Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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Provide 24x7x365 Tier II technical support for the Automated Commercial Environment (ACE) system to a large user community. Manage user accounts, resolve technical tickets, and contribute to knowledge management documentation.
The associate provides administrative support by managing inbound communications, triaging patient documentation, and maintaining accurate patient files. They are responsible for meeting KPI expectations, troubleshooting system issues, and ensuring compliance with HIPAA guidelines.
The representative will answer inbound calls to assist members with AAA membership inquiries and product recommendations. They are responsible for delivering personalized solutions while navigating multiple systems in a fast-paced, non-scripted environment.
The representative will answer inbound calls to assist members with insurance policies and AAA memberships while delivering personalized solutions. They are expected to navigate multiple systems to resolve member issues and participate in ongoing coaching to enhance performance.
The Remote Direct Support Professional assists individuals in living independently by utilizing enabling technology and monitoring safety through remote systems. They are responsible for implementing Individual Support Plans, documenting activities, and collaborating with the support team to ensure quality care.
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The representative will answer inbound calls to assist members with insurance and membership inquiries while providing personalized product solutions. They are expected to navigate multiple systems simultaneously and maintain a positive, problem-solving mindset in a fast-paced environment.
You will provide empathetic support to providers and patients via email, live chat, and phone to resolve operational and technical issues. Additionally, you will advocate for users by identifying friction points and proposing product or process improvements.
You will manage customer interactions via email and chat, ensuring high satisfaction during peak auction times and vault operations. Additionally, you will document customer patterns to improve product features and build AI-driven workflows to enhance team efficiency.
Provide efficient onsite technical service, troubleshooting, and preventative maintenance for packaging equipment at customer facilities. Conduct equipment installations, start-ups, and operator training while maintaining accurate service reports.
The role involves resolving customer print quality issues by troubleshooting design files and managing replacement orders in real-time. You will act as a cross-departmental liaison, providing expert support via phone, email, and chat while documenting technical data in Salesforce.
Manage a panel of 300-350 patients by providing monthly nutritional outreach, education, and health coaching via phone. Collaborate with clinical teams to reinforce provider-directed care plans and document all interactions in a care coordination platform.
You will manage customer support inquiries, handle order processing, and assist with returns and product questions. Additionally, you will contribute to social media management, content creation, and basic updates to the Shopify-based online store.
The Client Services Specialist acts as a primary point of contact for clients, managing inquiries and coordinating Ask-an-Expert calls. They also work cross-functionally with account managers and faculty to ensure high client satisfaction and operational efficiency.
The IT Helpdesk Technician will analyze, troubleshoot, and resolve end-user technology issues via phone, chat, and remote tools. They are also responsible for equipment deployment, maintaining IT documentation, and managing user accounts.
The Customer Service Representative will handle inbound calls from members and fitness clubs to provide information on ASH Fitness programs. They are responsible for accurately documenting call details, resolving member inquiries, and coordinating with internal teams to ensure timely follow-up.
The IT Support Technician serves as the primary point of contact for internal staff, providing remote technical assistance for hardware and software issues. Responsibilities include managing onboarding and offboarding processes, maintaining IT equipment, and documenting solutions within the ticketing system.
The Customer Service Representative manages the end-to-end customer order process, including order entry, status inquiries, and inventory requests. They also communicate professionally with customers and internal personnel while resolving complex issues and improving work processes.
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The Specialist will coordinate and implement transdisciplinary STEAM programs across West Virginia middle and high schools to support student and educator development. They will also collaborate with state agencies and business partners to integrate technology and career awareness into classroom instruction.
The Service Desk Analyst provides frontline Tier 1-2 technical support, resolving incidents related to hardware, software, and enterprise applications. They are responsible for documenting interactions in the ITSM system, maintaining the knowledge base, and ensuring service-level agreements are met.
Provide first and second-level technical support for the Flex Computer Aided Dispatch solution via multiple communication channels. Troubleshoot hardware, software, and network issues while maintaining knowledge base documentation and escalating complex problems.
The benefits coordinator educates union members about available benefits and assists them with information requests. Sales activities are only conducted if the customer chooses to opt in for additional benefits.
The Contact Center Operations Specialist will oversee chat and contact center operations, including platform configuration, automation, and workflow optimization. They are responsible for developing training materials, establishing support protocols, and analyzing performance data to drive continuous improvement.
The representative will provide overnight Tier 1 customer support by troubleshooting user issues and performing administrative tasks within the Parkade app. They are responsible for maintaining accurate documentation, prioritizing requests, and escalating complex issues when necessary.
The Tier 1 Support Specialist serves as the primary contact for childcare center clients, troubleshooting product issues and answering inquiries via Zendesk. They are responsible for maintaining documentation, escalating complex technical bugs, and meeting performance targets for response and resolution times.
The specialist will conduct high-volume outbound welcome calls to existing customers of newly acquired companies to build trust and gather information. They will also assist with basic scheduling, update customer records, and promote company programs like the VIP text club.
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Handle inbound calls from members and providers to provide accurate information regarding healthcare benefits, eligibility, and services. Document customer interactions clearly in multiple systems while meeting quality and productivity standards.
The Field Service Representative is responsible for the on-site installation, configuration, and maintenance of Dedrone airspace security systems. This role involves providing technical support, training customers, and ensuring system reliability across diverse environments.
The analyst manages a portfolio of non-performing commercial mortgage loans by performing collateral analysis, loan accounting, and document reviews. They also serve as a liaison with external special servicers and support primary servicing teams with market analysis and borrower interactions.
The Service CSR is responsible for managing customer communications, resolving service-related issues, and coordinating with departments to ensure customer satisfaction. They also handle daily dispatching of service technicians, data entry, and processing customer payments.
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