Provide exceptional support to French-speaking customers via phone, email, and chat to resolve issues efficiently. Document interactions in the support system and escalate complex problems to the appropriate departments.
Remote Support Jobs (9,145)
Job category = Support
Handle inbound customer inquiries for Vodafone Kabel Deutschland and identify potential sales opportunities during conversations. Ensure high service quality and collaborate with 2nd and 3rd level support for timely problem resolution.
Resolve complex, high-impact support cases for Blackbaud Raiser's Edge and integrated payment products. Serve as a subject matter expert by mentoring team members and contributing to knowledgebase content and product improvements.
Champion customer satisfaction by providing exceptional support and guiding users through issue resolution. Contribute to the multi-language knowledge base and translate customer feedback into product improvement suggestions.
Act as the first line of defense for IT issues, managing user accounts, hardware, and meeting room technology. Responsibilities include administering DNS via GoDaddy, managing Zendesk campaigns, and supporting Dynamics 365.
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Provide post-sale technical and non-technical support to business and end-consumer customers via phone, chat, or text. Act as a liaison between customers and distribution departments to resolve order-related issues.
Provide premier omnichannel customer experience management and support for global companies. Deliver high-touch, empathetic support using advanced technologies to ensure client success.
Provide premier omnichannel customer experience management and support for global companies. Focus on delivering high-touch, empathetic support augmented by cutting-edge technology to drive client success.
Ensure production systems are available according to service level agreements and drive the resolution of incidents and outages. Establish disaster recovery procedures and maintain data retention practices to safeguard critical operations.
Provide high-quality technical and operational support to partners in the South America region via email and internal systems. Collaborate with internal teams to resolve queries, identify trends, and improve the overall partner support experience.
Act as the first point of contact for healthcare professionals using AI tools via chat, email, and phone. Manage support cases from initial contact through resolution or escalation while providing empathetic and accurate guidance.
Serve as a primary point of contact for customers to provide solutions-focused support and resolve inquiries. Collaborate across internal teams to ensure high service standards and drive customer satisfaction.
Client Support & Outreach Assistant / Coordinator
Landmark Ventures
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Full Time
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5 Weeks Ago
Landmark Ventures
The role involves conducting outbound outreach via email and LinkedIn to engage prospects and partners. Additionally, the assistant will perform market research, manage CRM data, and provide administrative support for event coordination.
Provide tier 1 and tier 2 technical support to clients and internal departments via email and chat. Diagnose product bugs and backend issues by reviewing logs and escalating them to relevant departments.
Spanish Bilingual: Customer Experience (Social-First Customer Care Specialist)
BrickBrands
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Full Time
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5 Weeks Ago
BrickBrands
Act as the first point of contact for users across social media channels and email to resolve account, billing, and product issues. Maintain a positive brand presence by providing human, clear, and platform-native responses while escalating high-risk issues.
Spanish Bilingual: Community Manager (Social-First Customer Care Specialist)
BrickBrands
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Full Time
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5 Weeks Ago
BrickBrands
Act as the first point of contact for users across social channels and email to resolve issues regarding subscriptions, billing, and technical troubleshooting. Maintain a positive brand presence by responding to public comments and direct messages using a human and platform-native tone.
Operations Support Coordinator
STELLAR INDUSTRIAL SUPPLY
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Full Time
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5 Weeks Ago
STELLAR INDUSTRIAL SUPPLY
Serve as the first point of contact for internal employees to resolve operational issues, system questions, and device troubleshooting. Manage support requests from intake through resolution while documenting all activities in a ticketing system.
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Lead a team of 11 agents to manage dispute and chargeback operations across PayPal, Adyen, and Shopify. Focus on reducing financial losses, improving win rates, and ensuring strict adherence to SLAs and SOPs.
Remote Customer Experience Coordinator- Email, Chat, Call 11 APPLICANTS
Essence Journey
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Full Time
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5 Weeks Ago
Essence Journey
Coordinate client experiences by providing guidance and assistance via email, chat, and phone. Manage booking confirmations, service timelines, and maintain accurate interaction records within internal systems.
Acts as a primary point of contact for members to resolve questions regarding benefits, eligibility, claims, and referrals. Ensures member satisfaction by providing high-quality customer service and coordinating resolutions with providers and internal departments.
Provide detailed product information and resolve complex inquiries to ensure a seamless client experience. Proactively solve problems for customers within a fast-paced SaaS or academic environment.
Own the operational execution of Customer Support and Workforce Management teams to meet SLAs and optimize staffing. Drive customer experience improvements by reducing volume at the source and managing critical technical escalations.
Assist clients in organizing and managing personalized travel arrangements, including researching accommodations and transportation. Provide clear communication and updates to ensure a smooth, stress-free client experience from planning to confirmation.
Support clients by organizing travel and lifestyle experiences, providing timely updates, and coordinating accommodations and transportation. Manage inquiries via email, phone, and messaging tools while maintaining accurate internal records.
The specialist will partner with clients to design personalized travel itineraries and coordinate all booking details. They are responsible for managing client communications and maintaining organized records of travel plans.
Serve as the primary point of contact for traders via live chat, email, and Discord to resolve account and technical issues. Monitor trading systems and contribute to the internal knowledge base to improve the overall trader experience.
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Manage virtual clinical support services and oversee clinical strategy for virtual care. Lead nursing staff in a remote environment to ensure quality patient support.
Provide Level 1 support for SaaS and logistics customers across various channels while resolving complex technical issues. Collaborate with Product and Engineering teams to document bugs and contribute to internal and external knowledge bases.
The role involves troubleshooting application issues and acting as a liaison between end users and developers to ensure product stability. It also encompasses performing QA testing, monitoring product health, and supporting day-to-day product operations.
US Virtual – Spanish Bilingual Healthcare Call Center Representative
VXI Global Solutions
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Full Time
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5 Weeks Ago
VXI Global Solutions
Provide bilingual support to members and providers regarding healthcare plans, billing, and Medicare services. Manage inquiries, resolve complex issues, and document all interactions while adhering to HIPAA and compliance standards.
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