Manage incoming calls regarding healthcare benefits, Medicare enrollments, billing, and claims. Provide thorough solutions and accurate information using multiple client systems to ensure one-call resolution.
Remote Support Jobs (9,138)
Job category = Support
The Customer Service Specialist manages product order processing and provides support to North American internal and external customers. Key duties include handling inquiries, managing price changes, and resolving product complaints.
The Customer Support Analyst will provide timely responses to customer inquiries and resolve complex logistics and SaaS issues. They will also collaborate with internal teams to document and escalate bugs and feature requests.
Provide expert support to clients regarding insurance billing workflows, claim submissions, and clearinghouse integrations. Train customers on best practices within the OptiMantra platform and collaborate with engineering teams to resolve billing bugs.
Handle inbound and outbound calls to provide high-level customer service and technical support for health insurance enrollment. Manage customer accounts, perform data entry, and handle online chat inquiries while adhering to regulated guidelines.
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REMOTE Customer Service Representative
EVENING POST GROUP
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Full Time
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5 Weeks Ago
EVENING POST GROUP
Interact with customers via phone and email to resolve complaints and provide information regarding Social Security benefits. Maintain accurate customer accounts and records of all interactions.
Manage end-to-end customer support requests via ticketing, chat, and phone to resolve product issues. Collaborate with internal teams to improve workflows and create knowledge base articles for better self-service.
Independently manage and resolve complex customer support requests across ticketing, chat, and phone channels. Contribute to team growth by improving workflows, updating documentation, and providing informal mentorship to junior specialists.
Manage a portfolio of high-value clients from onboarding through to renewal to ensure success and retention. Proactively monitor client activity and collaborate with the campaigns team to optimize performance.
Onboarding Specialist - France - (REMOTE)
eXp World Holdings, Inc.
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Full Time
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5 Weeks Ago
eXp World Holdings, Inc.
The Onboarding Specialist is responsible for delivering a seamless onboarding experience for agents joining eXp, engaging early in the agent lifecycle and ensuring they are fully operational and culturally assimilated. This role includes managing application processing, agent activation, communication, and post-activation support.
Provide comprehensive administrative and operational support to Client Directors and Managers within Group Risk and Healthcare. This includes managing client enquiries, preparing reports, and ensuring all compliance requirements are met for new and existing business.
REMOTE Customer Service Representative
Advocacy Solutions
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Full Time
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5 Weeks Ago
Advocacy Solutions
Interact with customers via phone and email to resolve inquiries and complaints regarding Social Security benefits. Maintain accurate customer accounts and records while escalating complex issues to specialists.
The specialist provides technical support for hardware and software installations and troubleshooting for external technology platforms. They act as the primary intermediary between engineering teams and users while maintaining technical documentation and improving processes.
Customer Service Representative I - Workers' Compensation Call Center
CorVel Corporation
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Full Time
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5 Weeks Ago
CorVel Corporation
Manage inbound and outbound calls to support the Workers' Compensation department and assist claim adjusters. Document interactions and provide accurate claim information to claimants and internal teams.
Client Support Specialist (Remote)
Traveling with Tasha
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Full Time
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5 Weeks Ago
Traveling with Tasha
The specialist will assist clients with travel planning, researching options, and coordinating reservations. They are responsible for maintaining consistent communication to ensure a smooth booking experience.
Provide first-line support for German and Austrian partners and customers regarding insurance policies and claims. Guide partners through onboarding and collaborate with internal teams to improve the B2B partner experience.
Provide exceptional communication and service to current and prospective members to drive engagement, satisfaction, and retention. Handle member inquiries via phone, email, and chat while facilitating travel leads and resolving technical issues.
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Establish and maintain processes for the Quality Management System to ensure product and service conformity. Drive key quality and inventory metrics using continuous improvement tools and manage system implementations and upgrades.
Lead the delivery, stability, and evolution of agent-facing platforms including Salesforce, ServiceNow, and Microsoft Dynamics 365. Manage a team of engineers and technical leads while partnering with Product and Support leaders to improve agent productivity.
Define and deliver 24x7x365 customer support and operational assistance to ensure high customer satisfaction and retention. Manage the GSOC and lead a high-quality support team while implementing automation to improve internal and external communications.
The specialist provides administrative and operational support to the care management team, focusing on care coordination and community resource referrals. They are also responsible for maintaining compliance with credentialing, state requirements, and managing internal audits.
Mitarbeiter Kundenservice im 2nd Level Support- remote deutschlandweit (d/m/w)
AUTO1 Group
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Full Time
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5 Weeks Ago
AUTO1 Group
Act as the primary contact for customers from vehicle ordering and verification through to delivery. Coordinate with other departments to track order status and ensure a smooth delivery process.
Provide professional customer support to German-speaking clients via phone, email, and chat to resolve issues efficiently. Document all interactions in the support system and escalate complex problems to the appropriate departments.
Provide exceptional support to French-speaking customers via phone, email, and chat to resolve issues efficiently. Document interactions in the support system and escalate complex problems to the appropriate departments.
Handle inbound customer inquiries for Vodafone Kabel Deutschland and identify potential sales opportunities during conversations. Ensure high service quality and collaborate with 2nd and 3rd level support for timely problem resolution.
Resolve complex, high-impact support cases for Blackbaud Raiser's Edge and integrated payment products. Serve as a subject matter expert by mentoring team members and contributing to knowledgebase content and product improvements.
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Champion customer satisfaction by providing exceptional support and guiding users through issue resolution. Contribute to the multi-language knowledge base and translate customer feedback into product improvement suggestions.
Act as the first line of defense for IT issues, managing user accounts, hardware, and meeting room technology. Responsibilities include administering DNS via GoDaddy, managing Zendesk campaigns, and supporting Dynamics 365.
Provide post-sale technical and non-technical support to business and end-consumer customers via phone, chat, or text. Act as a liaison between customers and distribution departments to resolve order-related issues.
Provide premier omnichannel customer experience management and support for global companies. Deliver high-touch, empathetic support using advanced technologies to ensure client success.
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