Onboarding Specialist

Onboarding Specialist

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

Role Overview

The Onboarding Specialist (OBS) is a client-facing coordination role responsible for managing candidate movement and client requirements throughout the hiring and onboarding process. The OBS coordinates candidate endorsements, prepares candidate briefs, schedules and monitors interviews, conducts client and candidate follow-ups through email, messaging, and Dialpad, obtains interview feedback, coordinates onboarding requirements, handles concerns and escalations, maintains accurate tracking, and works closely with Staffing/Recruitment and Customer Success. Under the updated process, the OBS is also responsible for proactively repurposing qualified candidates who are not selected for a particular requirement and coordinating them for other suitable active opportunities within the required timeline.

Key Responsibilities 

1. Candidate Endorsement & Coordination

Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.

2. Client Communication

3. Candidate Communication

4. Interview Coordination & Management

5. Calls & Follow-Up

The OBS performs regular calls as part of the daily workflow.

6. Interview Feedback & Candidate Movement

7. Candidate Repurposing 

A major responsibility under the updated OBS process is the proactive repurposing of candidates.

8. Onboarding Coordination

9. Client Concerns & Escalations

10. Internal Coordination

This role works closely with Recruitment, Customer Success, and other Internal Teams

11. Tracking & Documentation

The OBS is responsible for maintaining accurate records of ongoing activities.

Required Skills & Qualifications