Contact Center | Setor Cafés | Fins de Semana | Teletrabalho
The assistant will handle customer calls, clarify doubts, and manage equipment diagnostics. Additionally, they will track online orders and effectively resolve customer complaints.
Remote Support Jobs in Portugal (206)
Home Office Kundenberater / Call Center Agent (w/m/d) Energieversorger
You will serve as the primary point of contact for customer inquiries regarding energy supply, billing, and account management. Additionally, you will assist customers with portal navigation and provide guidance on modern energy solutions like e-mobility.
Customer Experience Manager
Manage user support requests across multiple channels while leveraging AI tools to automate workflows and improve resolution quality. Analyze user data and health metrics to provide clear, empathetic guidance while maintaining high standards for privacy and user satisfaction.
Sr. IT Support Analyst III (MORNINGS | FRI-MON)
Provide advanced technical support to radiologists and clinical users, diagnosing and resolving issues across devices, networks, clinical applications, and radiology systems. Manage incidents and service requests in ServiceNow, support clinical operations during downtime, document solutions, and collaborate with IT teams to improve service quality.
Payment Support Specialist (Senior/Middle+)
The specialist will handle the full cycle of user requests, serving as the primary point of contact for payment-related queries. They will collaborate with internal teams to troubleshoot issues, document feedback, and improve support processes.
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Incident Manager
The Incident and Change Manager acts as the single point of contact for customer escalations and leads major incidents through their lifecycle to ensure SLA compliance. They also collaborate with stakeholders to manage device change requests and implement solutions to improve customer experience.
Customer Service Representative (French & English)
The role involves managing high-volume customer inquiries via live chat and ticketing systems while providing accurate information and resolving complaints. You will also support other business units and ensure high standards of customer satisfaction through effective communication and documentation.
Remote Event Support Assistant
The role involves coordinating client-facing activities such as scheduling, communications, and event-related support. You will maintain accurate records and collaborate with internal teams to ensure a professional client experience.
Diagnostics Technical Support Representative (Remote)
The Diagnostics Technical Support Representative resolves complex technical issues for animal health diagnostic products across various support channels. They manage end-to-end case handling, document interactions in CRM systems, and collaborate with internal teams to ensure optimal product performance and customer satisfaction.
Collection Service Representative
The Collection Service Representative will engage with customers via telephone and email to resolve order issues, answer account questions, and manage payment status. They are responsible for meeting daily outbound call targets and maintaining high-quality service standards.
Remote Client Services Assistant
The role involves managing daily service requests, scheduling, and processing forms to ensure smooth operations. You will also handle client follow-ups and respond to inquiries to provide excellent support.
Customer Service Representative - Trilingual Market
Provide high-quality customer support in Spanish, Portuguese, and English across multiple channels. Handle customer queries, resolve complaints with empathy, and maintain accurate records of interactions.
Assistente de Contact Center Inbound Comercial | 2ªf a 6ªf | Remoto
Handle inbound calls from customers and potential clients in the insurance sector to present and identify suitable services. Manage customer inquiries while maintaining high standards of communication and service quality.
Senior Contact Center Agent (Automotive Topics)
The Senior Contact Center Agent will handle customer inquiries regarding automotive products and services via multiple channels. They are also responsible for resolving complaints, updating internal databases, and assisting in the training of new team members.
Senior Contact Center Agent (Automotive Topics)
The Senior Contact Center Agent will handle customer inquiries regarding automotive products, services, and technical issues across multiple channels. They are also responsible for resolving complaints, identifying customer needs, and assisting in the training of new team members.
Desktop Support Specialist
The Desktop Support Specialist will provide first-line technical support for artists and staff, ensuring hardware, software, and infrastructure run smoothly. Responsibilities include troubleshooting technical issues, managing user accounts, maintaining network security, and supporting specialized animation software pipelines.
JA
Senior Advisory Technical Support Rep
The role involves providing senior-level technical support and managing implementation processes for clients. You will act as an individual contributor to ensure high-quality service delivery and technical resolution.
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Customer Support Representative 57 applicants
Provide customer support via chat, email, and video calls while troubleshooting technical issues with automation tools. Escalate complex problems to internal teams and contribute feedback to improve product and support processes.
Global Support L2
Troubleshoot platform issues, diagnose performance bottlenecks, and provide technical solutions to international customers. Use diagnostic tools to identify root causes, document resolutions, and collaborate with engineering, product, and cross-functional teams to improve the platform.
Customer Support - Voice 16 applicants
The role involves managing inbound customer inquiries via email and phone, booking appointments, and maintaining accurate records of interactions. Additionally, the candidate will assist with social media content creation and online presence management during quieter periods.
Tier I Customer Support Representatives (REMOTE) 12 applicants
Respond to customer support requests across phone, email, chat, and ticketing systems; troubleshoot and resolve technical issues, document interactions, and escalate complex cases when needed. Follow up to confirm customer satisfaction, identify recurring issues, maintain product knowledge, contribute to support documentation, and meet performance targets.
Tier II Technical Support Specialist (REMOTE)
Resolve escalated technical issues through advanced troubleshooting across hardware, software, networks, and systems, documenting customer interactions and escalating critical cases when needed. Collaborate with IT teams, maintain technical documentation, mentor Tier I staff, support system updates, and provide remote and scheduled on-call assistance.
Customer Care Representative 16 applicants
Represent moving companies in customer communications related to claims, providing phone and email support and resolving disputes. Handle escalated customer situations professionally while collaborating with the team in a virtual office environment.
Operations & Client Services Coordinator 20 applicants
The role involves supporting daily business operations, managing client communications, and providing administrative assistance to the executive team. Responsibilities include handling billing, maintaining operational records, managing calendars, and troubleshooting basic technology issues.
Payment Support Specialist
The Payment Support Specialist will manage the full cycle of user requests, acting as the primary point of contact for payment-related queries. They will collaborate with product and tech teams to troubleshoot issues, document feedback, and improve overall service processes.
OWA Member Support Specialist 25 applicants
The specialist will manage operational tasks, digital platforms, and member communications to support the Open Wing Alliance. They will also lead project management initiatives, including mentorship programs and training academies, while ensuring data integrity and process efficiency.
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Customer Support Executive (Leegality)
Provide high-quality support to enterprise customers by configuring and managing their use of Leegality products. Actively monitor and categorize support tickets while coordinating with internal teams to ensure timely resolutions.
Community Support Manager
Provide timely and empathetic support to members via email while troubleshooting product issues and resolving inquiries. Collaborate with the global support team and cross-functional partners to improve member experience and support workflows.
Head of Support
The Head of Support is responsible for the operational management of the customer support team in an e-commerce environment. Key tasks include coordinating staff, optimizing support processes, and handling complex customer inquiries and warranty claims.
Dutch Customer Service at bol.com
You will identify and resolve customer needs regarding products, deliveries, returns, and refunds across multiple channels. Additionally, you will assist with order inquiries and click-and-collect services to ensure high-quality support.
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What skills do remote support jobs in Portugal ask for?
We reviewed 21 job postings for remote support specialists in Portugal and found these are the skills employers ask for most often:
| Skill | Share of job posts |
|---|---|
| Communication | 71% |
| Customer service | 67% |
| English | 43% |
| Problem Solving | 38% |
| Problem-solving | 29% |
| Data entry | 29% |
| Troubleshooting | 29% |
| CRM Systems | 29% |
| Communication skills | 24% |
| Technical Support | 24% |
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