43 Customer Service Manager jobs available for remote work from home. Apply for positions such as Customer Service Manager, Manager - Customer Service, Manager - Customer Service and more! Discover the best work-from-home or hybrid, full- and part-time jobs.
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The Customer Service Manager will lead a virtual call center team by setting performance expectations, monitoring KPIs, and conducting regular performance evaluations. They are responsible for overseeing daily operations, analyzing customer feedback, and implementing data-driven process improvements to enhance service efficiency.
The manager will build and lead a team of call center supervisors to drive operational excellence and maintain high service KPIs. They are responsible for coaching staff, managing performance metrics, and ensuring consistent customer satisfaction across all service interactions.
Lead and scale a customer service team by hiring and coaching supervisors and representatives to ensure operational excellence. Drive customer satisfaction and productivity by managing metrics, policies, and cross-departmental collaborations.
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Lead and manage the Customer Service team to ensure high-quality support across multiple omni-channels for customers and drivers. Oversee daily workflows, handle escalations, and collaborate cross-functionally to meet departmental strategic goals.
Oversee daily operations of the Toronto-based customer service team and build the team from the ground up by hiring supervisors and representatives. Drive operational excellence through coaching, performance monitoring, and the implementation of customer satisfaction strategies.
The Customer Service Manager will lead contact center employees to ensure high customer satisfaction and resolve complex service issues. They are responsible for developing support processes, monitoring performance metrics, and collaborating with cross-border teams to improve operational efficiency.
The Operations Manager will lead a team of 45-85 frontline staff and 3-5 team managers to drive operational efficiency and customer experience. Responsibilities include talent development, strategic planning, workforce management, and ensuring compliance with company policies and legal guidelines.
The Senior Customer Service Manager provides strategic leadership for pre- and post-sales support while managing customer retention and operational processes. They are responsible for directing functional teams, overseeing budgets, and influencing senior leadership to ensure service delivery improvements.
The Team Manager will lead, coach, and develop a team of 10-25 hourly employees to ensure high-quality customer service and productivity across multiple channels. They are responsible for talent management, performance monitoring, and implementing operational strategies to improve efficiency and customer satisfaction.
Lead and develop a distributed customer service team while improving operational processes and service quality. Act as a key bridge between customers and internal stakeholders to drive satisfaction and retention.
The Operations Manager will lead day-to-day customer service and retention operations to maximize customer satisfaction and lifetime value. They will collaborate cross-functionally to optimize workflows, implement retention strategies, and drive continuous improvement through data-driven decision-making.
The Senior Manager, Customer Service leads high-volume call center operations by managing supervisors and frontline agents to ensure service quality and productivity. This role focuses on driving performance, improving workflows, and fostering a culture of accountability and continuous improvement.
Lead and develop a team of 15-25 customer service agents to ensure high-quality inbound call handling and performance. Manage daily operations, including workforce scheduling, performance metrics, and payroll, while acting as a subject matter expert for tax-related inquiries.
Provide support and advice to French customers via email and telephone, handling inquiries, orders, and complaints. Coordinate with internal departments like logistics and purchasing to ensure high service levels in the French market.
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Oversee a team of customer service representatives by providing coaching, daily support, and performance monitoring to meet service level agreements. Handle escalated customer complaints and collaborate with leadership to implement process improvements and training initiatives.
Build and manage customer support operations for enterprise partnerships, focusing on compliance-driven financial flows. The role involves hands-on ticket resolution while simultaneously designing the scaling strategy, including hiring internal staff or BPO partners.
Lead and optimize customer service operations by overseeing a team of 12 agents. Ensure smooth daily operations and continuously improve support systems and performance.
Lead and optimize the Customer Service function to ensure exceptional patient experiences and high-quality support coverage. Collaborate with cross-functional teams to resolve root issues and scale operational infrastructure.
The Technical Support Specialist will be responsible for solving technical tickets independently and supporting project leaders in preparing system startups. They will also manage customer data in the CRM system and contribute to the internal knowledge base.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and product teams to optimize processes and manage relationships with courier partners.
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Lead a remote team of 50 customer service staff and team leaders to drive service quality for consumer and business clients. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and elevate the customer experience. Collaborate across CX, QA, and technology departments to optimize processes and automate customer journeys as the company scales globally.
Lead a remote team of 50 customer service staff and team leaders to drive service quality for consumer and business clients. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
Lead a remote team of 50 customer service staff and team leaders to drive service quality and international expansion. Collaborate across CX, QA, and product teams to optimize customer journeys and implement automation initiatives.
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