Manage and maintain the company's global IT infrastructure to ensure optimal performance, security, and availability. Provide technical support to employees and ensure compliance with SOC2 and ISO27001 standards.
Remote It Support Jobs (130)
Search = it support
The role involves receiving and handling colleague support requests via calls, chat, or tickets, providing information for incident resolution, and promptly escalating unresolved issues while maintaining accurate records. Responsibilities also include managing daily support incidents under supervision and ensuring service levels are met by providing prompt and effective user assistance.
Provide L2 technical support for remote employees across North and Latin America, managing hardware, software, and connectivity issues. Administer Microsoft 365 identity and access, manage device enrollment via MDM, and support various SaaS platforms.
Manage internal IT operations, employee lifecycle technical support, and the integration of technology stacks from acquired agencies. Coordinate with MSPs and automate manual processes to improve operational efficiency.
Serve as a senior technical resource managing Windows and macOS endpoints, identity systems, and enterprise SaaS applications. Lead IT projects and drive automation, security, and identity-first initiatives to improve the employee technology experience.
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Provide general IT and desktop support for Mac and Windows systems across multiple locations via helpdesk, email, and chat. Manage system access, application security, and the full lifecycle of employee onboarding and offboarding.
Customer Tech Support (IT Support Coordinator I)
The Nielsen Company
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Full Time
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4 Days Ago
The Nielsen Company
Provide remote technical support for software and hardware to internal employees and external panelists. Log requests in ServiceNow and resolve issues related to Windows, G Suite, and connectivity.
2nd and 3rd Level IT Support Technician
Drees & Sommer SE
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Full Time
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4 Days Ago
Drees & Sommer SE
Provide advanced Level 2 and Level 3 technical support to internal global users via ticketing systems and remote tools. Perform system and network administration tasks to ensure stable IT services across multiple time zones.
Provide L3 code-level support and troubleshooting for the MES4.0 ecosystem and other critical regional applications. Develop and maintain application components while participating in a 24/7 regional support rotation.
The role involves planning, designing, and evolving a Linux server landscape based on Ubuntu, including the management of high-availability environments and Ceph storage. Additionally, the engineer will handle 2nd and 3rd level support, automation via Bash or Ansible, and implement IT security hardening policies.
Provide first-level technical support for hardware, software, and connectivity issues for employees in the Waltham office. Manage user accounts, device deployment, and assist with cybersecurity and infrastructure monitoring.
The role involves diagnosing and resolving technical issues across Windows 11 and Microsoft 365 ecosystems via multiple support channels. It also requires maintaining business-critical tools and collaborating with regional IT teams to ensure organizational productivity.
Act as the primary contact for daily IT issues, managing the full ticket lifecycle from capture to resolution. Responsible for maintaining MDM, identity management, productivity tools, and optimizing business processes through SaaS automation and API integrations.
The IT Support Analyst manages the end-to-end lifecycle of hardware and software assets to ensure organizational security and compliance. They serve as an escalation point for technical issues and collaborate across teams to maintain a reliable technology infrastructure.
IT Support Engineer
NAVITAS SEMICONDUCTOR USA, INC.
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Full Time
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6 Days Ago
NAVITAS SEMICONDUCTOR USA, INC.
Provide frontline and escalated technical support for hardware, software, and network issues across global offices. Manage user accounts, IT asset lifecycles, and maintain system compliance with company security policies.
Provide Tier 1 service desk support by responding to inbound calls and tickets to resolve basic hardware, software, and network issues. Document all incidents and escalate unresolved technical problems to Tier 2 or Tier 3 teams.
The IT Support Technician serves as the primary contact for office technology inquiries, including network, hardware, and meeting room equipment. They are also responsible for laptop inventory management, system administration via Intune, and providing technical support during executive visits.
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Maintain and support Engineering IT services to ensure operational performance and alignment with end-user needs. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.
Maintain and support Engineering IT services to ensure they remain operational and performant for end users. Manage software deployment solutions, including building, testing, and debugging packages while resolving technical incidents and service requests.
After Hours IT Support Technician II - South Africa
Dedicated IT
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Full Time
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1 Week Ago
Dedicated IT
Provide professional technical support to healthcare clients by resolving tickets within SLA and managing day-to-day technology needs. Responsibilities include mentoring Level 1 technicians, documenting technical solutions, and managing vendor relations.
Provide world-class remote technical support and troubleshooting for clients and colleagues within established SLAs. Maintain accurate technical documentation and mentor colleagues while monitoring computer systems and networks.
Provide remote technical support to users by troubleshooting issues and implementing practical solutions. Assist with user training on common tools and escalate complex technical problems to senior team members.
Handle complex L2 technical escalations, manage corporate SaaS administration, and oversee access governance. Drive efficiency by automating repetitive manual tasks and maintaining security incident playbooks.
The IT Support Team Lead is responsible for managing the Support Desk team's priorities and ensuring high-quality technical support for the business. Key duties include managing escalations, performing quality assurance on tickets, and analyzing ticket data to identify root causes and trends.
Provide real-time technical support and triage for court reporters using the Maggie digital product. Build foundational support resources including runbooks, knowledge base articles, and hardware kits.
Lead and grow the support analyst team for the Maggie digital court reporter product, overseeing incident management and escalation practices. Build essential runbooks, training materials, and knowledge bases from scratch to ensure fast resolution of live-production issues.
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Provide real-time technical support and triage for the Maggie digital court reporter product, resolving hardware, network, and software issues. Help build the team's foundational knowledge base, runbooks, and training materials from scratch.
Provide remote IT support and operations for multiple managed clients, troubleshooting hardware, software, and connectivity issues. Manage service desk tickets, user onboarding/offboarding, and maintain IT budgets and documentation.
Act as the first point of contact for technical issues, resolving support tickets across Windows and macOS environments. Manage user accounts via Active Directory and maintain internal knowledge base documentation.
Manage and triage all IT incidents and service requests for a small user base to ensure timely resolution and SLA compliance. Perform user administration in Entra ID and collaborate with engineering teams to maintain a seamless user experience.
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