How much do remote customer support jobs pay?

Remote customer support representatives earn $38,000-$48,000 for entry-level roles, $48,000-$60,000 for experienced specialists, and $60,000-$80,000 for team leads. Technical support pays 20-30% more. Remote-first companies like Zapier, Buffer, and Automattic pay $55,000-$75,000 for entry-level support, 40% above industry average. Support managers earn $70,000-$95,000. Bilingual agents (Spanish, French, German) earn 15% premiums.

What skills do remote support agents need?

Typing speed of 60+ WPM with 98% accuracy is the baseline requirement. Written communication skills matter more than phone skills for remote support—80% of interactions are chat or email. Zendesk, Intercom, or Freshdesk experience is expected. Empathy and de-escalation abilities predict success better than technical knowledge. Top performers resolve 40+ tickets daily with 95%+ customer satisfaction scores.

What hours do remote customer support jobs require?

Standard business hours (9 AM-6 PM in employer's time zone) cover 60% of remote support roles. 24/7 support operations offer evening, night, and weekend shifts with 10-15% shift differentials. Follow-the-sun models let agents work normal hours in their local time zone. Part-time remote support positions (20-30 hours weekly) are available at 35% of support-hiring companies. Flexibility is a key advantage of remote support careers.

How do I move from support to other roles?

Customer support is the #1 entry point for customer success, sales, and product careers. 65% of customer success managers started in support roles and earn $75,000-$110,000. Support-to-sales transitions leverage product knowledge for $80,000-$140,000 OTE roles. Product managers value support alumni for user empathy. Internal mobility programs at remote companies facilitate transitions within 12-24 months of support tenure.

What equipment do remote support agents need?

Employers provide computers at 75% of remote support companies. Required personal equipment: high-speed internet (50+ Mbps for video calls), USB headset with noise cancellation ($60-$120), and quiet workspace. Equipment stipends average $500-$750. Dual monitors increase ticket handling efficiency by 25%. Mechanical keyboards reduce fatigue during 8-hour shifts. Total personal investment is $200-$400 if company provides computer.

What is the difference between customer support and customer success?

Customer support is reactive—solving problems when customers reach out via tickets and chat. Customer success is proactive—driving product adoption, retention, and expansion through strategic account management. Support agents handle 30-50 tickets daily; success managers own 50-150 accounts with quarterly business reviews. Support pays $40,000-$60,000; customer success pays $70,000-$110,000 with 20-30% bonuses. Support experience is the primary path into success roles.

How do I handle angry customers remotely?

Acknowledge the frustration immediately: 'I understand this is frustrating, and I'm going to help you.' Never apologize for policies—empathize with feelings. Ask one clarifying question to fully understand the issue before offering solutions. Match communication style to the customer's urgency. Document every interaction in the CRM. Escalate to supervisors after two failed resolution attempts. De-escalation training reduces negative CSAT scores by 35%.

What metrics do support agents get measured on?

First response time (under 1 hour for email, under 2 minutes for chat), resolution time (under 24 hours average), customer satisfaction score (90%+ target), tickets resolved per day (25-50 depending on complexity), and quality assurance score (90%+ on reviewed tickets). High performers exceed all metrics consistently. Metrics directly determine raises, bonuses, and promotion eligibility at most remote support organizations.

Remote Support Jobs (9,693)

Client Services Representative (Temporary)

Baker Tilly · Full Time · 4 Days Ago

Baker Tilly

🌎 United States 💵 $15.97 - $41 per hour ⭐ 2-5 yrs exp 💼 Support

The representative will manage inbound and outbound contacts, identify customer needs, and provide solutions while maintaining detailed records in the ticketing system. They are responsible for resolving assigned casework, adhering to compliance guidelines, and meeting performance metrics for call monitoring and client satisfaction.

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Client Support Technician

Real Time Technologies, LLC · Full Time · 4 Days Ago

Real Time Technologies, LLC

🌎 United States ⭐ 0-2 yrs exp 💼 Support

Provide technical assistance and support for customers via phone, email, and remote desktop tools. Train customers on proprietary software and perform hardware and software installations or repairs.

