Provide ongoing technical support, troubleshooting, and software configuration for environmental monitoring applications. Manage the customer onboarding process, including implementation and conducting targeted software training sessions.
Remote Support Jobs (9,130)
Job category = Support
The Software Support Specialist provides technical support, troubleshooting, and software implementation for environmental monitoring applications. They are also responsible for customer onboarding, conducting training sessions, and maintaining knowledge base documentation.
DOT DOCR Reasonable Accommodations Support Analyst
Grey Street Consulting LLC
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Full Time
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4 Weeks Ago
Grey Street Consulting LLC
Manage the end-to-end interactive process for reasonable accommodation requests, including eligibility determination and medical documentation evaluation. Draft formal decision recommendations and collaborate with supervisors and Federal Occupational Health to identify feasible accommodations.
Technical Support Specialist - Weekday Overnight - Government
Relativity
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Full Time
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4 Weeks Ago
Relativity
Provide technical support to customers by diagnosing and troubleshooting complex software and networked systems. Manage tickets via Salesforce and escalate issues to appropriate teams while maintaining service level agreements.
The CSR acts as the primary contact for customers in a call center, managing transactions and resolving inquiries. They are responsible for documenting interactions and meeting KPIs related to call handling and accuracy.
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The CSR serves as the primary point of contact in a call center, managing customer transactions and resolving inquiries. They are responsible for documenting interactions and meeting performance metrics like first-call resolution.
The CSR serves as the primary point of contact in a call center, managing customer transactions and resolving inquiries. They are responsible for documenting interactions and meeting performance KPIs to ensure high service quality.
Provide first-line technical support for Windows and MacOS endpoints and manage SaaS applications like Google Workspace and Slack. Handle user provisioning, hardware troubleshooting, and IT asset inventory management using Jira Service Management.
Healthcare Customer Service Representative - Tethered - Within a 30-mile radius of McAllen, TX 21 APPLICANTS
Teleperformance
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Full Time
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4 Weeks Ago
Teleperformance
Field customer inquiries via phone, email, chat, and social media to resolve healthcare-related issues and concerns. Track call information for auditing purposes and escalate complex interactions when necessary.
Provide first-level technical support for CSG products by resolving customer issues and managing the full incident lifecycle. Coordinate with operational and programming teams to triage issues while ensuring compliance with SLAs and OLAs.
Customer Service Professional with Italian Customer Service Professional with Italian
Foundever®
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Full Time
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4 Weeks Ago
Foundever®
Provide high-quality customer support via phone and email to resolve technical, administrative, and logistics inquiries. Maintain strong customer relationships while identifying opportunities for cross-selling and lead generation.
Technical Customer Support/ Technischer Spezialist Photovoltaik & Speichersysteme (m/w/d)
Nordwest Gruppe
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Full Time
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4 Weeks Ago
Nordwest Gruppe
Provide 1st and 2nd level technical support for customers regarding photovoltaic systems, energy storage, and heat pumps via phone, email, and remote access. Analyze and resolve technical faults in inverters and monitoring systems while coordinating service assignments with technicians.
Technical Customer Support/ Technischer Spezialist Photovoltaik & Speichersysteme (m/w/d)
NW Technology GmbH
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Full Time
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4 Weeks Ago
NW Technology GmbH
Provide 1st and 2nd level technical support for photovoltaic, storage, and heat pump systems via phone, email, and remote access. Analyze and resolve technical faults in inverters and monitoring systems while coordinating service assignments with technicians.
Manage frontline security and IT support operations, including triaging tickets and resolving issues across accounts and endpoints. Oversee the employee lifecycle by executing onboarding and offboarding processes and providing identity and access management support.
Provide payment assistance solutions and first-level support for patients, pharmacies, and medical professionals via phone, email, and fax. Responsibilities include handling card activations, eligibility checks, and troubleshooting submission rejections.
Associate Support Analyst (Remote)
Valce Talent Solutions
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Full Time
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4 Weeks Ago
Valce Talent Solutions
The Associate Support Analyst will troubleshoot technical issues for customers and provide guidance to resolve problems. They will also document cases and collaborate with senior team members to ensure high-quality support experiences.
The specialist will handle user requests via tickets and calls, communicating with English-speaking users globally. They will also escalate product issues to relevant departments to help improve the overall user experience.
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Advise customers on using Badger Maps to achieve goals and solve challenges through inbound support and training. Focus on reducing churn, managing customer relationships, and contributing to Customer Success projects to enhance the user journey.
Manage a portfolio of SMB accounts to ensure successful setup, deployment, and ongoing retention. Drive revenue growth through strategic outreach, upsells, and the creation of customer success resources.
The analyst will manage and resolve Level 1 and Level 2 customer support cases with a focus on quality and speed. Responsibilities include monitoring operations logs and managing transactional cases to meet contractual resolution times.
Act as an IT expert for the OPUS::L laboratory information system, performing independent error analysis and developing solutions in collaboration with development and service teams. Provide professional customer communication and facilitate knowledge transfer within support teams.
Investigative Forensic Support Analyst
Magnus Management Group LLC
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Full Time
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5 Weeks Ago
Magnus Management Group LLC
The role involves conducting thorough investigations and analysis of forensic evidence using advanced tools. The analyst will collaborate with legal and law enforcement teams to prepare detailed reports and develop investigative protocols.
Provide Level 2 operational support to resolve technical issues in live production environments and perform tasks like bill runs and incident management. Support various testing phases including BVT, PVT, and SIT while ensuring compliance with SLAs and OLAs.
Provide Level 2 and 3 remote technical support for over 40 international hotel properties and the corporate office. Act as a mentor and team lead for Level 1 resources while serving as a liaison between the Helpdesk and upper IT management.
Provide Level 2 operational support to resolve technical issues and error messages in a live production environment. Perform operational tasks including configuration, release management, and support for various testing phases like BVT and SIT.
Provide world-class service to customers and retailers while managing the full cycle of customer orders through EDI and Microsoft D365. Coordinate with 3PL and cross-functional teams to manage inventory levels and facilitate new customer onboarding.
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Provide high-level technical support to customers via telephone and internet to resolve complex system configurations and product functionality issues. Document support requests and collaborate with product development to improve design and identify bugs.
Call Center Representative - Roadside Assistance
null, AAA East Central
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Full Time
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5 Weeks Ago
null, AAA East Central
Field incoming emergency roadside assistance calls to coordinate services like towing, locksmiths, and fuel delivery. Document member distress details accurately and collaborate with dispatch teams to ensure member safety and satisfaction.
Act as a strategic partner and advocate for clients by providing personalized consultation on genetic services and production planning. Coordinate cross-functionally to deliver customized solutions and manage the domestic shipping of embryos and semen.
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Responsible for monitoring and responding to merchant support center issues and defining customer problems based on VOC data. Collaborates with relevant departments to establish policies, improve processes, and enhance the overall merchant experience.
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