54 Customer Service Manager jobs available for remote work from home. Apply for positions such as Customer Service Manager, Customer Service Manager, Customer Service Manager and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Customer Service Manager will lead and mentor service teams while developing strategies to enhance customer satisfaction and retention. They are responsible for monitoring performance metrics, handling escalated issues, and driving continuous improvement in support processes.
Manage multiple commercial accounts by tracking renewals, issuing certificates of insurance, and handling endorsement requests. Maintain accurate account records and coordinate with producers to support new business and policy reviews.
Manage a portfolio of existing customers to ensure high engagement and long-term retention through effective communication. Conduct outbound sales activities, negotiate offers, and collaborate with internal teams to drive renewals and upsells.
The manager will build and lead a team of call center supervisors to drive operational excellence and maintain high service KPIs. They are responsible for coaching staff, managing performance metrics, and ensuring consistent customer satisfaction across all service interactions.
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Lead and manage the Customer Service team to ensure high-quality support across multiple omni-channels for customers and drivers. Oversee daily workflows, handle escalations, and collaborate cross-functionally to meet departmental strategic goals.
The Operations Manager will lead the customer service function, overseeing performance, quality, and team development. They will also optimize support workflows and collaborate with cross-functional departments to resolve patient issues and improve operational efficiency.
The Software Customer Service Manager is responsible for the overall account health of public safety agencies, ensuring service delivery and proactive technical support. This role involves managing escalations, coordinating technical changes, and building strong relationships to become a trusted technical advisor.
The Customer Service Manager will lead the U.S. operations team, establishing service standards and coaching staff to ensure high-quality customer interactions. They will also serve as the primary escalation point for complex complaints and coordinate with cross-functional departments to resolve operational issues.
The Governance Officer supports the governance, quality, risk, and customer experience framework across Wholesale Customer Experience operations. They ensure adherence to policies and regulatory requirements through quality reviews, risk assessments, and continuous improvement initiatives.
The Platform Manager will own and continuously improve the Customer Service platform, translating business requirements into scalable solutions within Jira Service Management. They will partner with stakeholders to design end-to-end service processes, including case management, automation, and reporting.
The Call Handling Customer Service Manager manages the lifecycle service business for assigned customer contracts to ensure satisfaction with Motorola Public Safety Software. They act as a single point of contact for service delivery, SLA compliance, and driving corrective actions for software issues.
You will be responsible for providing customer support to Dutch-speaking clients via email and phone while managing orders and complaints. Additionally, you will coordinate with internal departments like logistics and purchasing to ensure high service standards.
The Senior Manager Customer Service oversees order-to-cash operations, inventory management, and logistical coordination to ensure the seamless supply of products to customers. They are responsible for maintaining compliance with GMP and GDP standards while managing relationships with third-party logistics providers and internal stakeholders.
The role involves handling pre-sales and post-sales queries for Japanese clients while coordinating with internal teams to ensure a smooth customer experience. You will be responsible for maintaining accurate records, escalating complex issues, and adapting to new workflows in a dynamic environment.
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You will be responsible for providing competent customer support via email and phone regarding orders, returns, and general inquiries. Additionally, you will develop strategies for customer retention and collaborate with internal departments to improve service quality.
The Customer Service Manager will lead, coach, and develop remote teams while monitoring performance metrics to ensure high service standards. They will also handle escalated issues and collaborate with various departments to improve operational efficiency and customer satisfaction.
The Customer Service Manager will lead contact center employees to ensure high customer satisfaction and resolve complex service issues. They are responsible for developing support processes, monitoring performance metrics, and collaborating with cross-border teams to improve operational efficiency.
The Operations Manager will lead a team of 45-85 frontline staff and 3-5 team managers to drive operational efficiency and customer experience. Responsibilities include talent development, strategic planning, workforce management, and ensuring compliance with company policies and legal guidelines.
The Team Manager will lead, coach, and develop a team of 10-25 hourly employees to ensure high-quality customer service and productivity across multiple channels. They are responsible for talent management, performance monitoring, and implementing operational strategies to improve efficiency and customer satisfaction.
Lead and develop a distributed customer service team while improving operational processes and service quality. Act as a key bridge between customers and internal stakeholders to drive satisfaction and retention.
Lead and develop a team of 15-25 customer service agents to ensure high-quality inbound call handling and performance. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.
Provide support and advice to French customers via email and telephone, handling inquiries, orders, and complaints. Coordinate with internal departments like logistics and purchasing to ensure high service levels in the French market.
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The Technical Support Specialist will be responsible for solving technical tickets independently and supporting project leaders in preparing system startups. They will also manage customer data in the CRM system and contribute to the internal knowledge base.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.
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