Lead the customer engagement strategy and a team of Business Development Managers to drive satisfaction and retention among credit union clients. Manage strategic relationships, oversee sales forecasting, and align external messaging with business objectives.
Remote Support Jobs (9,656)
Job category = Support
Handle inbound and outbound customer calls regarding credit and debit card accounts, including inquiries and account maintenance. Resolve customer concerns and document all actions taken while adhering to security and compliance policies.
Provide senior-level technical assistance for enterprise hardware and software, including configuration and advanced troubleshooting. Manage support requests across voice, email, chat, and social channels while collaborating with engineering teams on high-priority incidents.
Spanish Bilingual Remote Customer Service Representative
VIMO INC
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Full Time
·
3 Weeks Ago
VIMO INC
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, process application data entry, and respond to online chat inquiries.
Technical Support Representative, Tier 1 (Remote)
Turnitin, LLC
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Full Time
·
3 Weeks Ago
Turnitin, LLC
Provide technical and non-technical support to clients via email, phone, and live chat to ensure optimal system performance. Collaborate with Engineering and Product Management on product issues and maintain technical documentation.
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Technical Support Representative, Tier 1 (Remote)
Turnitin, LLC
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Full Time
·
3 Weeks Ago
Turnitin, LLC
Provide technical and non-technical support to clients via email, phone, and live chat to ensure optimal system performance. Collaborate with Engineering and Product Management on product issues and maintain technical documentation.
Provide exceptional sales and billing support to Japanese customers via chat, email, and phone. Collaborate with internal teams to improve processes and funnel customer feedback to drive organizational improvements.
Spanish Bilingual Remote Customer Service Representative
VIMO INC
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Full Time
·
3 Weeks Ago
VIMO INC
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and resolve inquiries via online chat while adhering to regulated guidelines.
The Benefits Administrator is responsible for scheduling appointments and following up with Union members regarding their benefits. The role involves providing high-quality service and information to various Union members.
Spanish Bilingual Remote Customer Service Representative
VIMO INC
·
Full Time
·
3 Weeks Ago
VIMO INC
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and resolve inquiries via online chat while adhering to regulated guidelines.
Spanish Bilingual Remote Customer Service Representative
VIMO INC
·
Full Time
·
3 Weeks Ago
VIMO INC
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and resolve inquiries via online chat while adhering to regulated guidelines.
Spanish Bilingual Remote Customer Service Representative
VIMO INC
·
Full Time
·
3 Weeks Ago
VIMO INC
Handle inbound and outbound calls to provide customer service and technical support for health insurance enrollment. Manage customer accounts, process application data entry, and handle online chat inquiries.
Assist union members in receiving their specific benefits. Coordinate with various unions across California to provide member support.
Lead client-facing teams to drive satisfaction, retention, and growth while overseeing the integration of Creative and Logistics functions. Develop scalable protocols to increase client lifetime value and lead the agency's expansion into diverse retail media networks beyond Amazon.
Senior Consultant, CX Research & Survey Methodology
Technical Assent
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Full Time
·
3 Weeks Ago
Technical Assent
Lead customer and employee experience research projects for federal clients by designing research plans and survey instruments. Translate complex data into actionable insights and recommendations to help government leaders improve services and mission outcomes.
(Mandarin & English) Bilingual Customer Support Specialist / Lead
Line One Contact Centres
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Full Time
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3 Weeks Ago
Line One Contact Centres
Provide Tier 1 bilingual customer support via phone, email, and chat in Mandarin and English. Handle call de-escalation, translation tasks, and document interactions according to established workflows.
The specialist provides technical support for business systems, tools, databases, and platforms. They utilize these systems to perform essential data tracking and reporting tasks.
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Provide functional workflow support for Epic EMR and general desktop support to medical staff. Act as a mentor to junior staff and handle complex Level II internal escalations.
Act as the primary advocate for the seller community by resolving issues related to payments, payouts, and shipping logistics. Collaborate with Trust & Safety and Product teams to troubleshoot complex escalations and identify opportunities to improve the seller experience.
Travel Service & Support Consultant
Hopesglobalgetaways
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Full Time
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3 Weeks Ago
Hopesglobalgetaways
Assist travelers with destination research, vacation planning, and the coordination of reservations and itineraries. Provide ongoing support through booking revisions and travel updates to ensure a seamless customer experience.
Serve as a professional voice for clients by managing a high volume of incoming calls in a fast-paced environment. Ensure high service quality and meet performance metrics while providing an exceptional caller experience.
Handle a high volume of incoming calls to provide professional support for various clients, including medical offices and apartment complexes. Ensure an exceptional caller experience while meeting performance expectations in a 24/7/365 environment.
Respond to family support inquiries via phone, email, and chat while troubleshooting issues with empathy. Collaborate with team leads to improve product processes and maintain customer satisfaction goals.
Deliver high-quality IT technical professional services including consulting, troubleshooting, and support for various network technologies. Manage customer tickets, resolve network issues, and maintain detailed documentation for customer environments.
Call Center Agent-Travel Benefits
Conduent Business Services, LLC
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Full Time
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3 Weeks Ago
Conduent Business Services, LLC
Manage inbound calls and emails to assist travelers using multiple systems and tools. Ensure service quality standards are met by resolving complex problems and maintaining SLA targets.
Lead and scale a high-performing technical support organization by overseeing managers and senior contributors to deliver exceptional customer outcomes. Partner with Engineering and Product teams to improve platform supportability and manage critical technical escalations.
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Client Services Project Lawyer
Paradigm Information Services, Inc.
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Full Time
·
3 Weeks Ago
Paradigm Information Services, Inc.
The role involves supporting document and contract review, claim analysis, and responding to complex client inquiries. Responsibilities include monitoring case health, updating procedures, and collaborating with project managers to resolve issues.
Act as the first point of contact for patients and providers by handling high-volume inbound calls and general inquiries. Collaborate with internal clinical and non-clinical teams to ensure seamless care delivery and first-call resolutions.
Manage the end-to-end onboarding experience and the START Class program to ensure a seamless transition for new hires. Administer learning technologies and coordinate enterprise-wide training and compliance programs.
Triage and resolve a high volume of internal IT tickets while providing empathetic customer service. Manage employee lifecycle access and troubleshoot hardware and software issues for a remote workforce.
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