Ensure production systems are available and operating according to service level agreements while driving incident and outage resolution. Establish disaster recovery procedures and maintain data retention practices to safeguard critical operations.
Remote Support Jobs (9,130)
Job category = Support
The role serves as the first line of defense for global IT support, managing systems configuration and troubleshooting for staff and customers. Responsibilities include onboarding/deprovisioning accounts and creating documentation to improve user self-service.
Respond to customer inquiries via phone, email, and chat to ensure a seamless shopping experience. Assist with order placement, tracking, returns, and resolving billing or delivery issues.
Respond to customer inquiries via phone, email, and chat to ensure a seamless shopping experience. Assist with order placement, product information, returns, and the resolution of billing or delivery issues.
Ensure production systems are available according to service level agreements and drive the resolution of incidents and outages. Establish disaster recovery procedures and maintain data retention practices to safeguard critical operations.
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Provide professional support to German-speaking customers via phone, email, and chat to resolve issues and maintain high satisfaction. Document interactions in the support system and escalate complex problems to relevant departments.
Act as the first point of contact for healthcare clients to resolve technical incidents or escalate them to higher support tiers. Responsibilities include documenting client interactions, managing a case queue, and coordinating the shipment of parts and supplies.
The role involves troubleshooting technical issues and providing creative solutions to ensure seamless experiences for partners using the platform. Additionally, the consultant advocates for partners by sharing feedback with the Product team to improve offerings and meeting strict SLAs.
Behavioral Health Peer Support Specialist
MAP Care Solutions
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Full Time
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4 Weeks Ago
MAP Care Solutions
Provide real-world support, mentoring, and advocacy for peers with behavioral health conditions using lived experience. Manage a personal caseload via telehealth and participate in a 24/7 on-call rotation.
Provide ongoing support, coaching, and advocacy for individuals and families recovering from substance use disorders via telephone and video conference. Maintain accurate documentation of peer encounters and collaborate with clinical teams to guide peers toward community resources.
The role focuses on supporting the Client Service Team by creating on-message public-facing materials and implementing communication and campaign plans. Responsibilities include drafting messaging, coordinating with art and field teams, and managing client deliverables.
Deliver bespoke customer experiences across various communication channels during night shifts. Resolve customer issues efficiently while maintaining high standards of service and administration.
Customer Support Representative
Lakeside Book Company
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Full Time
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4 Weeks Ago
Lakeside Book Company
The role involves managing the end-to-end project lifecycle by collaborating with sales and customers to define requirements and prepare accurate quotes. Responsibilities include coordinating production schedules, managing project changes, and ensuring file readiness for production.
Deliver bespoke customer experiences across various communication channels within a fast-paced contact centre environment. Efficiently resolve customer issues and provide high-quality support to ensure exceptional service delivery.
Lead and scale a high-performing distributed support team while driving operational excellence through metrics and KPIs. Champion the adoption of AI-driven support tools and collaborate cross-functionally to enhance the overall customer journey.
Software Support Analyst - Hybrid (Georgia, USA) or Remote for Non-Local Candidates
CINC Systems
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Full Time
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4 Weeks Ago
CINC Systems
The role involves reproducing customer issues to determine root causes and providing professional technical support via email and phone. Additionally, the analyst creates user documentation and trains customers to reduce repeat support cases.
Manage end-to-end customer experiences by handling high-volume ticketing, order workflows, and marketplace maintenance. Coordinate with internal teams to resolve fulfillment issues and support B2B/wholesale account onboarding and invoicing.
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Provide post-sale technical and non-technical support to business and end-consumer customers via phone, chat, or text. Act as a liaison between customers and distribution departments to resolve order-related issues.
Bilingual Air Reservation Agent, Call Center | Agent de réservation aérienne bilingue, centre d'appels
H.I.S Canada Travel Inc.
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Full Time
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4 Weeks Ago
H.I.S Canada Travel Inc.
Handle inbound and outbound inquiries to assist customers with flight bookings, modifications, and cancellations. Provide accurate fare quotes and travel information while maintaining high customer satisfaction metrics.
Assist clients in researching, selecting, and securing hotel accommodations that meet their specific preferences. Provide professional support via phone, email, and chat while maintaining accurate booking records.
Work From Home – Hotel Booking Support Specialist
Destination Knots
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Full Time
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4 Weeks Ago
Destination Knots
Assist clients in finding and booking hotel stays that meet their specific needs and preferences. Provide professional support by answering questions regarding destinations, pricing, and amenities.
*INTERNATIONAL* Legal Receptionist (with Legal Assistant Support Duties)
corviaconsulting
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Full Time
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4 Weeks Ago
corviaconsulting
Serve as the primary point of contact for clients and handle initial intake for personal injury law firms. Provide administrative support by organizing legal documents, managing calendars, and maintaining case records.
Provide high-quality customer support in Korean via chat, email, and ticketing systems to resolve gameplay, account, and payment issues. Collaborate with cross-functional teams to escalate critical bugs and contribute to the creation of Korean-language support documentation.
Field Support Specialist
The Glass Guru Enterprises, Inc.
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Full Time
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4 Weeks Ago
The Glass Guru Enterprises, Inc.
Provide technical field support to franchisees regarding measuring, pricing, and installation of glass, shower, and window products. Create technical resources and troubleshoot operational issues to reduce errors and inefficiencies across the franchise network.
Deliver exceptional customer support across chat, email, and phone channels to resolve inquiries and issues. Maintain high customer satisfaction standards and collaborate with internal teams to handle complex cases.
Customer Service Representative 13 APPLICANTS
Moore Haven Yacht Club
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Full Time
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4 Weeks Ago
Moore Haven Yacht Club
The representative will handle customer inquiries via phone, email, and chat while resolving complaints professionally. They are also responsible for maintaining customer records and collaborating with the team to improve service delivery.
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Technical Support Specialist | Based in South-East Asia
Hostinger
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Full Time
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4 Weeks Ago
Hostinger
Provide expert technical support via live chat and tickets to resolve Hostinger product challenges for customers of all expertise levels. Contribute to the improvement of the Kodee AI Assistant and other initiatives to enhance the overall customer experience.
Provide expert technical support for Hostinger products via live chat and tickets, simplifying complex issues for customers. Contribute to the improvement of the Kodee AI Assistant and overall customer experience initiatives.
Engage with customers via phone, email, and chat to resolve inquiries and provide accurate product information. Document interactions and collaborate with team members to improve overall service quality.
Représentant du service à la clientèle / Customer Service Representative
Trustii
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Full Time
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4 Weeks Ago
Trustii
Act as the primary point of contact for clients to resolve technical issues and enhance their platform experience. Gather client feedback and report bugs to drive continuous product improvement and service efficiency.
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