25 Technical Support Manager jobs available for remote work from home. Apply for positions such as Manager, Technical Support, Technical Support Manager, Technical Support Manager and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Manager of Technical Support leads a team of 13 to resolve customer issues across the RTLS platform while ensuring queue health and SLA compliance. They are responsible for coaching team members, managing escalations, and partnering with internal departments to improve tools and processes.
The Technical Support Manager will provide expert technical guidance to HVAC trade partners, manage warranty claims, and conduct hands-on training for geothermal system installations. This role involves field troubleshooting, monitoring system performance, and collaborating with internal teams to resolve recurring technical issues.
The Technical Support Manager will lead and mentor a technical engineering team to deliver exceptional customer experiences while managing operational goals. They will also collaborate with global support management and cross-functional teams to drive process improvements and resolve customer escalations.
The Technical Support Manager is responsible for the day-to-day operations, strategic direction, and process ownership of the Tier 2 support team. This role involves managing team performance, overseeing workforce planning, and acting as the primary escalation point for complex customer issues.
Lead and develop a high-performing technical support team while managing both on-premises software support and technical account management functions. Drive operational excellence through automation, AI-enabled innovation, and effective escalation management to ensure high-quality customer experiences.
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The manager will lead and coach a remote customer support team to ensure high first-contact resolution and operational excellence for complex drone and software products. They will also collaborate with cross-functional teams to improve processes, manage KPIs, and drive positive customer experiences.
The manager is responsible for building and leading a team of Technical Support Engineers to provide enterprise-level customer support and manage escalations. They will also partner with engineering and product management to drive bug identification, release rollouts, and proactive incident management.
Lead a Technical Support team in LATAM to ensure high customer satisfaction and operational KPI adherence. Manage team growth through coaching, performance feedback, and the resolution of internal and external escalations.
Lead a Technical Support team in LATAM to ensure high customer satisfaction and operational KPI adherence. Manage team growth through coaching, performance feedback, and the resolution of internal and external escalations.
Lead the North American marine technical function to drive profitable growth and customer conversion through strategic engagement. Manage the regional product development pipeline while collaborating with commercial and operational teams to deliver technical value.
Lead and develop technical support teams to ensure high-quality service for defense and federal government customers. Manage operational KPIs, team productivity, and customer satisfaction while collaborating with cross-functional teams to optimize product engagement.
The Tier 1 Technical Support Manager leads and develops the support team while actively participating in ticket resolution and maintaining service level agreements. They are responsible for driving operational excellence, coaching team members, and identifying systemic improvements to reduce ticket volume.
You will lead global technical support operations, managing teams and driving performance against key KPIs like TTR and customer effort scores. Additionally, you will partner with cross-functional teams to implement AI and automation strategies that enhance productivity and the overall customer experience.
You will lead a blended technical support organization, overseeing frontline support and senior technical resources to ensure efficient issue resolution and service delivery. Additionally, you will scale operations by developing playbooks, automation, and self-service tools while partnering with product and engineering teams to address systemic issues.
The Technical Support Manager will lead daily billing tasks, manage customer support requests, and ensure the smooth functioning of billing solution tools. They will also lead cross-functional process improvement initiatives and collaborate with engineering teams to resolve production issues and enhance billing accuracy.
The Sales Engineer acts as the primary technical resource for the account management team, leading technology evaluations and solving customer requirements. They are responsible for articulating product positioning, developing value propositions, and maintaining strong relationships throughout the sales cycle.
The Senior Manager will lead Tier 2/Tier 3 Technical Support teams, overseeing performance, organizational design, and cross-functional partnerships to ensure operational excellence. They are responsible for driving key metrics like CSAT and SLA while shaping long-term support strategy and managing critical customer escalations.
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Lead and develop a team of Technical Support Engineers while overseeing day-to-day operations, queue health, and SLA adherence. Partner with Engineering and Product teams to resolve high-priority escalations and improve platform supportability.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations by collaborating with cross-functional teams.
Manage and exceed support KPIs and technical support metrics while leading a technical team. Drive incident management success and handle customer escalations effectively.
The Technical Support Operations Manager will architect and maintain support infrastructure, including automation pipelines and incident response systems. They will also lead and mentor a team of Technical Support Engineers to ensure high availability and operational excellence.
The Associate Manager will supervise daily operations and lead a team of support agents to ensure service excellence and compliance with security standards. They are responsible for managing KPIs, developing technical documentation, and overseeing the resolution of service incidents for asset protection clients.
Lead the Tier 3 technical support and integrations team, serving as the final escalation point for complex product and API issues. Bridge the gap between Support, Engineering, and Product to resolve systemic defects and maintain high SLAs for Enterprise customers.
The Technical Product Manager will lead the development of a modeling and decision-support application by translating complex operational needs into actionable product capabilities. They will facilitate product discovery, manage the product backlog, and collaborate closely with engineering teams to ensure successful software delivery.
The Technical Support Specialist will be responsible for solving technical tickets independently and supporting project leaders in preparing system startups. They will also manage customer data in the CRM system and contribute to the internal knowledge base.
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