Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The Customer Support Specialist will serve as the primary point of contact for customers, troubleshooting issues and providing solutions for the AI-based Planning & Pricing SaaS platform. They will also collaborate with technical teams to resolve complex problems and maintain internal knowledge base documentation.
Provide technical and customer support while troubleshooting user issues and collaborating with engineering teams. Maintain and optimize user communication channels and the internal knowledge base.
The role involves leading a multidisciplinary client services team to drive partner growth, product adoption, and revenue performance. You will act as a strategic executive, managing high-value relationships and collaborating with product and engineering teams to optimize campaign strategies.
The Senior Manager will oversee daily customer service operations, including order management and coordination with 3PL providers. They will lead process improvements, manage key performance indicators, and collaborate with sales and marketing departments to resolve operational challenges.
Provide exceptional player support for a leading online game publisher via tickets and live chat in Simplified Chinese and English. Resolve gameplay and technical issues while ensuring a best-in-class customer experience for a global community.
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Own the end-to-end major incident lifecycle, acting as the Incident Commander to coordinate responses and drive resolution for critical production issues. Establish and mature the incident management practice, including severity frameworks, on-call programs, and reliability roadmaps.
The Engineering Manager will lead the China Routing and Data team, focusing on defining and driving long-term technical strategy and architecture for CS foundation systems. Responsibilities include leading technical initiatives, collaborating with cross-functional partners to deliver high-quality products, and nurturing a culture of technical quality and engineering excellence.
As a Client Support Specialist, you will engage with customers via inbound calls, providing guidance and processing transactions. You will also manage client cases, research issues, and collaborate with internal partners to resolve complex requests.
Engage with customers via inbound calls to respond to inquiries and provide product and service guidance. Collaborate with internal partners to resolve complex client requests and identify opportunities for enhancing client financial success.
The consultant will ensure the availability of tools and the quality of data. Responsibilities include user support, ticket management, flow analysis, delivery tracking, documentation, and continuous improvement.
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