Customer Service Manager

Manager, Customer Service

You will lead and develop a multilingual customer service team to ensure high-quality support across the Benelux, Germany, and Nordic regions. Additionally, you will oversee daily operations, manage escalations, and collaborate with cross-functional departments to improve service delivery.

Customer Service Manager

The Customer Service Manager will lead and mentor service teams while developing strategies to enhance customer satisfaction and retention. They are responsible for monitoring performance metrics, handling escalated issues, and driving continuous improvement in support processes.

Customer Service Manager

Manage a portfolio of existing customers to ensure high engagement and long-term retention through effective communication. Conduct outbound sales activities, negotiate offers, and collaborate with internal teams to drive renewals and upsells.

Manager - Customer Service

The manager will build and lead a team of call center supervisors to drive operational excellence and maintain high service KPIs. They are responsible for coaching staff, managing performance metrics, and ensuring consistent customer satisfaction across all service interactions.

Customer Service Manager

Lead and manage the Customer Service team to ensure high-quality support across multiple omni-channels for customers and drivers. Oversee daily workflows, handle escalations, and collaborate cross-functionally to meet departmental strategic goals.

Customer Service Manager 1

The Customer Operations Manager provides strategic leadership and operational oversight for the Customer Excellence Team to ensure exceptional service delivery. This role manages order fulfillment, billing accuracy, and cross-functional collaboration to maintain high standards of customer satisfaction.

Customer Service Manager (DTC Ecommerce) · Oralux

Customer Service Manager – U.S. Operations

The Customer Service Manager will lead the U.S. operations team, establishing service standards and coaching staff to ensure high-quality customer interactions. They will also serve as the primary escalation point for complex complaints and coordinate with cross-functional departments to resolve operational issues.

Team Manager, Customer Service

Lead and develop a remote team of 20–25 Customer Service Associates through coaching, performance management, engagement, and clear communication. Monitor business metrics and customer experience, address operational barriers, escalate systemic issues, and implement corrective actions to achieve service goals.

Bilingual Licensed Customer Service Manager (10am - 7pm CST)

Lead, coach, and develop a team of 12–14 licensed Customer Service Agents to achieve performance goals and operational excellence. Drive service improvements by analyzing performance data, resolving complex escalations, and fostering a collaborative team culture.

Licensed Customer Service Manager (10am - 7pm CST)

Lead, coach, and develop a team of 12-14 licensed Customer Service Agents to achieve performance goals and operational excellence. Drive service improvements by analyzing performance data, resolving escalations, and partnering cross-functionally to support team success.

Customer Service Manager - E-commerce 3PL & Automation (UK Shift)

FBS Customer Service Manager (Call Center)

Customer Service Manager - Remote

Remote Customer Service Manager

Large Market Customer Service Manager

The Customer Success Manager will manage the full account lifecycle, focusing on product adoption, retention, and identifying opportunities for upsells and cross-sales. They will also conduct training sessions, monitor usage metrics, and facilitate executive business reviews to ensure customer satisfaction and growth.

Customer Service Manager (m/w/d)

The Customer Service Manager is responsible for the operational support of a defined customer base, ensuring professional and contract-compliant service delivery throughout the lifecycle. This includes monitoring service levels, managing customer communication, and coordinating with internal departments to drive continuous improvement.

Travel Customer Service Manager

The manager will serve as a primary point of contact for clients, coordinating travel reservations and itinerary details. They will also maintain organized client records and ensure all travel arrangements are accurate and ready for departure.

Senior Customer Service Manager

Lead and scale the Customer Service department by supervising managers and ensuring seamless 24-hour operational continuity. Develop overarching CS strategies, optimize SOPs, and collaborate cross-functionally to reduce ticket volume and improve product quality.

Software Customer Service Manager

The Software Customer Service Manager is responsible for maintaining account health for public safety agencies by ensuring service agreement execution and proactive technical support. This role involves managing escalations, coordinating technical changes, and acting as a trusted advisor to customers regarding software adoption and performance.

Customer Service Manager - Australia

The role involves managing loan files from initial application through to formal approval, including data entry, document collection, and compliance checks. You will work closely with the onshore credit team to ensure deals progress efficiently while maintaining accurate records in the CRM.

Operations Manager - Customer Service

The Operations Manager will lead the customer service function, overseeing performance, quality, and team development. They will also optimize support workflows and collaborate with cross-functional departments to resolve patient issues and improve operational efficiency.

Software Customer Service Manager

The Software Customer Service Manager is responsible for the overall account health of public safety agencies, ensuring service delivery and proactive technical support. This role involves managing escalations, coordinating technical changes, and building strong relationships to become a trusted technical advisor.

Customer Service Manager, CSU.CXC - CSU-Egypt COE.Client Experience and Conduct Group-MEGPCOE

The Governance Officer supports the governance, quality, risk, and customer experience framework across Wholesale Customer Experience operations. They ensure adherence to policies and regulatory requirements through quality reviews, risk assessments, and continuous improvement initiatives.

Platform Manager – Customer Service - Fixed-term contract (maternity cover)

The Platform Manager will own and continuously improve the Customer Service platform, translating business requirements into scalable solutions within Jira Service Management. They will partner with stakeholders to design end-to-end service processes, including case management, automation, and reporting.

Call Handling Customer Service Manager - T7

The Call Handling Customer Service Manager manages the lifecycle service business for assigned customer contracts to ensure satisfaction with Motorola Public Safety Software. They act as a single point of contact for service delivery, SLA compliance, and driving corrective actions for software issues.

Customer Service Manager (m/w/d)

You will be responsible for providing competent customer support via email and phone regarding orders, returns, and general inquiries. Additionally, you will develop strategies for customer retention and collaborate with internal departments to improve service quality.

Tax Customer Service Manager

Lead and develop a team of 15-25 customer service agents to ensure high-quality inbound call handling and performance. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.

Customer service manager (CY)

Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.