This role involves responding to inbound customer inquiries via phone and email, managing escalations from frontline vendor support, and serving as a subject matter expert for products and procedures. Responsibilities also include contributing to support documentation and identifying process improvement opportunities based on customer feedback.
Remote Knowledge Management Jobs (26)
Tags = knowledge-management
The Full Stack AI Engineer will design, build, and deploy AI/ML solutions to enhance identity experiences across platforms. Responsibilities include developing NLP models, implementing AI-powered virtual agents, and automating resolution workflows.
Business Analyst, Operations Performance 31 APPLICANTS
Spring Health
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Full Time
·
18 Weeks Ago
Spring Health
This role will develop and maintain scalable quality monitoring frameworks for Provider Operations, including sampling strategies and calibration processes to ensure consistency. The analyst will translate quality data into actionable insights, identify root causes, and partner with leaders to design and evaluate quality improvement initiatives.
The consultant will leverage technical best practices to deliver out-of-the-box and custom solutions on the ServiceNow platform, focusing on enhancing employee and customer workflows to improve efficiency and drive digital transformation. Responsibilities include developing technical solutions, implementing them, performing integration and functional testing, and instructing/directing the work of others on the development team.
The Delivery Excellence Manager will lead and orchestrate successful customer implementations and long-term engagements, ensuring efficient technical deployment and delivering proactive strategic guidance against joint success plans. This involves serving as the primary lead on new deployments, owning end-to-end delivery from kickoff to renewal, and developing tailored project plans.
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The manager will partner with executives and end users to identify high-impact use cases, translating business needs into measurable outcomes and advising on AI roadmaps. They will also lead discovery workshops, scope pilots, and design/build AI agents for customers, driving platform adoption.
The AI Outcomes Manager will partner with executives and end users to identify high-impact use cases, translating business needs into measurable outcomes and advising on AI roadmaps. They will also be responsible for designing and building AI agents with customers, driving platform adoption and identifying expansion opportunities.
The manager will partner with executives and end users to identify high-impact use cases, translating business needs into measurable outcomes and advising customers on their AI roadmap using Glean's platform. They will also be responsible for designing and building AI agents, driving adoption, and proactively identifying expansion opportunities across the organization.
The Delivery Excellence Manager will lead and orchestrate successful customer implementations and long-term engagements, focusing on efficient technical deployment and proactive strategic guidance. This involves owning the end-to-end delivery from kickoff to renewal, creating success plans, and managing overall program execution.
The Field Service Engineer will manage all assigned AGFA imaging equipment, including timely troubleshooting, repair, and preventative maintenance across the territory. A key function involves driving customer satisfaction by maintaining Agfa DR support and x-ray room imaging services, while also suggesting process improvements.
The AI Architect I is responsible for assessing and designing complex solutions to meet client technology and business needs, managing project teams that consult with clients to analyze technical requirements. Responsibilities include leading requirement identification, developing project work plans, designing and implementing solutions, testing technologies, and training internal staff.
The Director will lead, develop, and support the use of technology and tools to maximize the impact of global legal training and technical assistance programming, focusing on issues facing unaccompanied and separated children in the U.S. This includes designing and executing training, preparing legal guidance, and overseeing the provision of expert legal technical assistance to staff and partners.
The Customer Support Engineer is responsible for ensuring high support service quality and maintaining excellent customer relationships. They will manage spare parts and lead improvement projects to achieve company objectives.
The Mechanical Technical Manager will leverage their technical knowledge to produce mechanical standards for Expert Teams and the Knowledge Den. Key duties include creating and updating technical content, company specifications, standard details, and firmwide calculation spreadsheets.
As a Mechanical Technical Manager, you will be responsible for updating mechanical content for the Knowledge Den and Syska’s technical standards and specifications. You will also create technical content, update specifications, and mentor junior engineers.
The AI Outcomes Manager will engage with executive sponsors to provide strategic reviews and consult customers on their AI roadmap. They will conduct use case discovery workshops and collaborate with internal teams to shape Glean’s product roadmap.
Senior React Native Software Engineer 43 APPLICANTS
Digital Zone
·
Full Time
·
21 Weeks Ago
Digital Zone
Design and implement high-quality mobile applications while ensuring performance and reliability. Collaborate with cross-functional teams and contribute to architectural decisions.
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The Nuvolo Developer will design, develop, and maintain integrations between ServiceNow/Nuvolo and external systems, while also configuring ServiceNow features and enhancing workflows. The role involves working closely with stakeholders to understand requirements and deliver reliable solutions.
This role involves delivering training content to field operators across assigned markets to ensure quality production readiness, while also creating and maintaining up-to-date training materials with market-specific examples. The Lead will manage end-to-end policy change dissemination and accurately track all training details efficiently.
The Technical Control Engineer manages and resolves complex technical support requests, ensuring the reliability of automated systems. They act as a technical lead during incidents and collaborate with cross-functional teams to restore service efficiently.
Interns will assist in various projects related to ICT operations, including network monitoring, cloud platform configuration, and cybersecurity initiatives. They will work under the supervision of the Digital Bureau Solution management team.
The Director of Marketing will design and execute multi-channel demand generation strategies while establishing the company's market position. This role involves crafting narratives, building marketing foundations, and creating scalable programs to drive measurable business results.
Lead and orchestrate complex bids while managing the end-to-end bid management process. Collaborate with various teams to shape winning strategies and ensure compliance throughout the proposal lifecycle.
The AI Outcomes Manager will engage with executive sponsors to provide strategic reviews and consult customers on their AI roadmap. They will conduct use case discovery workshops and collaborate with internal teams to shape Glean’s product roadmap based on user feedback.
Define and execute the global strategy for process excellence, training, and knowledge management. Drive enterprise-wide process improvements and ensure operational readiness for Affirm’s international operations.
The EU Integration Lead - AI will map existing NTT Data and NTT Research European engagements and document current partnerships to create a centralized repository of EU activities. They will also develop and maintain an EU content tracking system and manage supplier certification databases.
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