Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The representative provides world-class customer service by resolving complex inquiries from members, employers, and providers regarding benefits, claims, and coverage. They are responsible for researching and responding to inquiries via telephone, email, and written correspondence while collaborating with internal teams to find solutions.
Provide multi-channel support to resolve inquiries regarding platform features, billing, and payment processing for a diverse user base. Collaborate with internal teams to troubleshoot technical issues and contribute to knowledge base documentation.
You will conduct virtual consultations to assess client needs and provide financial solutions. Additionally, you will maintain client relationships through periodic check-ins and manage administrative tasks.
The Customer Experience Manager will manage a portfolio of clients, serving as their primary point of contact to ensure satisfaction and drive growth. They will collaborate with internal teams to provide solutions, conduct training, and identify opportunities for upselling and cross-selling.
The Navigator provides centralized support across multiple programs by responding to inquiries via phone, email, text, and chat. They are responsible for screening callers for eligibility, documenting case data, and connecting individuals with appropriate community resources.
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Act as the primary point of contact for customer escalations and drive cross-functional initiatives across Sales, Product, and Support teams. Maintain thorough documentation and build reusable assets like prompts and automations to improve team efficiency.
The representative acts as a liaison between the company and patients, managing physician schedules and triaging calls. They are responsible for maintaining accurate patient records and ensuring clinical summaries and referrals are processed efficiently.
The Onboarding Specialist will manage the end-to-end transition of high-revenue customers onto the platform, acting as a trusted advisor throughout the implementation process. They will collaborate with Sales, Product, and Support teams to ensure seamless data migration, configuration, and customer activation.
The representative will adjudicate life and health claims by interpreting contract benefits and researching inquiries. They are responsible for maintaining professional communication with policyholders and providers while documenting all interactions in the system.
The specialist manages the end-to-end billing cycle to ensure accurate revenue recording within the SAP ERP system. They also collaborate cross-functionally to maintain compliance with fiscal regulations and propose process improvements.
The Service Representative supports account managers by training new dealers and financial directors on company products and tools. They also assist in implementing compliance documents and coordinating with IT to ensure seamless integration of insurance and software systems.
The IT Support Technician will administer and support the Microsoft 365 environment while managing user identity, access, and hardware deployment. They will also provide responsive help desk support and maintain IT documentation and asset inventories.
Provide L1 technical support for hardware and MS Office packages while managing in-house application issues. Document troubleshooting steps and escalate complex technical incidents to appropriate support groups.
The Download Support Analyst monitors daily carrier download activity and resolves suspense or exception items to ensure operational reliability. They also troubleshoot connectivity issues, support agency management system conversions, and assist business teams with download workflows.
Manage, coach, and mentor a team of technical support engineers to ensure high-quality customer support and timely issue resolution. Drive operational efficiency by implementing automation, managing escalations, and collaborating with internal teams to improve product support models.
The Lead Generation Support Specialist will execute and deploy marketing campaigns across multiple platforms while managing lead routing, tracking, and data hygiene in Salesforce. This role also involves coordinating event logistics, supporting social media activities, and maintaining marketing documentation to ensure efficient team operations.
The role involves supporting daily client-related operations, including scheduling, workflow coordination, and responding to customer inquiries. You will also be responsible for organizing digital documentation and maintaining clear communication with clients and team members.
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The role involves assisting with daily workflow support and communicating with clients regarding routine requests. You will also be responsible for organizing client information and coordinating with team members to ensure a positive client experience.
The IMO Support Specialist will conduct research for VA claim exams and maintain accurate documentation in the IMO Support Tracker. They will also provide administrative and clinical support to healthcare providers while ensuring compliance with HIPAA regulations.
The IMO Support Specialist will conduct research for VA claim exams and maintain accurate documentation in the support tracker. They will also provide administrative and clinical support to healthcare providers while training new staff members.
The role involves assisting clients with vacation research, travel reservations, and general inquiries. You will also be responsible for maintaining accurate client records and providing high-quality customer service throughout the travel process.
The agent is responsible for handling inbound calls to address inquiries regarding child support services and account histories. They must research issues, document calls accurately, and provide professional assistance to customers.
The Team Lead will mentor staff, develop and implement claims processes, and ensure the delivery of exceptional customer service. They will also collaborate cross-functionally to identify technology improvements and maintain compliance with industry standards.
The SOC Support Specialist will triage and manage security incidents within a global queue while providing clear communication to partners via email, chat, and phone. They will also collaborate with internal teams to investigate threats and contribute to the improvement of knowledge-base documentation and internal runbooks.
The manager will build and maintain strong customer relationships while ensuring compliance with regulated medical waste standards across multiple sites. They are responsible for analyzing data to drive operational improvements, managing account performance, and supporting revenue growth through proactive customer engagement.
The manager will build and maintain strong customer relationships while ensuring compliance with medical waste standards across multiple sites. They are also responsible for analyzing data to identify operational improvements and driving revenue growth within existing accounts.
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The manager will build and maintain strong customer relationships while ensuring compliance with regulated medical waste standards. They are also responsible for analyzing data to drive operational improvements, revenue growth, and customer retention.
You will act as a technical product specialist and liaison, providing onsite and remote support for UAS systems and cloud operations. You will also collaborate with engineering and product teams to drive enhancements based on customer feedback and field diagnostics.
The Virtual Assistant will manage patient intake, scheduling, and administrative communication for a behavioral health practice. They will also coordinate with billing and IT contacts while maintaining strict adherence to HIPAA and practice policies.
The Residential Support Representative provides technical support and warranty assistance to customers via phone and digital channels. They act as a customer advocate to resolve issues, improve satisfaction, and maintain accurate product knowledge.
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