The Business Operations Manager will partner with Technical Support leadership to drive operational excellence and data-informed decision-making. They will lead cross-functional initiatives, manage reporting frameworks, and operationalize AI governance to improve efficiency and customer experience.
Remote Support Jobs (9,138)
Job category = Support
Senior Manager Global Capacity and Operational Planning (Community Support)
Airbnb
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Full Time
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6 Weeks Ago
Airbnb
The Senior Manager will lead demand forecasting and long-term planning strategy across multi-channel contact center operations to ensure optimal resource allocation. They will also design statistical models, manage data pipelines, and provide actionable insights to senior leadership to drive scalable workforce decisions.
The VP of Client Support will define and execute a multi-year strategy to unify support functions and drive the adoption of generative AI across the organization. This leader is responsible for establishing SLAs, restoring operational transparency, and developing a high-performing leadership team to improve the overall client experience.
The Operations Support Specialist is responsible for maintaining operational efficiency by auditing workflows, managing data, and supporting the P&C national leadership team. They will also serve as a subject matter expert for internal systems and coordinate project initiatives to ensure successful implementation.
The Patient Service Representative is responsible for training patients and caregivers on the use and care of the LifeVest wearable cardioverter defibrillator. They must also manage equipment inventory and travel to patient homes or healthcare facilities to perform setups and follow-ups.
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The Patient Service Representative is responsible for traveling to patient homes and facilities to train patients on the use and care of the LifeVest wearable cardioverter defibrillator. They also manage equipment inventory and ensure all necessary patient paperwork is completed and transmitted to the company.
The Patient Service Representative travels to patient homes and facilities to train patients and caregivers on the use and care of the LifeVest wearable cardioverter defibrillator. They are responsible for programming the device, managing inventory, and ensuring all required documentation is submitted to the company.
The Customer Advocate will partner with the CCO and Chief of Staff to manage high-priority customer relationships and drive strategic initiatives. This role involves preparing for executive meetings, synthesizing customer insights, and ensuring cross-functional alignment across Sales, Product, and Marketing teams.
Sponsored Programs Support Center Specialist (Pre-Award)
UT Health San Antonio
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Full Time
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6 Weeks Ago
UT Health San Antonio
The specialist manages administrative pre-award duties and supports faculty with grant lifecycle tasks. This includes developing research budgets and coordinating the submission of successful grant proposals.
Provide friendly and empathetic customer support across multiple channels including phone, live chat, and community forums. Manage case escalations, advocate for customer needs, and maintain active engagement within the E-Learning Heroes community.
Digital Technical Support, Field - Northern Italy
Envista Holdings Corporation
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Full Time
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6 Weeks Ago
Envista Holdings Corporation
You will act as a technical partner to dental professionals, providing support for digital orthodontic workflows and the SPARK clear aligner system. The role involves conducting product demonstrations, managing case assessments, and traveling to support dental events.
The Customer Service Representative acts as the primary point of contact to resolve customer concerns and provide professional assistance. Responsibilities include scheduling services, answering billing questions, and identifying opportunities to suggest service upgrades.
The Senior IT Support Technician provides tier 1-2 technical support for hardware, software, and network issues while coaching team members on troubleshooting. They also assist management with daily operations, metric collection, and critical incident management tasks.
You will provide first-line technical support by analyzing customer requests and performing initial issue diagnostics. You will also collaborate with cross-functional teams to ensure stable system performance and maintain accurate documentation for all technical cases.
The Senior Operations Support manager oversees the daily operations, personnel, and regulatory compliance of plasma collection facilities to ensure operational efficiency. They also develop and implement training programs while providing leadership support to center management teams.
The Customer Support Coordinator will monitor user activity, respond to support tickets, and flag platform issues to ensure a safe experience. They will also manage ongoing communications and collaborate with product and engineering teams to track and prioritize open issues.
The Customer Support Coach will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple channels. They will also contribute to the creation of training materials and gather customer feedback to help shape future software releases.
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You will provide exceptional support to hotel partners by resolving inquiries and troubleshooting issues across multiple channels. Additionally, you will contribute to the creation of training materials and gather customer feedback to help shape future software releases.
Remote-Customer Service Representative
International SOS
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Full Time
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6 Weeks Ago
International SOS
Manage inbound customer requests via phone, email, and chat while providing professional support for lifestyle and travel services. Document interactions and maintain quality standards to ensure a seamless customer experience.
Work From Home – Hotel Booking Support Specialist
Careers In Travel | Destination Planners
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Full Time
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6 Weeks Ago
Careers In Travel | Destination Planners
Assist clients in finding and booking hotel accommodations that meet their specific travel needs. Provide professional support by answering inquiries regarding destinations, pricing, and amenities.
Work From Home | Hotel Reservations | Customer Service
Careers In Travel | Destination Planners
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Full Time
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6 Weeks Ago
Careers In Travel | Destination Planners
Handle hotel reservation inquiries and provide professional customer service support. Assist guests with booking processes and resolve reservation-related issues.
Remote Client Services – Vacation Planning
Careers In Travel | Destination Planners
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Full Time
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7 Weeks Ago
Careers In Travel | Destination Planners
The role involves supporting clients with vacation planning, including researching destinations and coordinating travel details. Responsibilities also include maintaining accurate client profiles and providing administrative assistance throughout the booking process.
The Client Service Representative will build relationships with clients to understand their needs and provide solutions for business inquiries. They are responsible for managing workflows, responding to customer requests promptly, and maintaining existing business through high-quality service.
The Client Support Agent acts as the primary link between the company's clients and their customers by handling inquiries professionally. Responsibilities include documenting call details, meeting performance benchmarks, and maintaining compliance with program requirements.
The support technician will serve as the first responder for incident support tickets and phone calls, analyzing technical issues to determine the best resolution. They will collaborate with Tier 2 and Tier 3 teams to resolve complex problems while maintaining monitoring tools and documenting processes.
Platinum Support Specialist (Philippines Remote)
Turnitin, LLC
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Full Time
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7 Weeks Ago
Turnitin, LLC
The Platinum Support Specialist provides world-class technical and non-technical support to institutional customers via multiple channels including phone, chat, and email. They act as a subject matter expert for ExamSoft and ProctorExam products while coordinating with internal teams to ensure optimal system performance and user satisfaction.
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(WFH) Customer Service Executive
Alpha Iota BPO Sdn Bhd
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Full Time
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7 Weeks Ago
Alpha Iota BPO Sdn Bhd
The role involves managing multiple live chat conversations simultaneously while ensuring high-quality customer service and timely responses. You will be expected to prioritize tasks across various projects and work in a rotational shift environment including nights and weekends.
You will own the full incident lifecycle for P1/P2 issues and lead a global team of support engineers to ensure high-quality service delivery. Additionally, you will manage operational metrics, optimize support workflows, and serve as the primary escalation point for strategic enterprise clients.
You will manage the end-to-end resident experience, including sales enquiries, ongoing support, and accounts receivable activities. Additionally, you will be responsible for debt collection and proactively resolving resident queries to ensure high-quality service standards.
The role involves acting as the technical owner of the Flexera platform, responsible for configuring, maintaining, and improving the tooling landscape. You will design and manage technical integrations while providing leadership and governance for software asset management outcomes.
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