Provide timely technical support to end-users by diagnosing and resolving hardware, software, and network issues. Maintain detailed documentation of support requests and collaborate with IT teams to resolve complex problems.
Remote Help Desk Technician Jobs (21)
Search = Help Desk Technician
Provide first-line technical support for Windows and MacOS endpoints and manage SaaS applications like Google Workspace and Slack. Handle user provisioning, hardware troubleshooting, and IT asset inventory management using Jira Service Management.
Help Desk Technician
Diné Development Corporation
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Full Time
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10 Weeks Ago
Diné Development Corporation
The Help Desk Technician provides front-line and escalated technical support for the GEOMAP platform, ensuring timely resolution of user incidents and system reliability. They are responsible for documenting resolutions, tracking service requests, and coordinating with engineering and testing teams to maintain operational readiness.
The Help Desk Technician will provide day-to-day IT support for internal users, focusing on user support, hardware and software troubleshooting, and system maintenance. The role also involves enforcing security and access policies and coordinating with external vendors as needed.
Serve as the first point of contact for internal users to resolve technical issues via phone, email, and chat. Manage ticket triage, perform Active Directory tasks, and contribute to the creation of standard operating procedures.
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Provides advanced technical support for hardware, software, and networking issues while serving as an escalation point for complex incidents. Collaborates with Tier 1 technicians and other technology teams to ensure timely resolution and root cause analysis.
Provide remote technical support and customer service to dental clients via phone, email, and chat. Handle Tier 1 troubleshooting for hardware, software, and network equipment while documenting support requests.
Serve as the primary escalation point for complex technical tickets, performing root cause analysis and implementing sustainable solutions. Maintain system infrastructure, manage user accounts, and provide technical mentorship to Tier 1 support staff.
The role focuses on providing Tier 2/3 technical support while building AI-driven automation to modernize help desk operations. It involves optimizing onboarding/offboarding processes and reducing manual effort through scalable service delivery systems.
IT Support Services Help Desk Technician 26 APPLICANTS
Alchemy Consulting Group
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Full Time
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11 Weeks Ago
Alchemy Consulting Group
The technician will provide first-level IT support for hardware and software issues while maintaining detailed incident documentation in the ticketing system. They will also assist with system security, infrastructure maintenance, and configuration of site hardware and software.
The Associate Help Desk Technician provides initial employee support for technical inquiries and troubleshoots software and hardware issues. They log support tickets and transfer complex issues to second-level technicians as needed.
The technician serves as the first point of contact for customers seeking technical assistance and performs remote troubleshooting. They document user requests, update trouble tickets, and provide accurate information on IT products or services.
Provide initial employee support for technical inquiries and troubleshoot software and hardware issues. Log support tickets and transfer complex issues to second-level Help Desk Technicians.
Help Desk Support Technician ( Brasil – Remoto )
GSB Solutions
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Full Time
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12 Weeks Ago
GSB Solutions
Responsibilities include providing customer support via phone and chat, managing pending tasks, and delivering high-level customer service by providing immediate solutions. This also involves escalating tasks to Level 2 and/or 3 technical teams and identifying and resolving issues.
Help Desk Support Technician ( Brasil – Remoto )
GSB Solutions
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Full Time
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13 Weeks Ago
GSB Solutions
Responsibilities include providing high-level customer support via phone and chat, offering immediate solutions, and managing pending issues. This also involves escalating tasks to Level 2 and/or Level 3 technical teams when necessary.
Responsibilities include providing high-level customer support via phone and chat, offering immediate solutions, and managing ticket backlogs. This also involves escalating tasks to Level 2 and/or Level 3 technical teams when necessary.
Help Desk Support Technician ( Brasil – Remoto ) in Brasil
GSB Solutions
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Full Time
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19 Weeks Ago
GSB Solutions
The Help Desk Support Technician will provide first-level customer assistance through phone and chat support, managing backlogs and routing tasks to technical teams as needed. They will also identify and resolve issues while analyzing ticket backlogs.
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The technician will resolve escalated application issues for the Veterans Benefits Management System and support users from entry-level to supervisors. Responsibilities include participating in daily operational calls and using ServiceNow to track issues from inception to resolution.
Service Technician II - IT Help Desk
Maxor National Pharmacy Services, LLC
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Full Time
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5 Weeks Ago
Maxor National Pharmacy Services, LLC
The IT Service Technician II is responsible for investigating and resolving complex hardware, software, and communication issues for company users. Key duties include performing hardware repairs, configuring new systems, and managing user access in accordance with company policies.
Service Technician I - IT Help Desk
Maxor National Pharmacy Services, LLC
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Full Time
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5 Weeks Ago
Maxor National Pharmacy Services, LLC
The technician is responsible for investigating and resolving hardware, software, and communication issues for company user departments. Key duties include performing complex PC repairs, configuring new systems, and managing user access in accordance with security policies.
Help Desk JR. Support Technician ( Brasil – Remoto )
GSB Solutions
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Full Time
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15 Weeks Ago
GSB Solutions
Responsibilities include providing first-level customer assistance via phone and chat support, immediately resolving issues, managing the ticket backlog, and escalating tasks to Level 2 and/or Level 3 technical teams when necessary.
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