The role involves configuring and maintaining Zoho applications and developing Standard Operating Procedures to streamline processes. Additionally, the position serves as the primary IT point of contact to ensure a high-quality customer experience and handle general IT troubleshooting.
Remote Support Jobs (9,679)
Job category = Support
The representative supports clients through the transaction lifecycle by addressing inquiries and managing order workflows. They are also responsible for ensuring data accuracy and reporting system bugs to improve operational performance.
Business Support Specialist
Millennium Systems International
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Full Time
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2 Weeks Ago
Millennium Systems International
The specialist handles client inquiries via phone, email, and live chat to troubleshoot product and training issues. They are responsible for documenting issues in Salesforce and maintaining up-to-date knowledge of Meevo products and business processes.
Client Support Specialist-Salon and Spa space
Millennium Systems International
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Full Time
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2 Weeks Ago
Millennium Systems International
The specialist handles client inquiries via phone, email, and live chat to troubleshoot product and training issues. They are responsible for documenting issues in Salesforce and maintaining up-to-date knowledge of Meevo products and integrations.
RCM Healthcare Call Center Representative
Leading Edge Connections
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Full Time
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2 Weeks Ago
Leading Edge Connections
Provide empathetic customer support via CRM tools to resolve account issues and document interactions accurately. Identify recurring trends and escalate high-risk situations to management to improve service quality.
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Customer Experience Specialist, NAM
Jetstream Hospitality Solutions Inc.
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Full Time
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2 Weeks Ago
Jetstream Hospitality Solutions Inc.
Manage high-volume live guest and partner communications across multiple channels including phone, email, and WhatsApp. Handle bookings, cancellations, and guest complaints while making real-time judgment calls to balance guest satisfaction with business needs.
Director- Digital Branch, & Contact Center (19297)
Cornerstone Advisors of Arizona, LLC
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Full Time
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2 Weeks Ago
Cornerstone Advisors of Arizona, LLC
Lead strategic consulting engagements for financial institutions focusing on digital banking, contact center operations, and branch transformation. Serve as a trusted advisor to executives to modernize technology ecosystems and improve customer engagement outcomes.
Handle customer inquiries and resolve complex technical issues to ensure customer retention. Use sales expertise to recommend products and process purchases through operational systems.
Planning Specialist, Customer Experience
Rentokil Pest Control
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Full Time
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2 Weeks Ago
Rentokil Pest Control
Utilize route analysis software to create efficient daily and weekly tactical route plans for assigned branch locations. Perform data analysis on resource availability and territory while reporting key metrics to supervisors and managers.
Provides operational support to clients and notaries throughout the signing request and real estate transaction process. Performs a variety of support functions and follows defined procedures to complete daily tasks.
Build and lead a first-line customer support team, ensuring fast, high-quality responses and maintaining a trusted round-robin routing model. Responsibilities include managing shift schedules, conducting quality audits, and serving as the primary escalation point for complex issues.
Act as the first point of contact for customers via email, chat, and phone to provide fast and helpful answers. Resolve common billing and account issues or escalate complex problems to the appropriate specialist with detailed notes.
Build and lead a first-line customer support team, ensuring fast, high-quality responses and maintaining trust in the routing model. Responsibilities include managing shift schedules, conducting quality audits, and serving as the primary escalation point.
The specialist conducts individualized orientations to educate caregivers on benefits and assists with health plans and employment verifications. They are responsible for managing reimbursements, processing sick time, and ensuring first-contact resolution for incoming calls.
Act as the primary point of contact for investors by managing daily communications and providing technical support for the online platform. Support investor relations through lead screening, document monitoring, and administrative assistance for events and reports.
Acts as the first line of defense in resolving client inquiries and documenting interactions in case management systems. Coordinates with internal departments to ensure issues are resolved and mentors Level 1 associates.
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Lead the customer experience strategy by building long-term relationships with families and managing a support team. Oversee community engagement initiatives, administrative operations, and strategic projects to optimize enrollment and program quality.
Provide exceptional customer support via email, phone, and chat to resolve inquiries and maintain positive family relationships. Collaborate with cross-functional teams to improve processes and assist with special research or system development projects.
Clinical IT Helpdesk Supervisor - REMOTE
NTT DATA Services
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Full Time
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2 Weeks Ago
NTT DATA Services
Directs the Clinical Service Desk to ensure high customer satisfaction and operational efficiency for clinician end users. Manages a team providing technical support for EMR, hardware, and software while overseeing SLAs and performance metrics.
Provide high-quality customer support via chat, email, and ticketing systems for Korean-speaking players. Collaborate with cross-functional teams to resolve technical and payment issues while contributing to the improvement of support documentation.
Lead and scale the Customer Experience organization across DTC, Amazon, and retail channels. Design the CX structure, implement AI automation, and synthesize Voice of Customer insights to drive product and operational improvements.
Manages the full commercial order lifecycle, including order processing, RMA coordination, and customer onboarding. Coordinates across Sales, Finance, and Operations to ensure seamless order fulfillment and data accuracy.
Associate Director, Field Reimbursement Excellence & Flexible Support (Endocrinology)
Corcept Therapeutics
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Full Time
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2 Weeks Ago
Corcept Therapeutics
Develop and deliver comprehensive market access and reimbursement training programs for field and home-office teams. Additionally, serve as a floating Field Reimbursement Manager providing interim territory coverage and direct support to healthcare providers and patients.
Provide technical support for safety and security technology, including CCTV, access control, and alarm monitoring systems. Diagnose and resolve issues via help desk tickets and remote connectivity tools while maintaining detailed logs in Jira.
Lead comprehensive patient-centered assessments and manage urgent and ongoing care for patients across New Brunswick via a virtual platform. Order diagnostic tests, prescribe treatments, and collaborate with a multidisciplinary team to coordinate patient care.
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Customer Experience (CX) Mobilization - PM/BA
Gainwell Technologies LLC
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Full Time
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2 Weeks Ago
Gainwell Technologies LLC
Act as a bridge between stakeholders and clients to ensure CX-specific requirements are documented and met for contact center launches. Analyze business processes and develop operational reports to support client objectives and healthcare goals.
Seasonal Customer Service Representative - 2026 (Eastern Region)
Minted
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Full Time
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2 Weeks Ago
Minted
Handle customer interactions across phone, email, live chat, and social media to resolve complex product and fulfillment issues. Manage multi-system workflows and document interactions within Salesforce to improve the overall customer journey.
Lead and develop a team of Customer Support Representatives while owning SLAs, escalations, and the internal knowledge base. Partner with Engineering, Product, and Account Management to advocate for the voice of the customer and improve service delivery.
Service Representative (MA Candidates only) | Dental Provider Service Division | September 2026 - Remote
Blue Cross Blue Shield of Massachusetts
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Full Time
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2 Weeks Ago
Blue Cross Blue Shield of Massachusetts
Resolve dental provider inquiries regarding claims, eligibility, and benefits via a fast-paced inbound call center. Research complex requests and educate providers on electronic technology to improve process efficiency.
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