Medical Scheduling Call Center Representative

APPLICANTS MUST LIVE IN NEW JERSEY, PENNSYLVANIA, DELAWARE, OR FLORIDA

The Central Scheduling Call Center Representative is responsible for efficiently scheduling patient appointments across multiple providers and locations within the medical practice. This role serves as the first point of contact for many patients and plays a critical role in creating a positive patient experience by coordinating schedules, verifying insurance, and ensuring accurate data entry.

Key Responsibilities:

• Answer inbound calls promptly and courteously, providing scheduling support to patients.
• Schedule, reschedule, and cancel appointments across various departments and specialties using electronic health record (EHR) and scheduling systems.
• Verify insurance eligibility and obtain necessary authorizations or referrals when required.
• Confirm appointments and provide pre-visit instructions to patients.
• Coordinate appointment times based on provider availability, patient needs, and clinic flow.
• Accurately enter and update patient demographic and insurance information.
• Maintain compliance with HIPAA and all applicable federal and state regulations.
• Collaborate with clinical staff to ensure seamless patient care and scheduling accuracy.
• Address patient inquiries and escalate issues as needed to the appropriate department.
• Perform daily appointment audits to ensure accuracy and resolve discrepancies.

Qualifications:

Education & Experience:

• High school diploma or equivalent required.
• 1–2 years of experience in medical scheduling or front office healthcare setting preferred.
• Familiarity with medical terminology, EHR systems (e.g., eClinicalWorks), and insurance verification processes is a plus.

Skills & Competencies:

• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Attention to detail and accuracy in data entry.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and scheduling software.