Lead a global customer support team to drive platform adoption and resolve systemic product issues using AI-driven workflows. Partner with Product and Engineering teams to translate support signals into product improvements and retention strategies.
Remote Support Jobs (9,656)
Job category = Support
Guide new students through their language training process and provide effective solutions to their inquiries. Proactively motivate learners via various communication channels to maximize their use of available resources.
Application & Process Support Specialist
JRK RESIDENTIAL GROUP INC
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Full Time
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3 Weeks Ago
JRK RESIDENTIAL GROUP INC
Manage and resolve support tickets for Entrata and other platforms while troubleshooting lease workflows and resident ledger issues. Lead virtual and on-site training sessions and create user-friendly documentation to improve system adoption and efficiency.
Application & Process Support Specialist (48390)
Two Coast Living
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Full Time
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3 Weeks Ago
Two Coast Living
Manage and resolve support tickets for Entrata and other platforms while troubleshooting lease workflows and resident ledger issues. Lead virtual training sessions and create user-friendly documentation to improve system adoption and operational efficiency.
Manage and resolve support tickets related to Human Resource Management and Payroll ERP modules for customers across North America. Collaborate with internal technical teams to troubleshoot application, data, and architecture issues while providing proactive customer updates.
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Technical Support Specialist – E-Mobility / Technischer Customer Service Manager (m/w/d)
elexon GmbH
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Full Time
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3 Weeks Ago
elexon GmbH
The Technical Support Specialist will be responsible for solving technical tickets independently and supporting project leaders in preparing system startups. They will also manage customer data in the CRM system and contribute to the internal knowledge base.
Provide professional support to players by resolving complex payment and account issues on a global platform. Coordinate with Product and Engineering teams to identify root causes and improve platform stability.
Provide high-level administrative and operational support to the owner of a structural engineering, construction, and real estate portfolio. Manage executive communications, coordinate property maintenance, and develop scalable business processes and SOPs.
Provide high-quality inbound customer service for commercial businesses and medical offices across Canada and the United States. Handle a variety of calls without performing any outgoing sales activities.
Remote Travel Support Representative – Hotel Reservations
Destination Careers
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Full Time
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3 Weeks Ago
Destination Careers
Assist clients with hotel booking options, pricing, and availability. Manage reservation changes and maintain organized client records.
Virtual Customer Service Representative – Hotel Booking
Destination Careers
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Full Time
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3 Weeks Ago
Destination Careers
Assist customers with hotel selections and provide comprehensive booking support. Maintain accurate documentation while collaborating with a remote team to plan travel accommodations.
Remote Travel Customer Support Representative
Destination Careers
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Full Time
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3 Weeks Ago
Destination Careers
Plan and book cruise experiences for clients, including accommodations, excursions, and transportation. Handle customer inquiries, process payments, and maintain relationships with cruise lines and suppliers.
The role is responsible for daily business operations, including analyzing requirements, resolving exceptions, and responding to tickets. It also involves producing reports and participating in various projects to support operational efficiency.
Monitor and evaluate premium support interactions in English and German to ensure luxury hospitality standards and financial prudence. Provide data-driven insights and coaching to enhance service delivery and operational effectiveness for high-net-worth clients.
Serve as the first point of contact for clients by responding to inquiries and triaging tickets to higher technical tiers. Maintain accurate documentation of interactions and undergo internal training to advance into higher technical roles.
Bilingual Customer Service Representative
4Refuel Canada LP
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Full Time
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3 Weeks Ago
4Refuel Canada LP
Coordinate safe and cost-effective fuel deliveries by managing dispatch, routing, and communication between clients and operators. Maintain high service quality through proactive problem solving and administrative support for sales and operations teams.
Manage and govern leave policy compliance by identifying and resolving violations. Coordinate with employees, managers, and HR to ensure adherence to organizational policies and maintain accurate records.
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Japanese Speaking Marketing Coordinator and Execution Support
Lifted, an Upwork Company™
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Full Time
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3 Weeks Ago
Lifted, an Upwork Company™
The role involves coordinating marketing campaigns, managing event execution, and supporting demand generation and gated content. It also requires managing data flow through Marketo and acting as a local champion for global marketing tools.
Provide first-line technical support via chat, email, and phone for products including Cloud, CDN, and AI. Perform technical diagnostics to resolve issues or escalate them to higher support levels.
Customer Service Consultant (German Speaker)
Virtuagym B.V.
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Full Time
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3 Weeks Ago
Virtuagym B.V.
Provide exceptional support to German and English-speaking customers to ensure long-term satisfaction and success. Key tasks include resolving system issues, managing churn risks, and nurturing client relationships via email and phone.
Drive the strategy and optimization of Customer Care technology platforms, including IVR, AI virtual agents, and CRM solutions. Serve as the primary liaison between Customer Care Operations and IT to translate business requirements into technical plans.
The QA Analyst is responsible for reviewing and scoring human and AI-assisted interactions across Customer Support and Trust & Safety. They identify quality trends and provide evidence-based insights to improve coaching, prompts, and operational processes.
Support customers via CRM tools by providing empathetic resolutions and accurately documenting all interactions. Identify recurring system trends and escalate high-risk customer situations to management.
Lead and manage the support team to ensure high-quality service for customers, restaurant partners, and couriers. Analyze request patterns and collaborate with leadership to optimize customer experience and operational strategies.
Customer Service Representative - September 2026 Start - Inbound Only
Principle Choice Solutions LLC
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Full Time
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3 Weeks Ago
Principle Choice Solutions LLC
Answer incoming calls to assist Veterans with questions and provide solutions using a positive approach. Document all call details accurately within the company systems.
Customer Service Representative - September 2026 Start - Inbound Only
Principle Choice Solutions LLC
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Full Time
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3 Weeks Ago
Principle Choice Solutions LLC
Answer incoming calls to assist Veterans with questions and provide positive, understanding service. Document call details in systems and resolve customer problems effectively.
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Handle inbound and outbound customer calls regarding credit and debit card accounts to resolve inquiries and maintain account security. Document all interactions accurately and meet productivity and quality standards while escalating complex issues when necessary.
Process customer and account-related transactions accurately while validating requests from stakeholders and financial institutions. Maintain detailed records and ensure compliance with regulatory guidelines and service level agreements.
Process customer and account-related transactions accurately while validating requests from stakeholders and financial institutions. Maintain detailed records and ensure compliance with regulatory guidelines and service level agreements.
Provide professional customer support via email and chat regarding orders, payments, and deliveries. Maintain customer records and use feedback to improve the overall customer experience.
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