Help Desk Technician

Help Desk Technician

The technician will provide front-line technical support for over 10,000 end users, handling account resets and troubleshooting hardware, software, and network issues. They are responsible for documenting all incidents in the ServiceNow ticketing system and ensuring service levels are met.

Help Desk Technician

Provide technical support to internet customers by resolving service issues and managing installation activations. Monitor network performance, document customer problems in the CRM portal, and escalate complex issues to NOC support.

Help Desk Technician

Provide Tier 1 technical support for end-users across Windows and MacOS environments using ticketing systems and remote tools. Manage user accounts, permissions, and endpoint patching primarily through JumpCloud and Microsoft Entra ID.

Help Desk Technician

The Help Desk Technician provides front-line and escalated technical support for the GEOMAP platform, ensuring timely resolution of user incidents and system reliability. They are responsible for documenting resolutions, tracking service requests, and coordinating with engineering and testing teams to maintain operational readiness.

Associate Help Desk Technician

Provide initial technical support for employees via phone, email, and messaging while troubleshooting hardware and software issues. Document support tickets and escalate complex technical problems to second-level technicians.

IT Help Desk Technician (Remote - United States, Full-Time)

Level 1 Help Desk Technician (Remote)

Provide first-level technical support for hardware, software, and account-related issues across various departments. Manage user accounts, assist with workstation deployment, and document resolutions while maintaining HIPAA and security standards.

Information Technology Help Desk Technician- Remote

Provide technical support and troubleshooting for hardware, software, and network issues via phone, email, or in person. Document support requests, maintain technical knowledge bases, and assist with technology-related projects.

Senior Help Desk Technician

The Senior Help Desk Technician provides advanced technical support for hardware, software, and network issues while serving as an escalation point for complex incidents. They are responsible for mentoring junior staff, documenting solutions, and ensuring adherence to IT policies and service level agreements.

Sr. Help Desk Technician

The role focuses on providing Tier 2/3 technical support while building AI-driven automation to modernize help desk operations. It involves optimizing onboarding/offboarding processes and reducing manual effort through scalable service delivery systems.

IT Support Services Help Desk Technician 26 applicants

The technician will provide first-level IT support for hardware and software issues while maintaining detailed incident documentation in the ticketing system. They will also assist with system security, infrastructure maintenance, and configuration of site hardware and software.

Help Desk Support Technician ( Brasil – Remoto )

Responsibilities include providing customer support via phone and chat, managing pending tasks, and delivering high-level customer service by providing immediate solutions. This also involves escalating tasks to Level 2 and/or 3 technical teams and identifying and resolving issues.

Help Desk Support Technician ( Brasil – Remoto )

Responsibilities include providing high-level customer support via phone and chat, offering immediate solutions, and managing ticket backlogs. This also involves escalating tasks to Level 2 and/or Level 3 technical teams when necessary.

Service Technician I - IT Help Desk

The IT Service Technician will investigate, analyze, and resolve complex hardware, software, and communication problems across the company. They are also responsible for installing and configuring new systems, managing user access, and documenting technical procedures to ensure operational efficiency.

Service Technician II - IT Help Desk

The IT Service Technician II is responsible for investigating and resolving complex hardware, software, and communication issues for company users. Key duties include performing hardware repairs, configuring new systems, and managing user access in accordance with company policies.

Help Desk JR. Support Technician ( Brasil – Remoto )

Responsibilities include providing first-level customer assistance via phone and chat support, immediately resolving issues, managing the ticket backlog, and escalating tasks to Level 2 and/or Level 3 technical teams when necessary.

Help Desk & Security Support Technician (Night Shift)

The technician provides overnight technical support and security monitoring for international end users and internal systems. They are responsible for troubleshooting help desk tickets, managing security incidents, and documenting all actions taken during their shift.