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✓ Now Hiring - Remote Operations Support Role | Flexible Hours | Training Provided

Globe Life AO · Full Time · 4 Days Ago

Globe Life AO

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The role involves meeting with clients via virtual appointments to provide support and guide them through benefit options. Additionally, the employee will handle daily administrative tasks and maintain accurate client documentation.

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Manager, Technical Support

Outreach · Full Time · 4 Days Ago

Outreach

🌎 United States 💵 $90000 - $160K per year ⭐ 5-10 yrs exp 💼 Support

The manager is responsible for building and leading a team of Technical Support Engineers to provide enterprise-level customer support and manage escalations. They will also partner with engineering and product management to drive bug identification, release rollouts, and proactive incident management.

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Part-Time Weekend Remote Customer Service Representative

Aaron Plumbing INC · Full Time · 4 Days Ago

Aaron Plumbing INC

🌎 United States 💵 $18 - $23 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

Respond to incoming customer inquiries via phone, email, and text while scheduling plumbing, heating, and cooling appointments. Maintain accurate customer records and communicate effectively with technicians and team members.

customer-service communication training

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IT Support Services Manager-Canada

Indero · Full Time · 4 Days Ago

Indero

🌎 Canada ⭐ 5-10 yrs exp 💼 Support

The IT Support Services Manager oversees daily Service Desk operations, endpoint management, and vendor relationships to ensure high-quality service delivery. They lead a team of support personnel while driving continuous improvement, automation, and compliance with regulatory standards.

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IT Support Services Manager-Argentina

Indero · Full Time · 4 Days Ago

Indero

🌎 Argentina ⭐ 5-10 yrs exp 💼 Support

The IT Support Services Manager oversees daily Service Desk operations, endpoint management, and vendor relationships to ensure high-quality IT support. They are responsible for driving continuous improvement, managing IT support personnel, and ensuring compliance with security and regulatory standards.

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QoS & Technical Support Specialist (Remote)

AZURREO · Full Time · 4 Days Ago

AZURREO

🌎 United States ⭐ 5-10 yrs exp 💼 Support

Monitor and analyze QoS performance metrics to ensure service quality and investigate service degradation. Manage customer incidents from initial reporting through resolution while coordinating with internal engineering teams.

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Customer Support Agent (All Genders)

ahead GmbH · Full Time · 4 Days Ago

ahead GmbH

🌎 Germany ⭐ 2-5 yrs exp 💼 Support

You will act as the primary point of contact for customers across multiple European markets, handling inquiries via email, contact forms, and messaging platforms. Additionally, you will own and optimize support workflows, implement automation, and track key performance indicators to improve overall service quality.

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Customer Support Representative

Vector Security · Full Time · 4 Days Ago

Vector Security

🌎 United States 💵 $32044 - $51121 per year ⭐ 0-2 yrs exp 💼 Support Customer Support Representative

The Customer Support Representative handles inbound customer calls and electronic requests to provide troubleshooting and system information. They also support the data center by completing code changes and managing emergency alarm events.

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Coordinador de Gestión Contact Center (Reemplazo Pre y Post Natal)

Tenpo · Full Time · 4 Days Ago

Tenpo

🌎 Chile ⭐ 5-10 yrs exp 💼 Support

The coordinator will lead the daily operations of the contact center, ensuring service continuity, high quality standards, and regulatory compliance. They are responsible for managing performance KPIs, workforce planning, and coordinating with internal stakeholders and BPO providers.

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Director, Customer Experience Systems & Insights

PetDesk · Full Time · 4 Days Ago

PetDesk

🌎 United States 💵 $144K - $164K per year ⭐ 5-10 yrs exp 💼 Support

The Director of Customer Experience Systems & Insights is responsible for designing and scaling systems that optimize the end-to-end customer journey. This role manages the CX tech stack, implements automation, and provides actionable data insights to leadership and the Board.

