The role involves managing the IT onboarding and offboarding processes and handling hardware asset lifecycles. Additionally, the specialist will provide remote technical support and resolve helpdesk tickets for a global team.
Remote It Support Jobs (161)
Search = it support
Responsible for installing and configuring hardware, software, and network infrastructure while providing internal technical support via a ticket system. The role involves managing IT security, onboarding new employees, and maintaining virtual machines and servers.
The role involves receiving and handling colleague support requests via calls, chat, or tickets, providing information for incident resolution, and promptly escalating unresolved issues while maintaining accurate records. Responsibilities also include managing daily support incidents under supervision and ensuring service levels are met by providing prompt and effective user assistance.
The Automation Stream Lead will define the technical strategy and roadmap for internal automation solutions while mentoring the engineering team. They will actively design and implement high-impact AI-powered workflows and ensure the scalability and reliability of the company's automation infrastructure.
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The IT Support Services Manager oversees daily Service Desk operations, endpoint management, and vendor relationships to ensure high-quality service delivery. They lead a team of support personnel while driving continuous improvement, automation, and compliance with regulatory standards.
The IT Support Services Manager oversees daily Service Desk operations, endpoint management, and vendor relationships to ensure high-quality IT support. They are responsible for driving continuous improvement, managing IT support personnel, and ensuring compliance with security and regulatory standards.
IT Support Engineer (all genders) (Any location in Poland)
Tenthpin
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Full Time
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2 Days Ago
Tenthpin
The IT Support Engineer will provide 1st and 2nd line support for a remote-first global user base, managing incidents and service requests via Jira. They will also handle hardware troubleshooting, user onboarding, and contribute to infrastructure improvement projects.
IT Support Engineer (all genders) (Any location in Portugal)
Tenthpin
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Full Time
·
2 Days Ago
Tenthpin
The IT Support Engineer will act as the first point of contact for IT support requests, managing incidents and service requests via Jira Service Management. They will provide remote technical support for Microsoft 365, Windows 11, and hardware, while contributing to infrastructure improvement projects.
Provide technical assistance by diagnosing and resolving hardware and software issues via a ticketing system. Maintain high-quality customer service while documenting resolutions and creating knowledge base articles for users and staff.
The IT Support Specialist serves as the primary point of contact for technical support, troubleshooting hardware and software issues for employees nationwide. They are also responsible for managing user accounts, deploying company equipment, and maintaining accurate inventory records.
The IT Support Specialist will provide technical support for Agency Management Systems, specifically AMS360 and Vertafore products, to internal users. They will resolve support requests, manage system access, and document interactions to ensure a smooth user experience.
The IT Support Analyst will manage and resolve technical incidents and service requests while ensuring SLA compliance within a corporate environment. They will also administer identity and access management solutions and collaborate with cross-functional teams to maintain IT operations.
L1/L2 IT Support Engineer
Architecture in Motion Inc.
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Full Time
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3 Days Ago
Architecture in Motion Inc.
Provide Level 1 and Level 2 technical support while managing Microsoft 365 services and Microsoft Intune configurations. Handle user onboarding, account provisioning, and troubleshoot endpoint-related issues across Windows and macOS environments.
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The technician provides technical support by diagnosing and resolving hardware and software issues for employees and clients. They are also responsible for documenting interactions in ticketing tools and escalating urgent situations as needed.
IT Support Technician - Data Technician (Entry Level)
J-Mack Technologies
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Full Time
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4 Days Ago
J-Mack Technologies
The Senior IT Support Engineer will provide technical excellence for systems, software, and hardware while acting as an advocate for customer satisfaction. Responsibilities include documenting internal knowledge bases, performing root cause analysis, and participating in an after-hours escalation on-call rotation.
The IT Support Specialist will serve as the primary point of contact for technical queries, providing a high-touch, white-glove support experience. Responsibilities include managing hardware inventory, onboarding new hires, and documenting troubleshooting steps to maintain a comprehensive knowledge base.
Provide world-class technical support to internal employees via in-person, chat, ticket, and phone channels. Collaborate with engineering and senior specialists to resolve complex technical issues and manage IT infrastructure operations.
Provide advanced technical support and serve as an escalation point for complex hardware and software issues. Manage IT infrastructure, onboard new hires, and lead small to medium IT projects to improve operational efficiency.
Lead the APAC IT team by overseeing daily ticket management, strategic projects, and network security. Coordinate between APAC and US teams while managing hardware procurement and vendor relationships.
Serve as the primary point of contact for retail store technical issues to minimize downtime and stabilize operations. Perform initial troubleshooting, document tickets, and escalate recurring trends to engineering teams.
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Serve as the primary point of contact for retail store technical issues to minimize downtime and stabilize operations. Responsibilities include troubleshooting tickets, monitoring support channels, and documenting resolutions in the knowledge base.
Serve as the primary point of contact for employee technical issues, managing hardware, software, and account access. Responsibilities include device enrollment via MDM, administering user permissions across various platforms, and maintaining IT asset inventories.
The role involves managing multi-cloud infrastructure and CI/CD pipelines while balancing DevOps engineering with internal IT support. Key duties include provisioning cloud environments via IaC, automating deployments, and managing employee onboarding and access control.
Own day-to-day IT operations, user lifecycle management, and endpoint security for a fully remote workforce. Drive the implementation of AI-powered automation to reduce manual toil and maintain compliance with security frameworks.
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