Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Provide empathetic crisis support and de-escalation to users via a text-based service while multitasking across multiple conversations. Collaborate with the Texting Supervision team to manage emergencies and ensure adherence to clinical policies.
Provide empathetic crisis support and de-escalation to users via a text-based service. Collaborate with the supervision team to manage emergencies and ensure adherence to clinical policies.
The crisis support worker provides empathetic, text-based support and de-escalation to individuals in crisis. They collaborate with supervisors to manage emergencies and ensure adherence to clinical policies while multitasking across several active conversations.
The Client Service Manager oversees day-to-day client operations, focusing on revenue growth, margin delivery, and client retention. They are responsible for developing strategic plans, analyzing business results, and managing communication between the client and the field execution team.
The Client Service Manager oversees day-to-day operations, client relationships, and revenue growth strategies. They are responsible for analyzing business results, managing program communications, and ensuring high-quality execution of retail initiatives.
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The Customer Support Specialist will provide technical support for telecommunications solutions and manage client inquiries via phone, email, and chat. They are responsible for troubleshooting platform issues, documenting tickets, and collaborating with internal teams to ensure high-quality service delivery.
Engage with staff and service users to gather stories and content for social media platforms. Support the design of content using brand templates and maintain regular communication with supervisors to evaluate progress.
The adjuster is responsible for managing vehicle service contract claims from intake through resolution, including validating documentation and evaluating repair estimates. They serve as the primary point of contact for repair facilities and customers to ensure accurate and timely claim processing.
Diagnose and resolve complex technical issues for enterprise customers using the company's cloud-based Transportation Management Software. Collaborate with Product, Engineering, and Hosting teams to escalate issues, document solutions, and ensure a high-quality customer experience.
The analyst provides operational support, maintenance, and troubleshooting for enterprise content management and information governance applications. They also assist with data migration, validation, and documentation to support system upgrades and information lifecycle management.
You will build and manage the company's support function from the ground up, including ticket classification, triage processes, and help center development. Additionally, you will analyze alert quality and provide monthly reporting to the product team to drive improvements.
Support customers by gathering information, diagnosing problems, and analyzing needs to provide timely resolutions. Maintain accurate records in the ticketing system and collaborate with team members to share knowledge on complex issues.
The Founding Support Analyst will serve as the primary point of contact for government customers, managing support cases and troubleshooting product issues. They will also build foundational support documentation, establish scalable workflows, and partner with Engineering to improve the product.
The associate will serve as the primary point of contact for North American clients, resolving inquiries regarding storage, information management, and logistics. They are responsible for documenting interactions in the CRM and proactively identifying client needs to provide effective solutions.
The Technical Service Representative provides efficient technical assistance for packaging equipment and facilitates performance improvements for customers. Responsibilities include servicing equipment, conducting audits, managing installations, and training customers on proper operation and maintenance.
You will provide exceptional technical support to global clients by resolving product queries and troubleshooting email delivery issues. Additionally, you will collaborate with cross-functional teams to drive process improvements and ensure high levels of client satisfaction.
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You will meet with clients virtually to explain protection and benefit options while providing ongoing support. Additionally, you will participate in professional development and eventually mentor newer team members as you progress into leadership.
The Senior Pega SME will manage Pega production support, including system health monitoring, performance optimization, and root cause analysis. They are responsible for configuring Pega nodes, managing application lifecycles, and overseeing rule deployments using CI/CD pipelines.
The representative will connect with union members to explain supplemental benefit programs and assist with the enrollment process. They are responsible for managing scheduled virtual appointments, maintaining client records, and building ongoing professional relationships.
The associate will conduct virtual client appointments to review benefit options and assist with applications and enrollment. They are also responsible for maintaining accurate client records and building long-term professional relationships.
You will provide high-quality support to guests while identifying opportunities to enhance their experience through personalized service and upselling. Additionally, you will manage guest interactions in the CRM and collaborate with the team to achieve service goals.
Provide high-quality support to guests while identifying opportunities for upselling additional products. Maintain accurate records of interactions in the CRM and build strong, loyal relationships with repeat guests.
You will connect with clients to understand their needs, provide information about benefit options, and assist them throughout the coverage process. Additionally, you will maintain organized client records and work with the team to achieve individual and collective goals.
The Service Representative supports account managers by training new dealers and financial directors on company products and tools. They also assist in implementing compliance documents and coordinating with IT to ensure seamless integration of insurance and software systems.
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The specialist reviews and evaluates delinquent or high-risk accounts to provide collections-related sales and service while advising customers on payment strategies. They also manage complex customer requests, execute loss mitigation processes, and maintain accurate documentation to safeguard the bank's interests.
The representative will handle inbound calls from members and providers regarding pharmacy benefits while maintaining accurate documentation in multiple systems. They are responsible for facilitating medication transitions, resolving shipment issues, and ensuring compliance with regulatory standards.
The Head of Customer Experience will define and execute the post-sale customer strategy, leading teams to improve retention and customer time-to-value. This role involves building a future-focused organization that leverages AI and automation to optimize the end-to-end customer journey.
The Customer Service Advocate serves as the first point of contact for clients, resolving inquiries across multiple platforms to ensure timely and effective solutions. They are responsible for navigating computer systems to address account issues while upholding compliance standards and protecting client relationships.
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