Chat Support Clerk

Description

A Better Solution In Home Care Redondo Beach is seeking an entry-level Chat Support Clerk to join our dedicated team in Atlanta. This full-time, remote position offers a fantastic opportunity to start your career in the healthcare support industry while providing essential assistance to clients and families who rely on our home care services.

In this role, you will be the first point of contact for individuals seeking information about our home care solutions. You'll manage online chat inquiries, answer questions about services, schedule appointments, and ensure every client feels supported and valued. As part of our mission to deliver compassionate, high-quality in-home care, you'll contribute directly to improving the patient experience and helping families access the care they need.

We offer a competitive salary range of $57,383 – $65,783 per year, along with the flexibility of working remotely from anywhere in the Atlanta area. If you have strong communication skills and a desire to help others, we invite you to join our growing team.

Responsibilities

• Respond to incoming chat messages in a timely, professional, and friendly manner
• Provide accurate information about home care services, availability, and pricing
• Assist clients with scheduling consultations and coordinating initial assessments
• Document all chat interactions in our customer service system
• Transfer complex inquiries to the appropriate department or supervisor
• Follow up on chat conversations to ensure client satisfaction
• Maintain a high level of confidentiality and HIPAA compliance at all times
• Collaborate with the broader support team to improve response times and service quality
• Identify common client questions and suggest updates to our chat response templates
• Support other administrative tasks as needed to ensure smooth operations

Requirements

• High school diploma or equivalent (entry-level candidates encouraged to apply)
• Strong written communication skills with excellent grammar and spelling
• Ability to type accurately and efficiently in a fast-paced environment
• Basic computer skills and comfort using chat platforms and customer service software
• Empathy and a genuine desire to help others
• Excellent problem-solving skills and attention to detail
• Ability to work independently in a remote setting while staying engaged with the team
• Reliable internet connection and a quiet workspace
• Prior experience in customer service, healthcare, or home care is a plus but not required
• Willingness to learn about home care services and company policies