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Remote Controls Support Specialist

Trane Italia · Full Time · 4 Days Ago

Trane Italia

🌎 United States 💵 $18.09 - $44.31 per hour ⭐ 2-5 yrs exp 💼 Support

Provide remote technical support, diagnostics, and maintenance for Building Automation Systems and HVAC equipment. Communicate effectively with internal teams and customers to resolve technical issues and coordinate repairs.

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Remote Customer Service Representative

ACC PREMIERE · Full Time · 4 Days Ago

ACC PREMIERE

🌎 United States 💵 $11.5 - $12 per hour ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The representative will handle customer inquiries and complaints across multiple channels while documenting interactions in the CRM. They are also responsible for maintaining a knowledge base and implementing creative problem-solving to increase customer retention.

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Global Head of Customer Experience, Property Management

JLL · Full Time · 4 Days Ago

JLL

🌎 United States 💵 $275K - $330K per year ⭐ 10+ yrs exp 💼 Support

The Global Head of Customer Experience for Property Management defines and executes the global strategy, service standards, and operating model for JLL's property management business. This role is responsible for driving client satisfaction, retention, and P&L performance while leading regional teams to ensure consistent service delivery across diverse global markets.

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Customer Service Representative

Inspire Direct Marketing · Full Time · 4 Days Ago

Inspire Direct Marketing

🌎 Canada 💵 20 - 24 per hour ⭐ 2-5 yrs exp 💼 Support Customer Service Representative

The representative will conduct outbound calls to existing donors to raise funds and foster human connections for charitable organizations. They are responsible for engaging, thanking, and inspiring supporters while maintaining high performance standards.

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Specialist, oxio Customer Care

Cogeco · Full Time · 4 Days Ago

Cogeco

🌎 Canada ⭐ 0-2 yrs exp 💼 Support

The Customer Care Specialist is responsible for delivering excellent support, driving customer satisfaction, and meeting subscription and retention targets. They act as a brand ambassador by promoting products, handling inquiries, and resolving escalated issues through various communication channels.

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Customer Service Representative

Cushman & Wakefield · Full Time · 4 Days Ago

Cushman & Wakefield

🌎 United States 💵 $16.15 - $19 per hour ⭐ 0-2 yrs exp 💼 Support Customer Service Representative

The representative provides inbound customer service support via phone and email, managing facility service requests and maintenance inquiries. They coordinate with internal departments and technicians to track work orders and ensure customer satisfaction.

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Customer Service Specialist (all genders)

Philips · Full Time · 4 Days Ago

Philips

🌎 Germany 💵 €82832 - €99399 per year ⭐ 5-10 yrs exp 💼 Support

The Customer Service Specialist is responsible for managing the service portfolio for health systems, including driving sales of service contracts and ensuring high customer satisfaction. They will proactively identify new business opportunities, manage the sales funnel in Salesforce, and maintain strong customer relationships.

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Call Center Representative

International Medical Group · Full Time · 4 Days Ago

International Medical Group

🌎 United States ⭐ 0-2 yrs exp 💼 Support Call Center Representative

The Assistance Coordinator serves as the primary point of contact for customers, managing inbound and outbound communications regarding travel claims and policy queries. They are responsible for documenting interactions in the CRM system and collaborating with team members to support service delivery.

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End User Computing I, Service Desk

Pathward, N.A. · Full Time · 4 Days Ago

Pathward, N.A.

🌎 United States 💵 $45000 - $63400 per year ⭐ 0-2 yrs exp 💼 Support

The role involves serving as the primary point of contact for IT support requests via various channels and managing incidents within the ticketing system. Responsibilities also include diagnosing and resolving hardware, software, and network issues while escalating complex problems to higher-tier teams.

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Bilingual CX Specialist (English & Spanish)

Too Good To Go · Full Time · 4 Days Ago

Too Good To Go

🌎 United States ⭐ 0-2 yrs exp 💼 Support

You will serve as the primary point of contact for users, providing outstanding customer service via email and chat. Additionally, you will handle priority situations with care and collaborate with the CX team to resolve user issues.

