Field Service Technical Support

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Job Summary

To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Field Service Technical Support (Texas).

Reporting to the Director, Field Applications the Field Service Technical Support (Texas) will be accountable for providing technical guidance and information to customers on a pre-sales and post-sales basis to enable delivery of design, fabrication, and assembly goals, per customers’ expectations.

Responsibilities:

• Uses technical knowledge of products and associated development tools to assist customers on complex issues.

• Assists with the development of complex product roadmaps.

• Develops and maintains ongoing relationships with product and business development teams.

• Provides technical expertise during product development by defining customer product needs and translating these needs into new product recommendations and specifications.

• Reviews customer requirements, identifies and communicates potential issues and provides recommendations that will meet both the capabilities Flex and the specifications of the customer.

• Identifies and communicates existing and potential design issues both internally and externally.

• Coordinates product integration efforts between component suppliers, Flex, and the customer.

• Develops and presents technical seminars for customers and sales personnel to promote employers' manufacturing capabilities, services, available technologies, manufacturing process and quality.

• Works with customer representatives to coordinate vendor qualification surveys.

• Provides best in class, complex, technical assistance by answering and closing all customer and program management technical questions related to manufacturing capabilities including design, fabrication, and assembly abilities.

• Defines initial project/product scope and prepares project plans to meet customers' expectations.

• Prepares detailed project plans by documenting customers' requirements and incorporating design and manufacturing capabilities to meet customers’ expectations.

• Prepares and maintains required documentation.

• May be required to sit at customer site.

Qualifications:

• Typically requires a bachelor’s degree in related field or equivalent experience.

• Typically requires 6 years of related experience.

• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.

• Demonstrates expert knowledge of the function and a thorough understanding of Flex and related business.

• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.

• Impacts the near-term (quarterly/semi-annual) operational success of the function.

• Creates functional processes or technologies.

• Executes functional strategic plans and objectives at the site.

• Demonstrates experience in leading major initiatives and provides input to those initiatives.

• Exercises independent judgment using ambiguously defined procedures and policies; may propose/provide input to defining methods, standards, policies, and procedures.

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What you'll receive for the great work you provide:

• Full range of medical, dental, and vision plans
• Life Insurance
• Short-term and Long-term Disability
• Matching 401(k) Contributions
• Vacation and Paid Sick Time
• Tuition Reimbursement

Application Deadline:

Applications for this job position will be accepted for at least five days following the job posting start date below and continuing until the end date below or until the position is filled. This posting may close sooner due to application volume.

The base pay range for this position is provided below. The final base rate offered will be determined using job-related, non-discriminatory criteria, including but not limited to experience, qualifications, geographic location, education, external market data, and internal equity.

$85,900.00 USD - $118,100.00 USD Annual

Job Category

Design, Process & Technology Engineering

Is Sponsorship Available?

No

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).