How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,656)

Customer Service Representative (Bilingual Arabic or Urdu)

Team Focus Insurance Group · Full Time · 3 Weeks Ago

Team Focus Insurance Group

🌎 Worldwide ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

Handle inbound calls and chats to assist clients and agents with personal lines insurance policies, billing, and endorsements. Process policy updates and cancellations while meeting service level agreements and performance metrics.

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Field Service Representative

Agilent Technologies · Full Time · 3 Weeks Ago

Agilent Technologies

🌎 Canada 💵 69840 - 114K per year ⭐ 2-5 yrs exp 💼 Support

Responsible for the on-site installation, maintenance, and repair of company and multi-vendor system solutions. This includes diagnosing product performance problems and training customers and other engineers on integrated solutions.

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Quality Analyst, Technical Support

Ministry Brands · Full Time · 3 Weeks Ago

Ministry Brands

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Manage customer technical support issues for DataDivers systems and APIs using ZenDesk. Perform quality assurance on internal data sets using SQL queries to ensure accuracy and compliance.

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Content Support Intern

CharacterStrong · Full Time · 3 Weeks Ago

CharacterStrong

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The intern will manage content uploads to the curriculum platform and perform thorough audits to ensure accuracy and consistency. Additionally, they will gather data from various sources and create visually appealing presentation materials.

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Remote Support Service Specialist

Thrive Communities · Full Time · 3 Weeks Ago

Thrive Communities

🌎 United States 💵 $28 - $35 per hour ⭐ 0-2 yrs exp 💼 Support

Acts as the primary point of contact for residents and vendors, managing service requests and professional communications. Responsible for coordinating service appointments, maintaining accurate corporate records, and providing administrative support to property teams.

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Regional Support Specialist (57118)

PREMIUM GUARD INCORPORATED · Full Time · 3 Weeks Ago

PREMIUM GUARD INCORPORATED

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Manage daily needs of key national accounts to ensure customer satisfaction and revenue growth. Analyze territory reports and conduct professional sales calls to installers and consumers.

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Security Systems Technical Support Sun–Thurs 9am to 6pm CST

Interface Systems · Full Time · 3 Weeks Ago

Interface Systems

🌎 United States 💵 $25 - $29 per hour ⭐ 2-5 yrs exp 💼 Support

Provide Level 2 technical support for security systems, focusing on fault isolation, repair, and service restoration for analog and IP-based solutions. Act as a primary point of contact for complex security incidents and coordinate with cross-functional teams to ensure timely resolution.

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Field Service Representative - North Greater Toronto Area

QuidelOrtho · Full Time · 3 Weeks Ago

QuidelOrtho

🌎 Canada ⭐ 2-5 yrs exp 💼 Support

Install, troubleshoot, and repair electronic medical devices for customers, primarily in hospitals. Complete all service documentation and assist account managers with customer presentations and trade shows.

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Telehealth support assistant

Pharma Best · Full Time · 3 Weeks Ago

Pharma Best

🌎 Canada 💵 18 - 25 per hour ⭐ 0-2 yrs exp 💼 Support

The assistant serves as the first point of contact for patients using the Online Prescription Management Platform. Responsibilities include managing digital intake, scheduling pharmacist consultations, and helping patients navigate virtual pharmacy services.

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Manager, Customer Support - APAC

Cloudbeds · Full Time · 3 Weeks Ago

Cloudbeds

🌎 Australia, New Zealand ⭐ 2-5 yrs exp 💼 Support

Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the APAC region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.

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Manager, Customer Support - APAC

Third-Party Job Posts · Full Time · 3 Weeks Ago

Third-Party Job Posts

🌎 Australia, New Zealand ⭐ 2-5 yrs exp 💼 Support

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Print Support Specialist

Staples Canada · Full Time · 3 Weeks Ago

Staples Canada

🌎 Canada ⭐ 2-5 yrs exp 💼 Support

The Print Support Specialist resolves complex print-related escalations involving errors, damages, and product inquiries. This role involves collaborating with vendors and internal partners to ensure timely, customer-centric resolutions and process improvements.