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Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

Conduent · Full Time · 4 Days Ago

Conduent

🌎 United States ⭐ 0-2 yrs exp 💼 Support Call Center Representative

The representative will serve as the first point of contact for South Carolina Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.

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Call Center Representative – Medicaid Member Support

Conduent · Full Time · 4 Days Ago

Conduent

🌎 United States ⭐ 0-2 yrs exp 💼 Support Call Center Representative

The representative will serve as the first point of contact for Medicaid members, answering inquiries and providing product information. They are responsible for assessing caller needs, assisting with Medicaid applications, and documenting all interactions in a computerized system.

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Call Center Recruiter/HR Generalist

Frontline Call Center · Full Time · 4 Days Ago

Frontline Call Center

🌎 United States 💵 $20 - $22 per hour ⭐ 2-5 yrs exp 💼 Support HR Generalist

The recruiter will manage the full hiring cycle for call center positions, including sourcing, screening, and coordinating interviews. They will also support new hire onboarding and maintain applicant tracking records.

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Seasonal Customer Service- Work From Home

Support Services Group · Part Time · 4 Days Ago

Support Services Group

🌎 Canada ⭐ 0-2 yrs exp 💼 Support

Provide support to members regarding billing and payment processing questions via inbound calls. Maintain brand professionalism while updating member databases and staying informed on company policies.

customer-service communication leadership

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Field Support Specialist II

Acuity Inc. · Full Time · 4 Days Ago

Acuity Inc.

🌎 United States 💵 $48100 - $80000 per year ⭐ 2-5 yrs exp 💼 Support

The role involves performing onsite startup, troubleshooting, and end-user training for lighting control systems. It also requires providing expert technical support and maintaining relationships with key stakeholders to ensure project success.

communication operations training

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Aging and Disability Support Counselor

Liberty Healthcare Corporation · Full Time · 4 Days Ago

Liberty Healthcare Corporation

🌎 United States ⭐ 2-5 yrs exp 💼 Support Counselor

The Options Counselor will field inquiries, provide information on long-term care, and connect individuals with community-based services. They are responsible for documenting all interactions and participating in community events as needed.

insurance counselor

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Contact Center Agent I

Presbyterian Medical Services · Full Time · 4 Days Ago

Presbyterian Medical Services

🌎 United States ⭐ 0-2 yrs exp 💼 Support

The Contact Center Agent serves as the first point of contact for patients, managing phone inquiries and scheduling appointments. They are also responsible for coordinating medication refill requests with medical staff and escalating issues to the appropriate departments.

customer-service call-center medical communication training

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Application Support Analyst

Chevin Fleet Solutions · Full Time · 4 Days Ago

Chevin Fleet Solutions

🌎 United Kingdom ⭐ 2-5 yrs exp 💼 Support

Provide technical application support for fleet management software via email and telephone while managing incidents through to resolution. Collaborate with the development team to log bugs and contribute to the knowledge base to improve customer self-service.

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Support Jobs by Country

Remote Support Jobs in United States 5161 Remote Support Jobs in Canada 379 Remote Support Jobs in Philippines 349 Remote Support Jobs in Greece 320 Remote Support Jobs in United Kingdom 259 Remote Support Jobs in Germany 223 Remote Support Jobs in Mexico 210 Remote Support Jobs in Bulgaria 184 Remote Support Jobs in Australia 171 Remote Support Jobs in India 161 Remote Support Jobs in Spain 140 Remote Support Jobs in France 131 Remote Support Jobs in Brazil 120 Remote Support Jobs in Colombia 112 Remote Support Jobs in Argentina 103 Remote Support Jobs in Portugal 100 Remote Support Jobs in Jamaica 87 Remote Support Jobs in New Zealand 73 Remote Support Jobs in Netherlands 70 Remote Support Jobs in Poland 68 Remote Support Jobs in Finland 68 Remote Support Jobs in Italy 66

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