Lead global 24x7 technical support operations for SaaS enterprise solutions to ensure high availability and service delivery. Partner with cross-functional teams to improve product quality and drive customer satisfaction through optimized support processes.
Remote Technical Support Manager Jobs (31)
Search = Technical Support Manager
Lead a Technical Support team in India to deliver an extraordinary customer experience while meeting operational KPIs. Manage team development, handle high-priority escalations, and optimize support workflows through data-driven insights.
Lead and develop a team of Technical Support Specialists to deliver world-class customer experiences at scale. Partner with Product and Engineering teams to resolve complex technical issues and advocate for customer needs to inform the product roadmap.
Lead a team of specialists providing technical solutions and troubleshooting for 3D design and engineering software for EMEA customers. Manage service delivery performance, budgets, and cross-functional relationships with product development and management teams.
Lead a global 24/7 technical support team, overseeing recruiting, coaching, and service delivery across multiple channels. Drive strategic initiatives to improve customer experience and manage critical incident communications and escalations.
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Lead a Technical Support team in LATAM focusing on operational excellence and meeting KPIs like CSAT and SLA adherence. Manage team development, handle high-priority escalations, and optimize support workflows to enhance customer experience.
Lead a Technical Support team in LATAM focusing on accounts and billing to ensure operational excellence and high customer satisfaction. Manage team performance, handle critical escalations, and optimize support workflows using data-driven insights.
Lead and coach remote B2B technical support teams to resolve complex product and operational issues for autonomous drone systems. Drive operational efficiency and customer satisfaction through KPI management and process improvement.
Technical Support Engineers will travel to execute required service requests, including repairs, planned maintenance, and equipment installations/de-installations, while providing on-demand phone and on-site support. Responsibilities also include accurately submitting paperwork, promoting positive customer relationships, and collaborating with sales and operations on technical issues.
Lead and develop a team of Technical Support Engineers to deliver high-quality support for a complex SaaS platform. Oversee day-to-day operations, manage high-priority escalations, and partner with Engineering and Product teams to improve platform supportability.
Lead and scale a high-performing technical support organization by managing support managers and senior contributors. Drive operational excellence and partner with Engineering and Product teams to improve platform supportability and customer outcomes.
Lead and develop a team of Technical Support Engineers while overseeing day-to-day operations, queue health, and SLA adherence. Partner with Engineering and Product teams to resolve high-priority escalations and improve platform supportability.
Senior Manager, Technical Support (Philippines Remote)
Turnitin, LLC
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Full Time
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2 Weeks Ago
Turnitin, LLC
Manage multiple teams of specialists and leads to ensure successful user support and continuous improvement of team performance. Oversee service outages, handle escalations, and collaborate with leadership to optimize support processes and systems.
Implement new technology and support existing applications for Food & Beverage clients while assisting sales representatives with technical presentations. Research market opportunities and conduct on-site audits to solve complex customer problems.
Lead the Tier 2/Tier 3 Technical Support organization, managing performance, organizational design, and execution across multiple customer segments. Partner with Product and Engineering teams to drive supportability improvements and manage critical customer escalations and incidents.
Technical Support Manager, Olink proteomics (Remote - US)
Thermo Fisher Scientific
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Full Time
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8 Weeks Ago
Thermo Fisher Scientific
Lead and develop a high-performing technical support team to drive operational excellence and customer success. Partner cross-functionally to manage product escalations, track support metrics, and implement process improvements.
The Business Operations Manager will partner with Technical Support leadership to drive operational excellence and data-informed decision-making. They will lead cross-functional initiatives, manage reporting frameworks, and operationalize AI governance to improve efficiency and customer experience.
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The Business Operations Manager will partner with Technical Support leadership to drive operational excellence and data-informed decision-making. They will lead cross-functional initiatives, manage reporting frameworks, and operationalize AI governance to improve efficiency and customer experience.
Lead, mentor, and coach a team of high-performing Technical Support Engineers while driving operational efficiency and process improvements. Collaborate with cross-functional teams to resolve complex technical issues and ensure a world-class customer experience.
You will lead and develop the support team while managing support operations and service quality KPIs. Additionally, you will act as a technical interface between support, development, and customers to resolve complex issues.
This role involves managing multiple teams of Specialists and team leads to ensure successful user support and continuous improvement of team capabilities and performance, including handling live service outages and delivering regular performance reporting to the Support Director. Key duties include managing team performance through goal setting, feedback, and coaching, while also collaborating with leadership to refine processes and systems.
Technical Support Manager - West Coast/Pacific Time Zone
Tenable, Inc.
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Full Time
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20 Weeks Ago
Tenable, Inc.
The role involves leading and mentoring a multi-shift Support Engineering team to achieve high levels of customer satisfaction, balancing team development with the delivery of a stellar support experience. This includes defining and monitoring KPIs, managing technical escalations, and collaborating with R&D and Product Management for swift issue resolution.
Senior Manager, Technical Support (Philippines Remote)
Turnitin, LLC
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Full Time
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28 Weeks Ago
Turnitin, LLC
The Senior Manager will manage multiple teams to ensure successful user support and continuous improvement of team capabilities. Responsibilities include performance management, handling escalations, and collaborating with leadership to enhance processes.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations by collaborating with cross-functional teams.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations effectively.
Oversees a team of 20-30 Technical Support Specialists providing support for Sterile Processing Workflow software. Manages escalations, coordinates 24/7 staffing, and ensures project implementations meet internal and customer SLAs.
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Staff Technical Program Manager, Community Support Engineering
Airbnb
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Full Time
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5 Days Ago
Airbnb
Lead and manage technical programs focused on community support engineering. Coordinate across teams to improve support infrastructure and community engagement.
The role focuses on supporting Sales Managers and Dealers by providing technical product information and managing the sales opportunity process until the point of order. Key duties include coordinating with Customer Care for order processing and developing quotations for tenders and RFPs.
Lead and develop a global Level 2 Technical Support team while managing complex technical escalations and production incidents. Act as a bridge between customers and cross-functional teams to drive operational excellence and systemic improvements.
The role involves developing and implementing business strategies to meet sales targets and managing customer relationships. Additionally, it includes driving regulatory approvals and executing marketing strategies in the Philippines.
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