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Customer Relations Representative

Cardiff · Full Time · 3 Weeks Ago

Cardiff

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Manage a portfolio of corporate clients to secure contract renewals and drive asset retention. Identify expansion opportunities through upsell and cross-sell initiatives to optimize client capital access.

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Customer Support Representative

Skimmer · Full Time · 3 Weeks Ago

Skimmer

🌎 United States ⭐ 2-5 yrs exp 💼 Support Customer Support Representative

Provide friendly and knowledgeable support via phone, email, and chat to help pool professionals succeed with the Skimmer platform. Collaborate with Product, Success, and Engineering teams to resolve issues and improve product features based on customer feedback.

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CAN - Client Services Analyst II

NRG · Full Time · 3 Weeks Ago

NRG

🌎 Canada, Finland ⭐ 2-5 yrs exp 💼 Support

The Client Services Analyst II serves as the primary point of contact for the Government of Canada account, managing end-to-end service delivery and resolving billing inquiries. The role focuses on maintaining strong customer relationships and improving the overall customer experience through quality assurance and proactive gap analysis.

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Manager, Customer Support - LATAM

Cloudbeds · Full Time · 3 Weeks Ago

Cloudbeds

🌎 Italy ⭐ 2-5 yrs exp 💼 Support

Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers in the LATAM region. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.

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Customer Support Management

Traveling with Mchaila · Full Time · 3 Weeks Ago

Traveling with Mchaila

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Lead day-to-day client communications and support workflows to ensure timely responses and effective issue resolution. Monitor service quality and maintain detailed documentation to improve overall client experience.

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Remote Customer Support Representative

Traveling with Mchaila · Full Time · 3 Weeks Ago

Traveling with Mchaila

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Support Representative

Respond to customer inquiries via email and online platforms to assist with bookings and reservations. Maintain organized client records and provide accurate information regarding pricing and services.

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Service Support Coordinator

Traveling with Mchaila · Full Time · 3 Weeks Ago

Traveling with Mchaila

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The coordinator manages client requests and coordinates service-related tasks to ensure smooth operational workflows. They are responsible for tracking progress, maintaining digital documentation, and ensuring clear communication between clients and team members.

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Customer Support Representative

Traveling with Mchaila · Full Time · 3 Weeks Ago

Traveling with Mchaila

🌎 United States ⭐ 0-2 yrs exp 💼 Support Customer Support Representative

The representative will handle customer inquiries via email and messaging platforms while providing accurate information and updates. They are also responsible for scheduling, coordination, and maintaining organized client records.

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Scheduling and Support Manager

Traveling with Mchaila · Full Time · 3 Weeks Ago

Traveling with Mchaila

🌎 United States ⭐ 2-5 yrs exp 💼 Support

Coordinate appointments, timelines, and key deadlines while monitoring workflow progress to ensure tasks are completed accurately. Maintain organized digital records and communicate with clients and internal teams to gather necessary details.

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Advanced Associate, Customer Service

Pearson · Full Time · 3 Weeks Ago

Pearson

🌎 Colombia ⭐ 2-5 yrs exp 💼 Support

Facilitate the implementation of digital platforms by onboarding customers and providing guidance on platform administration. Coordinate the activation of digital access and collaborate with internal teams to ensure successful product adoption.

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Remote Customer Support Specialist with Slovenian and English - Bulgaria

Foundever® · Full Time · 3 Weeks Ago

Foundever®

🌎 Bulgaria ⭐ 0-2 yrs exp 💼 Support

Respond to and resolve consumer queries via phone and email while providing accurate product and service information. Navigate multiple systems to update records and collaborate with colleagues to meet key performance indicators.

