Lead and scale a customer service team by hiring and coaching supervisors and representatives to ensure operational excellence. Drive customer satisfaction and productivity by managing metrics, policies, and cross-departmental collaborations.
Remote Customer Service Manager Jobs (45)
Search = Customer Service Manager
Lead and manage the Customer Service team to ensure high-quality support across multiple omni-channels for customers and drivers. Oversee daily workflows, handle escalations, and collaborate cross-functionally to meet departmental strategic goals.
Oversee daily operations of the Toronto-based customer service team and build the team from the ground up by hiring supervisors and representatives. Drive operational excellence through coaching, performance monitoring, and the implementation of customer satisfaction strategies.
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Lead and develop a team of client specialists to ensure high levels of client satisfaction and retention. Drive operational excellence through performance monitoring, data analysis, and cross-functional collaboration.
The Senior Manager, Customer Service leads high-volume call center operations by managing supervisors and frontline agents to ensure service quality and productivity. This role focuses on driving performance, improving workflows, and fostering a culture of accountability and continuous improvement.
Lead and develop a team of 15-25 customer service agents to ensure high-quality inbound call handling and performance. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.
Client Customer Service Manager
Evri Group Recruitment Team
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Part Time
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1 Week Ago
Evri Group Recruitment Team
Act as the primary customer service partner for key clients to shape CX strategies and improve service performance. Lead strategic reviews and use data-led analysis to reduce avoidable customer contacts and enhance customer journeys.
Customer Service Manager (m/w/d) French-speaking
Juskys Gruppe GmbH
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Full Time
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1 Week Ago
Juskys Gruppe GmbH
Provide support and advice to French customers via email and telephone, handling inquiries, orders, and complaints. Coordinate with internal departments like logistics and purchasing to ensure high service levels in the French market.
Oversee a team of customer service representatives by providing coaching, daily support, and performance monitoring to meet service level agreements. Handle escalated customer complaints and collaborate with leadership to implement process improvements and training initiatives.
Build and manage customer support operations for enterprise partnerships, focusing on compliance-driven financial flows. The role involves hands-on ticket resolution while simultaneously designing the scaling strategy, including hiring internal staff or BPO partners.
Customer Service Manager (E-commerce / Dropshipping)
BJ-Ecom B.V.
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Full Time
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2 Weeks Ago
BJ-Ecom B.V.
Lead and optimize customer service operations by overseeing a team of 12 agents. Ensure smooth daily operations and continuously improve support systems and performance.
Acts as the primary point of contact for customers to resolve concerns regarding support services and technical configurations in an assigned region. Influences strategy and policy formulation while managing resources to improve products, processes, and services.
Customer Service Manager (Polish, english, russian languages)
Abakus Center
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Full Time
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2 Weeks Ago
Abakus Center
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Lead and optimize the Customer Service function to ensure exceptional patient experiences and high-quality support coverage. Collaborate with cross-functional teams to resolve root issues and scale operational infrastructure.
Technical Support Specialist – E-Mobility / Technischer Customer Service Manager (m/w/d)
elexon GmbH
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Full Time
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3 Weeks Ago
elexon GmbH
The Technical Support Specialist will be responsible for solving technical tickets independently and supporting project leaders in preparing system startups. They will also manage customer data in the CRM system and contribute to the internal knowledge base.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.
Lead a remote team of 50 customer service staff and team leaders to drive service quality for consumer and business clients. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and technology departments to optimize processes and automate customer journeys as the company scales globally.
Lead a remote team of 50 customer service staff and team leaders to drive service quality for consumer and business clients. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and international expansion. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and international expansion. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
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Lead a remote team of 50 customer service staff and team leaders to drive service quality for consumer and business clients. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
Lead a large team of frontline agents and managers to improve operational efficiency and the customer experience. Manage workforce planning, B2B escalations, and strategic initiatives while fostering leadership development.
Manage day-to-day customer service contracts and relationships for CommandCenter Software to ensure contractual obligations are met. Coordinate technical changes, manage escalations, and serve as a trusted technical advisor to drive customer success.
Lead and scale a 24/7 international first-line support function serving as the primary intake for SOC and Operations Engineering teams. Oversee ticket triage, team performance metrics, and ensure high-quality technical support for U.S.-based clients.
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