Serve as the primary point of contact for customer inquiries via phone, email, and chat to resolve issues efficiently. Maintain detailed CRM records and collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
Remote Support Jobs (9,103)
Job category = Support
WVU-Centralized Scheduler - Call Center - Remote Opportunity - 60025 17 APPLICANTS
WVU Medicine
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Full Time
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3 Weeks Ago
WVU Medicine
Responsible for scheduling, cancelling, and registering outpatient visits and procedures for multiple ambulatory clinics. This includes verifying patient guarantor information and coordinating with referring physician offices to ensure complete orders.
The role involves managing administrative and client relationships within Client Services, ensuring contract compliance, and handling financials. Additionally, it includes supporting client relationships and business development efforts.
Contact Medicare Advantage and Medicaid members via an automatic dialer to explain and schedule healthcare evaluations. Meet daily productivity goals regarding outbound dials and appointments set while adhering to approved scripts.
Remote Customer Service Rep - Must Reside in New Jersey (Starts 7/13/2026)
Transworld Systems Inc.
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Full Time
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3 Weeks Ago
Transworld Systems Inc.
Respond to daily customer requests and inquiries through various correspondence channels while maintaining accurate documentation. Identify root causes of issues to determine resolutions and provide feedback to management for process improvement.
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Drive subscriber retention and brand engagement by executing CX-led growth programs such as loyalty, gifting, and in-box experiences. The role involves translating CX strategy into a scalable roadmap and measuring performance using LTV and engagement metrics.
Client Services Advisor
Spieldenner Financial Group
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Full Time
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3 Weeks Ago
Spieldenner Financial Group
The role involves conducting client outreach to schedule coverage reviews and preparing personalized financial protection options. The advisor meets with clients virtually or in person to guide them through the application process for insurance products.
The representative will act as the first point of contact to diagnose and resolve technical issues via phone, email, and chat. They are responsible for documenting interactions and escalating complex problems to internal teams.
Provide Tier 1 and 2 technical support for the TELUS Health One platform, focusing on the investigation and resolution of service-related inquiries. Collaborate with product teams to act as the voice of the client and improve business process efficiencies.
Customer Support Advisor
TELUS Agriculture & Consumer Goods
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Full Time
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3 Weeks Ago
TELUS Agriculture & Consumer Goods
Provide multi-channel technical support and troubleshooting for software solutions via phone, email, and chat. Log all customer interactions in Salesforce and collaborate with teams to improve learning resources and product expertise.
Handle a high volume of incoming patient calls to resolve billing inquiries with professionalism and empathy. Maintain accurate account documentation and perform necessary follow-up actions via email or phone to ensure full resolution.
Lead a team of analysts to ensure post-sale success and satisfaction for SmithRx customers. Coordinate cross-functional efforts to resolve client issues and manage key performance indicators for the account support function.
Environmental Operations Support Manager
Waste Management, Inc. (WM)
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Full Time
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3 Weeks Ago
Waste Management, Inc. (WM)
Coordinates logistics for hazardous and non-hazardous waste transportation and ensures compliance with government regulations. Supports sustainability services through contract implementation, special projects, and client consultation for cost-saving opportunities.
The Customer Support Specialist will respond to customer tickets across various channels, troubleshoot platform issues, and escalate complex technical problems to engineering. They will also own customer issues from first response to resolution and contribute to improving support workflows.
Lead and scale the Technical Support function by managing day-to-day operations, coaching the team, and owning support KPIs. Serve as the primary escalation point for complex technical issues while partnering with Product and Engineering to improve workflows.
Software Field Service Representative
Siemens Healthineers
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Full Time
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3 Weeks Ago
Siemens Healthineers
Responsible for installing, upgrading, and performing preventative maintenance on software systems within a designated territory. Acts as the primary technical contact for customers to diagnose and resolve complex software issues.
The agent will research and respond to insurance and non-insurance customer inquiries across multiple digital channels and phone. They are also responsible for processing new enrollments, claims, and fulfillment tasks while educating customers on product offerings.
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The role focuses on supporting the delivery, operation, and stability of Power Platform solutions across various environments. Responsibilities include managing deployments, resolving incidents, and assisting developers with platform configuration and monitoring.
Responsible for commissioning, installing, and repairing power generation equipment including diesel generators and turbine systems across a national fleet. The role focuses on reducing unavailable equipment and providing on-site technical support for complex deployments.
Supervisor, Medication Support Navigator
Imagine Pediatrics
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Full Time
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3 Weeks Ago
Imagine Pediatrics
Oversees and coordinates medication-related services for pediatric patients with chronic conditions while providing leadership to the Medication Support Navigator team. Collaborates with clinical pharmacists to ensure operational excellence, manage staff performance, and resolve medication access barriers.
Executive Assistant | Remote Role, Project Coordination & Strategic Admin Support
ClearDesk, LLC
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Full Time
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3 Weeks Ago
ClearDesk, LLC
Provide high-level administrative and strategic support to a senior leader, including managing complex calendars and triaging communications. Coordinate cross-functional projects involving external partners and internal teams to ensure operational efficiency.
Portal Service Desk Analyst I
Nordic Healthcare Group (NHG)
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Full Time
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3 Weeks Ago
Nordic Healthcare Group (NHG)
The analyst provides technical support to healthcare patients troubleshooting EHR medical records portals and virtual visit software. They are responsible for resolving issues on first contact or documenting them in ITSM tickets for escalation to specialized teams.
Support Engineering Manager (Software Product) 101 APPLICANTS
Istari Digital
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Full Time
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3 Weeks Ago
Istari Digital
Lead a team of Technical Support Engineers to manage the support function and maintain a high-quality bug reporting gate for engineering. Own support tooling, metrics, and the product feedback loop to improve the customer experience.
Director, Help Desk Center of Excellence
CampusWorks, Inc.
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Full Time
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3 Weeks Ago
CampusWorks, Inc.
Lead and mature a centralized 24x7x365 Tier 1 Help Desk operation supporting multiple higher education managed services clients. Drive strategic improvements in customer experience, operational maturity, and ITSM practices while overseeing daily staffing and service delivery.
Fractional Customer Service (Claims) Manager
Silva-Lining HR
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Full Time
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3 Weeks Ago
Silva-Lining HR
Oversee and optimize the end-to-end claims process to ensure timely resolution and exceptional customer experience. Manage the HubSpot ticket pipeline and coordinate with internal teams and external vendors to resolve complex claims.
Lead a global customer support team by managing Team Leads and ensuring operational KPIs like CSAT and SLA are met. Drive process improvements, handle high-priority escalations, and collaborate cross-functionally to enhance the customer experience.
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Manage inbound inquiries from small business administrators via phone, email, and chat regarding payroll, tax, and HR compliance. Provide creative solutions and troubleshooting for the Justworks platform to ensure customer retention and satisfaction.
Act as the primary point of contact for clients to manage onboarding, account opening, and general account management. Collaborate across internal departments to resolve client inquiries and ensure a seamless banking experience.
Assist with content execution across partner websites and mobile apps, including publishing updates and push notifications. Provide live-event and gameday support while monitoring platforms for accuracy and following established workflows.
L2 Technical Support Specialist (Siemens) (UA Private Entrepreneur Only)
brightfin
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Full Time
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3 Weeks Ago
brightfin
Provide Level 2 technical support for complex incidents involving the brightfin product on the ServiceNow platform. This includes performing root cause analysis, implementing configuration-based upgrades, and collaborating with internal teams for bug fixes.
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