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Retail Marketing & Customer Care Coordinator (Contractor)

Trek · Full Time · 3 Weeks Ago

Trek

🌎 Slovenia ⭐ 2-5 yrs exp 💼 Support

Coordinate retail marketing activities, campaign rollouts, and asset delivery for independent retailers and distributors across Slovenia, Croatia, and the Baltics. Provide high-level customer care, including account management, order maintenance, and warranty claim resolution.

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Work From Home | Hotel Reservations | Customer Service

Destination Careers · Full Time · 3 Weeks Ago

Destination Careers

🌎 United States 💵 $45000 - $65000 per year ⭐ 0-2 yrs exp 💼 Support

Assist clients in researching and booking hotel accommodations while providing accurate pricing and amenity information. Handle inquiries via phone, email, and messaging to ensure seamless travel planning.

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Manager, Customer Support - LATAM

Third-Party Job Posts · Full Time · 3 Weeks Ago

Third-Party Job Posts

🌎 Argentina, Chile, Colombia, Italy, Mexico, Peru ⭐ 2-5 yrs exp 💼 Support

Lead and develop a team of Customer Support Leads to provide exceptional service to hoteliers. Manage complex escalations and drive key support metrics like CSAT and NPS while partnering with Product and Engineering teams.

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Regional Service Representative - Illinois and Indiana Territory

Mayo Clinic · Full Time · 3 Weeks Ago

Mayo Clinic

🌎 United States 💵 $82908 - $124K per year ⭐ 5-10 yrs exp 💼 Support

Maintains and expands client relationships within the Illinois and Indiana laboratory territories to support the MCL business model. Acts as a dedicated client advocate providing technical onsite visits, onboarding, and training for electronic ordering applications.

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GIS, Geospatial Data & GIS Systems Support Opportunities

Xentity · Full Time · 3 Weeks Ago

Xentity

🌎 United States 💵 $65000 - $110K per year ⭐ 5-10 yrs exp 💼 Support

Provide comprehensive GIS support, geospatial data management, and cartographic services for federal government programs. Responsibilities include creating and maintaining geospatial datasets, managing enterprise geodatabases, and developing technical documentation and web GIS products.

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Customer Service - Korea

Cove Living Pte Ltd · Full Time · 3 Weeks Ago

Cove Living Pte Ltd

🌎 South Korea ⭐ 2-5 yrs exp 💼 Support

Manage the end-to-end customer journey from pre-sales lead response to post-sales lease and payment management. Ensure legal compliance by verifying tenant identification and managing unit occupancy regulations.

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Client Onboarding Specialist (Ukraine Private Entrepreneur only)

brightfin · Full Time · 3 Weeks Ago

brightfin

🌎 Ukraine ⭐ 2-5 yrs exp 💼 Support Onboarding Specialist

The specialist assists the onboarding manager in collecting and mapping critical customer data and coordinating internal teams for seamless implementation. They manage carrier details, financial periods, and operational go-live readiness to ensure a positive customer experience.

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Support Jobs by Country

Remote Support Jobs in United States 5150 Remote Support Jobs in Canada 378 Remote Support Jobs in Philippines 346 Remote Support Jobs in Greece 320 Remote Support Jobs in United Kingdom 258 Remote Support Jobs in Germany 222 Remote Support Jobs in Mexico 210 Remote Support Jobs in Australia 171 Remote Support Jobs in Bulgaria 167 Remote Support Jobs in India 159 Remote Support Jobs in Spain 139 Remote Support Jobs in France 131 Remote Support Jobs in Brazil 120 Remote Support Jobs in Colombia 112 Remote Support Jobs in Argentina 103 Remote Support Jobs in Portugal 100 Remote Support Jobs in Jamaica 87 Remote Support Jobs in New Zealand 73 Remote Support Jobs in Netherlands 70 Remote Support Jobs in Poland 68 Remote Support Jobs in Finland 68 Remote Support Jobs in Italy 66

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