Oversee global 24x7 technical support operations for SaaS products to ensure high availability and SLA compliance. Lead strategic initiatives to improve customer satisfaction, optimize support processes, and collaborate cross-functionally to enhance product quality.
Remote Technical Support Manager Jobs (29)
Search = Technical Support Manager
Lead a global 24/7 technical support team, overseeing recruiting, coaching, and service delivery across multiple channels. Drive strategic initiatives to improve customer experience and manage high-level client escalations and critical incident communications.
Lead a Technical Support team in LATAM focusing on operational excellence and meeting KPIs like CSAT and SLA adherence. Manage team development, handle high-priority escalations, and optimize support workflows to enhance customer experience.
Lead a Technical Support team in LATAM focusing on accounts and billing to ensure operational excellence and high customer satisfaction. Manage team performance, handle critical escalations, and optimize support workflows using data-driven insights.
Lead a Global Customer Support team by managing Team Leads and ensuring operational excellence through KPIs like CSAT and SLA adherence. Drive process improvements, handle high-priority escalations, and collaborate cross-functionally to enhance the customer experience.
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Lead a global customer support team by managing Team Leads and ensuring operational KPIs like CSAT and SLA are met. Drive process improvements, handle high-priority escalations, and collaborate cross-functionally to enhance the customer experience.
Lead and coach remote B2B technical support teams to resolve complex product and operational issues for autonomous drone systems. Drive operational efficiency and customer satisfaction through KPI management and process improvement.
Technical Support Engineers will travel to execute required service requests, including repairs, planned maintenance, and equipment installations/de-installations, while providing on-demand phone and on-site support. Responsibilities also include accurately submitting paperwork, promoting positive customer relationships, and collaborating with sales and operations on technical issues.
Senior Technical Support Manager - Alta
Motorola Solutions
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Full Time
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6 Days Ago
Motorola Solutions
Lead the technical support organization for Alta North America, serving as the strategic bridge between customers and Product/Engineering teams. Oversee support health metrics, scale operational workflows, and foster a people-first culture to improve service delivery.
Lead a global team of Technical Support Engineers to ensure high-quality service delivery and adherence to SLAs for enterprise infrastructure software. Manage case backlogs, handle critical escalations, and drive the professional development of staff through a structured career progression model.
Manage the technical onboarding and integration of merchants and payment providers within a payment orchestration environment. Provide post-live technical support by troubleshooting payment processing issues and maintaining technical documentation.
Lead the Tier 2/Tier 3 Technical Support organization, managing performance, organizational design, and execution across multiple customer segments. Partner with Product and Engineering teams to drive supportability improvements and manage critical customer escalations and incidents.
Sr. Pre-sales Technical Support Manager
Celestica International LP
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Full Time
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2 Weeks Ago
Celestica International LP
Lead the technology evaluation stage of the sales process by developing tailored technical solutions and value propositions for customers. Act as a technical liaison between customers and internal design, engineering, and manufacturing teams to ensure successful product delivery.
Technical Support Manager - Digital Payments / Brazil
Market Pay
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Full Time
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2 Weeks Ago
Market Pay
The role involves acting as the primary technical contact for clients to resolve complex payment issues and lead technical integrations. Additionally, the manager will oversee small to medium projects and monitor production indicators to ensure service reliability.
Lead CIC Customer Support Manager - Technical Support
GE Vernova
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Full Time
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3 Weeks Ago
GE Vernova
Lead and develop the North America Level 2 Technical Support team for wireless and optical communication systems. Oversee day-to-day case operations, manage escalations, and partner with engineering and product teams to improve service delivery.
Lead a global 24/7/365 technical support organization to ensure operational excellence across multiple communication channels. Partner with product and engineering teams to resolve complex issues and drive strategic improvements in the customer experience.
Technical Support Manager, Olink proteomics (Remote - US)
Thermo Fisher Scientific
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Full Time
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4 Weeks Ago
Thermo Fisher Scientific
Lead and develop a high-performing technical support team to drive operational excellence and customer success. Partner cross-functionally to manage product escalations, track support metrics, and implement process improvements.
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The Business Operations Manager will partner with Technical Support leadership to drive operational excellence and data-informed decision-making. They will lead cross-functional initiatives, manage reporting frameworks, and operationalize AI governance to improve efficiency and customer experience.
The Business Operations Manager will partner with Technical Support leadership to drive operational excellence and data-informed decision-making. They will lead cross-functional initiatives, manage reporting frameworks, and operationalize AI governance to improve efficiency and customer experience.
Lead, mentor, and coach a team of high-performing Technical Support Engineers while driving operational efficiency and process improvements. Collaborate with cross-functional teams to resolve complex technical issues and ensure a world-class customer experience.
You will lead and develop the support team while managing support operations and service quality KPIs. Additionally, you will act as a technical interface between support, development, and customers to resolve complex issues.
The manager will lead the Technical Support Engineering team, providing technical expertise and support for external and internal customer questions, escalations, and requests while overseeing case management and process workflows. This role involves managing, building, and developing the team, assessing technical skills, developing training programs, and ensuring service levels are met through established best practices.
This role involves managing multiple teams of Specialists and team leads to ensure successful user support and continuous improvement of team capabilities and performance, including handling live service outages and delivering regular performance reporting to the Support Director. Key duties include managing team performance through goal setting, feedback, and coaching, while also collaborating with leadership to refine processes and systems.
Technical Support Manager - West Coast/Pacific Time Zone
Tenable, Inc.
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Full Time
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16 Weeks Ago
Tenable, Inc.
The role involves leading and mentoring a multi-shift Support Engineering team to achieve high levels of customer satisfaction, balancing team development with the delivery of a stellar support experience. This includes defining and monitoring KPIs, managing technical escalations, and collaborating with R&D and Product Management for swift issue resolution.
Senior Manager, Technical Support (Philippines Remote)
Turnitin, LLC
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Full Time
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24 Weeks Ago
Turnitin, LLC
The Senior Manager will manage multiple teams to ensure successful user support and continuous improvement of team capabilities. Responsibilities include performance management, handling escalations, and collaborating with leadership to enhance processes.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations by collaborating with cross-functional teams.
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Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations effectively.
Lead and develop a global Level 2 Technical Support team while managing complex technical escalations and production incidents. Act as a bridge between customers and cross-functional teams to drive operational excellence and systemic improvements.
The role involves developing and implementing business strategies to meet sales targets and managing customer relationships. Additionally, it includes driving regulatory approvals and executing marketing strategies in the Philippines.
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