Manage teams and supervisors to ensure SLAs and MBOs are met while driving process improvements and cost reductions. Lead people development charters and maintain a highly engaged workforce through coaching and performance management.
Remote Customer Service Manager Jobs (44)
Search = Customer Service Manager
Support customers through an advisor-led service model by providing guidance and coordinating details. Manage client requests, scheduling, and confirmations while maintaining accurate records.
The Customer Service Manager oversees services execution for channel partners, focusing on parts fulfillment, warranty, and technical issue resolution. They act as the primary liaison between end customers, partners, and headquarters to drive growth and ensure service quality.
The Customer Service Manager oversees services execution for channel partners, focusing on parts fulfillment, warranty, and technical issue resolution. They act as the primary liaison between end customers, partners, and headquarters to drive growth and ensure operational efficiency.
The Customer Service Manager will lead and coach a team of four specialists while overseeing daily operations including SLA management, QA, and escalation support. They will also partner with product and tech teams to optimize workflows and ensure high-quality customer service delivery.
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Lead customer service supervisors and representatives to ensure a positive customer experience and timely issue resolution. Manage the end-to-end claims process and develop strategic policies to align customer service with operational objectives.
Lead and develop a high-performing technical support team while transforming legacy functions into a scalable, customer-first operation. Manage incident response protocols, oversee daily support operations, and act as the primary bridge between customer experience and product development.
Agricultural Sales & Customer Service Manager - Iowa/Midwest Territory
Feed Energy
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Full Time
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5 Days Ago
Feed Energy
The manager is responsible for fostering long-term profitable relationships and serving as the primary strategic advisor for assigned accounts. They must collaborate with cross-functional teams to execute account plans and identify opportunities for product and service growth.
Customer Service Manager - Steam Power Field Services
GE Vernova
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Full Time
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1 Week Ago
GE Vernova
Lead the execution of outages and projects for steam turbines and generators, managing the full project lifecycle from estimating to closeout. Act as the primary point of contact for customers while managing the portfolio's P&L and driving growth.
Lead and support a team of Customer Service Representatives to ensure timely and accurate service. Serve as the primary escalation point for complex customer issues and collaborate with various functional teams to enhance the customer experience.
Acts as a technical liaison between Sales, Marketing, and Operations to resolve customer concerns and provide quality expertise. Manages customer portals, GMP audits, and new product inspections for absorbent hygiene sites.
Lead customer service supervisors and representatives to ensure a positive customer experience and timely issue resolution. Manage the end-to-end claims process and develop strategic policies to align customer service with operational objectives.
Lead and develop a team of 10-25 customer service representatives across multiple communication channels to ensure high service and quality standards. Manage talent strategies, performance metrics, and operational efficiencies to improve the overall customer experience.
The role serves as the central interface for customer data and communication processes. Responsibilities include maintaining customer documents, handling emails and hotline services, and managing data within SAP and Salesforce.
Video Customer Service Manager - US Remote
Motorola Solutions
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Full Time
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2 Weeks Ago
Motorola Solutions
Manage day-to-day customer contracts and relationships for video solutions, ensuring SLA compliance and service delivery. Act as the primary point of contact for account management, coordinating technical resources and managing service contract renewals.
The CSM serves as the primary point of contact for customers throughout the full outage lifecycle, from scope development to closeout. They are responsible for building customer relationships, managing project schedules, and ensuring execution excellence in safety, quality, delivery, and cost.
Federal Software Customer Service Manager - Remote
Motorola Solutions
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Full Time
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8 Weeks Ago
Motorola Solutions
The Customer Service Manager owns the technical and commercial health of the Federal territory, driving service excellence and system performance. They manage the full contract lifecycle, partner with Sales to expand service offerings, and ensure high-level customer satisfaction.
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Assistant Manager, Customer Service Counie Operation(一線客服組長)
Coupang
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Full Time
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8 Weeks Ago
Coupang
Manage and support a team of approximately 15 customer service representatives to ensure service quality and operational efficiency. Handle escalated customer complaints, oversee performance metrics, and drive process improvement initiatives.
Assistant Manager, Customer Service Counie Operation（一線客服組長）
Coupang Internal
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Full Time
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8 Weeks Ago
Coupang Internal
The Assistant Manager will lead and support a team of approximately 15 customer service representatives, managing scheduling and ensuring high service quality. They are responsible for handling escalated complaints, providing real-time support for complex issues, and driving process improvements.
Remote Customer Service Manager 17 APPLICANTS
Spade Recruiting
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Full Time
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22 Weeks Ago
Spade Recruiting
The Customer Service Manager will drive customer satisfaction by addressing inquiries and maintaining product knowledge. Daily activities include inbound and outbound calling, setting appointments, and performing presentations.
The Customer Service Manager will drive customer satisfaction by addressing inquiries and maintaining product knowledge. Daily activities include inbound and outbound calling, setting appointments, and performing presentations.
Remote Customer Service Manager 133 APPLICANTS
Spade Recruiting
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Full Time
·
23 Weeks Ago
Spade Recruiting
The Customer Service Manager will drive customer satisfaction by addressing inquiries and maintaining product knowledge. Daily activities include inbound and outbound calling, setting appointments, and performing presentations.
The Customer Service Manager will drive customer satisfaction by addressing inquiries and maintaining product knowledge. Daily activities include inbound and outbound calling, setting appointments, and performing presentations.
The Customer Service Manager will drive customer satisfaction by addressing inquiries and maintaining product knowledge. Daily activities include inbound and outbound calling, setting appointments, and performing presentations.
The Customer Service Manager will communicate with members to provide benefit information, schedule appointments, and assist with online processes. They will also conduct presentations and maintain accurate records.
Lead and develop a remote team by recruiting, mentoring, and tracking performance to drive growth. Manage client interactions by conducting virtual consultations and guiding them through benefit program enrollments.
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Lead a frontline customer support team managing chat and text messaging channels to ensure high-quality service levels. Partner cross-functionally to resolve escalations and drive operational efficiency through KPI analysis and team coaching.
Lead a frontline customer support team managing chat and text messaging channels to ensure high-quality service levels. Focus on coaching team members, analyzing performance metrics like CSAT, and partnering cross-functionally to resolve complex escalations.
Manage and oversee customer service operations to ensure efficiency and quality. Lead the operational strategy to improve customer satisfaction and team performance.
Lead and develop a team of 12-15 customer service representatives to deliver high-quality phone and transaction-based support. Monitor daily operations using data to drive accountability and collaborate across teams to improve the customer experience.
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