Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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![Coupang is hiring for remote [遠端] Customer Service Specialist 客服專員(三線客服)](/assets/725bf132-7d68-437f-a295-be6dba484106.png){kind=small}
The specialist will handle escalated customer complaints through outbound calls and collaborate with cross-functional teams to optimize internal systems and SOPs. They are also responsible for providing feedback to frontline staff to improve overall service quality and operational efficiency.
The Senior Manager will oversee daily customer service operations, including order management and coordination with 3PL providers. They will lead process improvements, manage key performance indicators, and collaborate with sales and marketing departments to resolve operational challenges.
The Director leads the Project Management function across Professional Services and Onboarding to reduce days to go-live across the product portfolio. They are responsible for setting delivery standards, managing a team of 8-10 project managers, and ensuring portfolio health through data-driven reporting.
You will own customer support for the APAC region, managing technical troubleshooting and pre-purchase inquiries while improving support processes and tooling. Additionally, you will build and maintain AI agents to handle repetitive tasks and act as a senior point of reference for the support team.
Act as the primary contact for resolving sensitive and escalated customer and partner issues while building strategic internal relationships. Lead process improvement efforts and manage outsource vendor relationships to prevent recurring issues.
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Lead and maintain an effective training and development program while collaborating with teams to analyze yield performance. Provide data-driven guidance to influence corrective action strategies and drive sustainable yield improvements.
Lead and maintain an effective training and development program while collaborating with teams to analyze yield performance. Provide data-driven guidance to influence corrective action strategies and drive sustainable yield improvements.
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