Customer Success Manager

Customer Support Program Manager

The Customer Support Program Manager will design and lead the support infrastructure, including ticketing systems and escalation protocols, to ensure clinicians can effectively use ambient AI scribing technology. This role involves managing support operations, coaching a team of specialists, and collaborating with cross-functional teams to scale support for a rapidly growing user base.

Engineering Lead - Accountancy

The Engineering Lead will manage an autonomous team to deliver modern full-stack web applications while overseeing agile processes and technical strategy. This role balances hands-on technical contributions with people management, including coaching, performance reviews, and career development.

Legal Counsel (f/m/d)

The Legal Counsel will draft, review, and negotiate international commercial agreements while providing practical legal advice on US commercial law and data privacy. They will also support the development of efficient legal processes by leveraging AI, LegalTech, and automation tools.

Senior Chemical Engineer

The Senior Chemical Engineer leads the formulation and innovation of shoe-making polymers while managing factory chemical processes and bonding quality. They are responsible for driving VOC reduction programs, overseeing RSL compliance, and supporting manufacturing teams to ensure high-quality production standards.

Specialist, People & Values Operations

The role involves managing people operations, HRIS systems, and process governance to ensure operational excellence and a seamless employee experience. Additionally, the specialist will lead the strategy and contract management for the contingent workforce while collaborating with internal stakeholders.

Education Quality & MEAL Advisor

The role provides technical leadership for quality assurance, monitoring and evaluation systems, and data use within the education sector. It involves managing digital education platforms, building evidence for program improvement, and strengthening staff capacity in data interpretation.

ServiceNow Supervisor

Lead a team in the strategy, development, and operational support of the ServiceNow platform across various enterprise modules. Oversee platform governance, incident management, and continuous improvement initiatives to ensure ITIL-aligned service delivery.

Call Quality Analyst

The Call Quality Analyst evaluates call center performance by monitoring interactions and using analytical platforms to identify quality and efficiency improvements. They collaborate with management to develop employee scorecards, maintain reporting databases, and provide actionable insights to enhance the customer experience.

Executive Director, Capture & Business Develo

The incumbent is responsible for identifying, shaping, and capturing new business opportunities within the U.S. Government sector to drive revenue growth. They will lead the full pre-award lifecycle, including proposal development, stakeholder engagement, and the negotiation of teaming agreements.

Business Analyst

Provide Tier 1/2 help desk support for the EPA Next Generation Grant System while managing tickets and user requests. Coordinate with technical teams to troubleshoot issues, document business processes, and support requirements development.

West Coast PCB Senior Field Supervisor

Provides supervisory direction for pre- and post-sales service delivery while managing customer retention and contact strategies. Acts as a liaison between customers and internal departments to resolve production, delivery, and billing inquiries.

Software Asset Management Analyst #1853749

The Software Asset Management Analyst will process enterprise software requests, validate requirements, and ensure compliance with licensing and governance standards. They will coordinate with stakeholders, manage vendor quotes, and maintain accurate entitlement documentation within a Federal IT environment.

Knowledge Management & Training Lead

The Knowledge & Enablement Lead will define the architecture and governance for risk-operations documentation and training across internal and BPO teams. They will manage a team of content writers and design scalable systems to ensure operational knowledge is accurate, accessible, and compliant.

Customer Care Advocate - 3rd Shift

The Customer Care Advocate serves as the primary point of contact for customer inquiries across multiple digital channels, resolving issues with empathy and sound judgment. This role involves leveraging AI-enabled tools and data insights to manage complex situations while ensuring operational excellence and continuous improvement.

Customer Care Advocate - 3rd Shift

The Customer Care Advocate acts as the primary point of contact for customers, resolving inquiries across multiple digital channels including voice, chat, and email. This role involves leveraging AI-enabled tools and data insights to manage complex situations while ensuring high-quality customer experiences and operational compliance.

Customer Care Advocate - 3rd Shift

The Customer Care Advocate serves as the primary point of contact for customer inquiries across multiple digital channels, resolving issues with empathy and sound judgment. This role leverages AI-enabled tools and data insights to manage complex situations while ensuring operational excellence and compliance.

Automation & AI Engineer

The Automation & AI Engineer will design and implement intelligent automation solutions across IT operations, service management, and observability platforms. They will partner with cross-functional teams to build AI-assisted workflows, integrate enterprise systems, and drive the organization's ITSM transformation.

Legal Consultant - Financial Services (Technology)

The Legal Consultant will review, interpret, and negotiate technology-related agreements while advising internal business partners on regulatory and policy requirements. They will also serve as a trusted advisor, providing subject matter expertise and managing end-to-end negotiations to minimize business risk.

CRM Support Specialist

The CRM Support Specialist will manage the Salesforce case queue, triaging and resolving end-user support requests while maintaining SLA compliance. They will also perform administrative tasks, document troubleshooting steps, and create knowledge base articles to support self-service.

Finance Operations Associate, Digital

The associate will support financial operations by managing budgeting, forecasting, and month-end close processes for Digital Operations. They will also provide actionable financial insights, drive process improvements, and mentor Finance Operations Analysts to ensure operational excellence.

Senior GRC Technology Architect - Archer Development

Responsible for the design, development, and administration of the Archer GRC platform and related technologies. Collaborates with stakeholders to define business processes and implement scalable, secure GRC technology solutions.

Senior Salesforce Developer Architect

The Senior Salesforce Developer Architect will design, develop, and integrate mission-critical Salesforce solutions while providing technical leadership across the software development lifecycle. This role involves collaborating with stakeholders to deliver scalable, secure, and maintainable applications while mentoring development teams.

National Consultant on Gender-Responsive Municipal Energy and Climate Planning, NOC, Sarajevo, BiH

The consultant will lead the design and delivery of municipal engagement activities to support women's participation in energy and climate planning. They will also provide technical expertise to gender-responsive capacity development programs and stakeholder dialogues.

Consultant Logistics

The Support Specialist will provide business and technical support for the Logistics Execution Support System (LESS) to staff across various WFP offices. Responsibilities include monitoring support requests, delivering training, managing master data, and performing data analysis to ensure efficient supply chain operations.

Applied AI Engineer

The Applied AI Engineer will design, build, and deploy AI-powered applications to solve business challenges and improve operational efficiency. They will collaborate with cross-functional teams to integrate AI solutions with enterprise data and systems while ensuring performance, scalability, and security.

Delivery Lead

The Delivery Lead manages day-to-day activities for multiple customer engagements, ensuring contract compliance and project success. They are responsible for building strong relationships with consultants and stakeholders while managing risks, budgets, and project documentation.

Senior Support Specialist, Ads

Manage advertiser support cases from intake to resolution, including complex escalations related to ads policies and product behavior. Partner with cross-functional teams to improve systems, reduce friction, and scale support operations using AI-assisted workflows.

People Experience Rep I (PRN)

The People Experience Representative responds to HR inquiries from teammates and leaders while providing guidance on policies, processes, and systems. They are responsible for documenting cases, resolving routine issues, and escalating complex matters to ensure a positive customer experience.

Senior Manager of Customer Support

The Senior Manager of Customer Support will lead and scale a high-performing support organization, overseeing operations such as chat, ticketing, and knowledge management. They will drive operational excellence by implementing AI and automation tools while ensuring the team meets established service level agreements.