey.
Develop and implement a national customer-experience model to ensure consistency across all branches and regions. Lead the integration of service platforms and optimize inquiry routing processes using technology and data-driven insights.
Contact Center Customer Experience Specialist - 24hr (Bilingual - Spanish)
U.S. Bank National Association
·
Full Time
·
Yesterday
U.S. Bank National Association
The specialist provides high-level customer service by resolving inquiries, fraud issues, and technical problems via phone or email. They act as a liaison between customers and various bank departments to ensure accurate and professional account support.
The Senior Manager will own and execute a prioritized customer experience roadmap while managing cross-functional teams to drive operational improvements. They will also synthesize customer insights from various data sources to define service channel strategies and evolve the Voice of Customer platform.
The Customer Experience Partner serves as a primary advocate for Elite travelers, building relationships and providing personalized support. They collaborate with internal teams to ensure service consistency, resolve concerns, and identify opportunities for process improvement.
You will provide efficient support to users, manage logistics between buyers and sellers, and act as the primary voice of the brand. Additionally, you will provide feedback to internal teams to help streamline operations and support business scaling.
Customer Experience & Operations Consultant (Temporary, Remote)
Sirva
·
Contract, Full Time, Part Time
·
Yesterday
Sirva
The consultant serves as the primary point of coordination for customers throughout their mobility journey, providing guidance and support across various service lines. They proactively manage customer interactions, ensure data integrity, and collaborate with internal teams and supplier partners to meet service level agreements.
The specialist provides high-level customer service by responding to inquiries and resolving complex issues related to fraud and internet operations. They act as a liaison between customers and various bank departments to ensure effective problem resolution.
The Customer Experience Agent will handle customer inquiries, resolve service-related issues, and manage ticket-related tasks to ensure a seamless experience. They will also engage with customers via email and chat while maintaining the company's online reputation.
Customer Experience, Program Manager | West Region
iRhythm Technologies, Inc.
·
Full Time
·
Yesterday
iRhythm Technologies, Inc.
The Program Manager will design and execute customer experience strategies to drive adoption of Zio services within large health systems. They will partner with internal sales teams and external clinical stakeholders to standardize care and optimize operational efficiencies.
New "customer experience" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
The Customer Experience Manager will champion service excellence and act as the voice of the customer to drive satisfaction and loyalty. They will lead cross-functional initiatives, manage escalations, and analyze feedback to improve key customer touchpoints.
Remote Customer Experience Associate III
Conduent State & Local Solutions, Inc
·
Other, Full Time
·
2 Days Ago
Conduent State & Local Solutions, Inc
The associate will handle inbound calls from debit cardholders, assist with escalations, and provide support for agent chats and supervisor callbacks. They are also responsible for data entry related to disputes and assisting with department work assignments.
Remote Customer Experience Associate I
Conduent State & Local Solutions, Inc
·
Other, Full Time
·
2 Days Ago
Conduent State & Local Solutions, Inc
Manage a high volume of inbound calls while providing accurate information regarding cardholder accounts and transactions. Maintain confidentiality and compliance with regulations while ensuring a high level of customer satisfaction.
Serve as the primary engineering advocate and technical lead for strategic enterprise customers, managing high-severity incidents and driving proactive security improvements. Influence product roadmaps and engineering priorities by representing the voice of the customer and analyzing systemic security trends.
You will lead the CX Design practice to create cohesive, end-to-end customer journeys across self-service, AI, and human-assisted channels. Additionally, you will manage a team to turn operational insights into scalable service blueprints and govern the AI knowledge system.
The Customer Experience Specialist manages high-sentiment customer escalations and coordinates with internal teams to ensure solar system recovery. They also handle regulatory and legal complaints while contributing to process improvements and peer training.
The Senior Customer Experience Manager will lead strategic cloud security initiatives for enterprise customers to drive adoption and business value. This role involves managing complex stakeholder relationships and ensuring the successful implementation of security best practices throughout the customer lifecycle.
The Associate Customer Insights Manager will operate and scale Voice of the Customer programs, managing survey design, dashboards, and closed-loop workflows. They will collaborate cross-functionally to translate customer feedback into actionable insights that drive product and experience improvements.
The Customer Experience Specialist will monitor customer-facing platforms to resolve issues and conduct outreach while maintaining high operational standards. They will also guide customers through onboarding, provide training, and collaborate with internal teams to ensure product adoption and satisfaction.
New "customer experience" jobs delivered to your inbox
We'll notify you when new positions matching this search are posted
The specialist will handle user inquiries across various channels, aiming to exceed service expectations and resolve complex issues. They are responsible for managing crisis situations, monitoring game statistics, and collaborating with internal teams to ensure a high-quality user experience.
Customer Experience Remote Representative
Globe Life AIL - Lisa Russel
·
Full Time
·
3 Days Ago
Globe Life AIL - Lisa Russel
The representative will conduct virtual client meetings via Zoom to explain benefit options and guide them through the enrollment process. They are also responsible for maintaining accurate client records and participating in ongoing professional development.
Remote Customer Experience Team Lead
Globe Life AIL - Lisa Russel
·
Full Time
·
3 Days Ago
Globe Life AIL - Lisa Russel
The Team Lead will deliver exceptional customer service while coaching and supporting team members to achieve performance goals. They will also collaborate with leadership to improve client satisfaction and foster a positive, growth-oriented team culture.
Remote Customer Experience Team Lead
Globe Life AIL - Lisa Russel
·
Full Time
·
3 Days Ago
Globe Life AIL - Lisa Russel
The Remote Customer Experience Team Lead is responsible for mentoring and supporting a team to deliver exceptional client experiences. They will conduct virtual meetings, provide ongoing performance feedback, and contribute to process improvements.
Automatically Apply to Customer Experience Jobs
Stop the endless job search. Our AI finds and applies to the best jobs for you.
Browse Jobs by Role
Remote Data Analyst Jobs
Remote Management Consultant Jobs
Remote Account Executive Jobs
Remote Call Center Representative Jobs
Remote Graphic Designer Jobs
Remote Social Media Manager Jobs
Remote Proofreader Jobs
Remote Program Manager Jobs
Remote Video Editor Jobs
Remote Translator Jobs
Remote Technical Writer Jobs
Remote Customer Success Manager Jobs
Remote Software Engineer Jobs
Remote Content Creator Jobs
Remote Chief of Staff Jobs
