The role involves managing the IT onboarding and offboarding processes and handling hardware asset lifecycles. Additionally, the specialist will provide remote technical support and resolve helpdesk tickets for a global team.
Remote It Support Jobs (131)
Search = it support
Responsible for installing and configuring hardware, software, and network infrastructure while providing internal technical support via a ticket system. The role involves managing IT security, onboarding new employees, and maintaining virtual machines and servers.
The role involves receiving and handling colleague support requests via calls, chat, or tickets, providing information for incident resolution, and promptly escalating unresolved issues while maintaining accurate records. Responsibilities also include managing daily support incidents under supervision and ensuring service levels are met by providing prompt and effective user assistance.
Provide remote technical assistance for hardware, software, and system-related issues via phone, email, and chat. Document support requests in ticketing systems and escalate complex problems to appropriate IT teams.
Provide advanced Level 3 technical support and resolve complex infrastructure, networking, and security issues for a diverse client base. Drive operational improvements through automation, technical documentation, and strategic collaboration with business leadership.
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Provide first-level technical support for web portal users and monitor system performance to ensure optimal functionality. Collaborate with cross-functional teams to enhance portal features and document support processes in a knowledge base.
WFH IT Support Representative (Entry Level)
Burjline Builders
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Full Time
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Yesterday
Burjline Builders
Provide first-level technical support to employees via phone, email, and chat to resolve hardware, software, and network issues. Responsibilities include managing account access, configuring workstations, and escalating complex problems to senior IT staff.
Provide advanced technical support and serve as an escalation point for complex hardware and software issues. Manage IT infrastructure, including user accounts and asset inventory, while improving support processes and documenting workflows.
Provide technical expertise and customer-facing IT support for the Cell Health product portfolio. Act as the primary interface between customers and internal teams to integrate solutions into customer IT environments.
Provide advanced technical support and serve as an escalation point for hardware and software issues. Manage IT infrastructure, including user accounts and asset inventory, while improving support processes and documentation.
Serve as the primary point of contact for technical assistance, diagnosing and resolving hardware and software issues. Manage user accounts, maintain IT asset inventories, and provide training to enhance organizational productivity.
Provide high-quality IT support for end-users across all locations, focusing on incident management and request fulfillment. Maintain hardware, software, and network infrastructure while managing user accounts and system documentation.
Serve as the first point of contact for employee technology needs, providing Tier I and Tier II support via Jira. Responsibilities include managing Microsoft 365 accounts, troubleshooting SaaS applications, and documenting solutions for the internal knowledge base.
Triage and resolve a high volume of internal IT tickets while providing empathetic customer service. Manage employee lifecycle access and troubleshoot hardware and software issues for a remote workforce.
IT Support Specialist Commercial Operations (f/m/d)
Danaher Corporation
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Full Time
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5 Days Ago
Danaher Corporation
Provide technical expertise and customer-facing IT support for the Cell Health product portfolio to ensure successful integration into customer environments. Act as the primary interface between customers, sales, and service teams to resolve IT challenges and optimize workflows.
Provide Tier 2 technical escalation support for hardware, software, and networking issues for USDA users during after-hours shifts. Manage incident resolution via the Remedy system and coordinate remote asset deployment and account provisioning.
Provide advanced remote technical support for end-users, focusing on hardware, software, and networking issues within an SLA framework. Manage and administer Microsoft 365 and Azure environments, including user access, licenses, and security configurations.
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Provide remote technical support for hardware, software, and connectivity issues for a small remote office. Manage user accounts in Active Directory and escalate complex infrastructure issues to specialized teams.
Lead after-hours IT service operations by managing ticket queues, distributing workloads, and overseeing Priority 1 and 2 incidents. Provide technical guidance and operational support to technicians while ensuring adherence to SOPs and SLA expectations.
Technical Curriculum Developer (Agentic AI for IT Support and Data Analytics)
Per Scholas
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Part Time
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6 Days Ago
Per Scholas
Design and develop a multi-module learning series and hands-on workshops focusing on Agentic AI for IT Support and Data Analytics. Script and record instructional videos demonstrating real-time AI tool application and technical workflows.
Manage day-to-day identity and access management operations, including user provisioning, deprovisioning, and authentication support. Collaborate with IT teams to resolve IAM incidents via ServiceNow and ensure adherence to security compliance and access reviews.
Lead and manage daily IT support operations across Europe and APAC, ensuring alignment with global standards and service delivery expectations. Manage a distributed team of specialists and serve as the primary regional escalation point for complex technical issues.
The specialist will provide technical support for Windows devices, Microsoft 365, and network infrastructure while managing client communications. They are responsible for maintaining the ticket queue and contributing to the internal knowledge base.
Provide Tier 1 and 2 technical support for employees while managing the user lifecycle, including onboarding and offboarding. Administer cloud-based SaaS applications and manage company-issued hardware and endpoint security.
Provide comprehensive Level I, II, and III technical support for workstations, servers, and network infrastructure. Manage Microsoft 365 environments, perform server administration, and maintain system documentation and disaster recovery processes.
Provide advanced technical IT support and system access management across multiple country programs in high-risk environments. Coordinate software licensing, procurement, and infrastructure maintenance while mentoring local IT staff to ensure business continuity.
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Provide advanced technical support for internal systems, infrastructure, and end users, resolving complex issues escalated from Level 1. Administer OCI resources, VMware virtualization, and Linux/Windows server environments while monitoring system health.
Provide high-level technical support for client hardware, software, and cloud infrastructure while managing incidents from triage to resolution. Proactively monitor system health, perform security vulnerability assessments, and maintain detailed technical documentation.
Serve as the first line of support for D365FO and D365 CE incidents, performing initial triage and resolving functional user requests. Create knowledge base documentation and collaborate with Tier 2/3 teams for complex escalations and basic QA testing.
The role involves managing day-to-day IT operations, including end-user support and the administration of Microsoft 365 and identity infrastructure. The specialist will oversee endpoint management, SaaS licensing, and security compliance to ensure a reliable technology environment.
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