Lead and mentor a B2C customer support team to achieve operational goals and high customer satisfaction. Collaborate with cross-functional departments to improve user journeys and optimize support processes.
Remote Support Jobs (9,650)
Job category = Support
Provide high-quality technical support and guidance on digital fabrication workflows to dental laboratories and clinics internationally. Conduct training sessions and collaborate with internal teams to optimize service workflows and enhance user experience.
Act as the primary point of contact for customers to resolve service issues and manage work orders. Maintain accurate records and analyze customer information to identify trends and improve service quality.
Werkstudent (m/w/d) Customer Support, Marketing und E-Commerce
zeroLabs
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Internship
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3 Weeks Ago
zeroLabs
The role involves managing customer support inquiries and maintaining the Shopify store. Additionally, the student will handle social media community management, content creation across text, image, and video, and assist with marketing collaborations.
Lead and mentor a team of technical support specialists to resolve complex customer issues and high-impact technical challenges. Optimize support processes and collaborate with product and engineering teams to ensure a seamless customer journey.
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Customer Support Specialist (cryptowallet & card | night shifts)
Utorg
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Full Time
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3 Weeks Ago
Utorg
Handle L1/L2 support tasks via ticketing, analyzing root causes to provide effective solutions for customers and merchants. Collaborate with other departments and maintain the internal knowledge base to ensure product success.
Praktikum / Werkstudent Customer Experience (w/m/d)
PwC Germany
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Full Time
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3 Weeks Ago
PwC Germany
Support the Customer Experience team by analyzing client feedback and developing the client listening platform. Create professional presentations and communication materials for internal and external use.
Customer Support Agent
Booth and Partners Pte Ltd
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Full Time
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3 Weeks Ago
Booth and Partners Pte Ltd
Serve as the first point of contact for customers, resolving Tier 0-1 inquiries using a knowledge base and macros. Manage the Zendesk ticket queue and escalate complex issues to the Customer Support Lead.
Lead and grow a multinational customer support team to deliver exceptional 24/7 user experiences in a B2B SaaS environment. Develop long-term vision, manage critical KPIs like CSAT and FRT, and optimize the support tech stack and AI automation.
The role focuses on supporting marketing strategy and operations across the EMEA region, specifically within the Software Business Unit. Key duties include managing the marketing action plan, coordinating product launches, and creating communication materials like newsletters.
QuickBooks Migration Support Specialist (Japanese Bilingual)
Cinter Technology Services
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Part Time
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3 Weeks Ago
Cinter Technology Services
The specialist will manage the preparation, validation, and migration of accounting data from QuickBooks Enterprise to Microsoft Dynamics 365 Business Central. This includes organizing master data, mapping the Chart of Accounts, and participating in migration testing and Go-Live activities.
Provide front-line customer support by processing insurance regulatory compliance tasks and managing client communications via phone and email. Responsibilities include preparing surplus lines tax reports, coordinating with state regulators, and mentoring team members on operational workflows.
The role involves providing front-line customer support by processing insurance regulatory compliance tasks and managing surplus lines tax reports. Additionally, the specialist will coordinate with state regulators and mentor team members on operational workflows.
Provide front-line customer support by processing insurance regulatory compliance tasks and managing client communications via phone and email. Responsibilities include preparing surplus lines tax reports, coordinating with state regulators, and mentoring team members on workflows.
Provide front-line customer support by processing insurance regulatory compliance tasks and managing client communications via phone and email. Responsibilities include preparing surplus lines tax reports, coordinating with state regulators, and mentoring team members on workflows.
Provide high-quality IT support for end-users across all locations, focusing on incident management and request fulfillment. Maintain hardware, software, and network infrastructure while managing user accounts and system documentation.
Senior Customer Experience Specialist
GCI Communication Corp
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Full Time
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3 Weeks Ago
GCI Communication Corp
Own and improve assigned stages of the customer journey to ensure a high-quality, consistent experience across all touchpoints. Lead cross-functional initiatives to resolve friction points and monitor journey-level KPIs to drive customer satisfaction and loyalty.
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Customer Support / Content Moderation (Content Processing Specialist)
BrickBrands
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Full Time
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3 Weeks Ago
BrickBrands
Protect brands by moderating reviews and comments across social media platforms to remove harmful content and negative sentiment. Engage with customers via various channels to provide helpful responses while maintaining the brand's voice and reputation.
Education Documentation & Systems Support Volunteer
LOVE JUSTICE INTERNATIONAL
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Full Time
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3 Weeks Ago
LOVE JUSTICE INTERNATIONAL
The volunteer will review and organize educational documentation, guides, and shared resources to support teacher training and school operations. They will collaborate with school leadership to refine internal processes and document effective practices for long-term sustainability.
The role focuses on enhancing the quality and efficiency of the M&A practice through knowledge management and the implementation of AI tools. The PSL will develop standard form agreements, lead AI strategy, and support attorney training and professional development.
Technical Support Analyst - Integrations, Tier 2
First Advantage Global operating Centre
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Full Time
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3 Weeks Ago
First Advantage Global operating Centre
Act as a technical liaison between clients and internal departments to resolve complex integration issues and prevent background screening problems. Responsibilities include troubleshooting bugs, managing JIRA cases, and collaborating with engineering teams to resolve high-level technical incidents.
Manage the end-to-end onboarding process for new franchise owners from agreement signing through grand opening. Coordinate with cross-functional departments to ensure operational readiness and build scalable onboarding systems.
Client Services Executive
Navitus Health Solutions, LLC
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Full Time
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3 Weeks Ago
Navitus Health Solutions, LLC
The Client Services Executive is responsible for co-developing long-term account strategies and managing complex Pharmacy Benefit Management clients to ensure retention and satisfaction. This includes identifying expansion opportunities, delivering data-driven presentations, and resolving escalated client issues.
The Patient Support Specialist handles inbound and outbound calls to conduct patient intakes, educate potential members on services, and schedule appointments. They are responsible for documenting all interactions in the EHR system while meeting performance goals.
The specialist manages the post-sale onboarding experience to optimize client retention and service adoption. Key tasks include consulting, building apps, providing creative direction, and ensuring quality assurance for client apps.
Provide expert L2 technical and biochemical support for diagnostic hardware systems to maximize uptime and customer satisfaction. Lead proactive initiatives to improve service efficiency and deliver technical training across Europe.
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Guide new members through the onboarding process and provide ongoing support for bookkeeping, payroll, and tax inquiries via video calls. Act as a trusted advisor to help self-employed individuals understand their finances and navigate the accounting platform.
Handle inbound calls to provide accurate information regarding insurance and financial products while resolving customer issues. Document all interactions and process account updates in compliance with regulatory requirements and service level agreements.
Bilingual French Customer Service Representative
Great American Insurance Group
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Full Time
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3 Weeks Ago
Great American Insurance Group
The role involves handling inbound and outbound calls, emails, and document processing to resolve customer inquiries. Responsibilities include updating customer records and coordinating with internal teams to ensure policy adherence and customer satisfaction.
Provide technical support to customers via phone and email to resolve software issues and guide them on best practices. Collaborate with internal development teams to document feature requests and test new software updates.
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