Act as the primary point of contact for business clients to troubleshoot software issues via email, chat, and phone. Collaborate with Product and Engineering teams to resolve technical problems and provide client training to increase user independence.
Remote Support Jobs (9,130)
Job category = Support
The specialist serves as the primary point of contact for clients, responding to inquiries and coordinating personalized service requests. They are responsible for managing schedules, tracking updates, and maintaining organized records to ensure a positive customer journey.
IT Support Specialist
Bill Alexander Ford Lincoln
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Full Time
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4 Days Ago
Bill Alexander Ford Lincoln
Provide first and second-level technical support to resolve hardware, software, and network issues for end-users. Maintain system performance, manage user access controls, and document technical procedures in a knowledge base.
Drive customer retention, expansion, and advocacy using the LAER model to maximize ARR growth and prevent churn. Manage the full customer lifecycle from onboarding and implementation to strategic account planning and renewal execution.
HVAC Technical Support Analyst II
Daikin Applied Americas
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Full Time
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5 Days Ago
Daikin Applied Americas
Provide intermediate technical support to sales representatives and customers regarding the operation and maintenance of commercial HVAC equipment. Manage technical casework through Salesforce CRM and collaborate with engineering and manufacturing to improve product design.
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Provide first-line technical support for hardware, software, and proprietary applications via phone, chat, and self-service. Support the adoption and troubleshooting of AI-powered tools while maintaining knowledge base articles using KCS methodology.
The role involves partnering with Territory Managers to maximize revenue through proactive sales calls and order processing for assigned accounts. It also requires providing high-quality customer service and handling merchandise returns within company guidelines.
Customer Engagement Admin & Outreach - TEMPORARY
The Leukemia & Lymphoma Society
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Part Time
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5 Days Ago
The Leukemia & Lymphoma Society
The role focuses on recruiting and stewarding constituents to exceed revenue goals through high-volume outbound calling and relationship building. It also involves tracking engagement and coaching fundraisers to meet their goals.
Maximize sales growth by managing strategic distributor partnerships and optimizing the channel network. Support regional sales teams through product launches, training, and the delivery of innovative automation solutions to customers.
Assist clients with destination selection, vacation planning, and booking arrangements. Coordinate travel requests and provide ongoing support through various digital communication channels.
Provide customer service support to wholesale partners by managing reservation modifications, cancellations, and troubleshooting the Partner Portal. The role involves handling Zendesk tickets, processing bookings, and collaborating with internal departments to resolve partner complaints.
Coordinate travel planning and reservations for clients while ensuring all documentation is complete. Provide ongoing service support via email, phone, and online platforms to facilitate smooth trip experiences.
Conduct pre-scheduled phone conversations with veterans to discuss medical exams related to disability claims. Collaborate with the medical team and provide cross-functional support to the Client Care team.
The role involves acting as the first point of contact for customers to resolve complaints, process orders, and answer inquiries. The representative must maintain professional records of interactions and build strong client relationships to ensure satisfaction.
Customer Care Representative - Must Live In 30 Miles Of Brockton, MA
TEKsystems
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Full Time
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6 Days Ago
TEKsystems
The representative handles high volumes of inbound customer calls to resolve inquiries and provide product support. They are also responsible for handling escalations, assisting with billing issues, and supervising the team when necessary.
Provide professional support to Chinese-speaking clients via live chat, email, and phone during Canada coverage hours. Assist clients with account opening, funding, and navigating trading platforms while ensuring compliance with KYC and data protection rules.
Provide professional support to Chinese-speaking clients via chat, email, and phone during UK and Canada coverage hours. Assist clients with account opening, funding, and navigating trading platforms like MT4 and MT5.
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The Customer Care Advocate resolves member and provider inquiries regarding contract benefits, claim payments, and enrollment across multiple communication channels. They are responsible for documenting interactions and ensuring compliance with legislative requirements to enhance customer satisfaction.
Monitor and optimize the end-to-end patient journey to prevent drop-offs and increase conversion rates. Coordinate across sales, clinical, and support teams to resolve complex cases and improve operational workflows.
Technical Product Support Specialist II
ZOLL Medical Corporation
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Full Time
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6 Days Ago
ZOLL Medical Corporation
Manage advanced technical troubleshooting for enterprise healthcare products, focusing on root cause analysis of DB, OS, and networking issues. Collaborate across departments to resolve complex system issues and contribute to the organizational knowledge base.
Administer and support SAP NetWeaver and BTP environments to ensure stability, security, and performance. Perform installations, upgrades, and performance tuning while managing SAP landscapes and transport systems.
Connect with clients to explain benefit programs and provide personalized guidance on coverage options. Support clients through the enrollment process and maintain accurate digital documentation.
The consultant will virtually meet with clients to guide them through available benefit programs and answer their questions. They are also responsible for supporting clients through onboarding and maintaining digital records.
The role involves virtually guiding clients through available benefit programs and managing the onboarding process. Additionally, the manager will mentor team members and support overall team performance and development.
Multilingual Customer Support – Relocation to Greece (m/f/d)
Hartmann Recruitment
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Full Time
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6 Days Ago
Hartmann Recruitment
Handle customer inquiries via phone, email, and chat regarding products, services, and orders. Maintain customer records and ensure a professional, solution-oriented customer experience.
Deliver high-tier customer service by guiding users through compliance, resolving account issues, and preventing fraud. Manage high-impact support tickets and collaborate across departments to improve service excellence and operational security.
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The analyst handles incoming health-related requests from healthcare professionals via phone, fax, and web to process authorizations and reimbursements. They liaise with medical consultants and stakeholders to resolve issues and ensure program eligibility.
Work from Home: Customer Service Representative (Healthcare)
Sagility
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Full Time
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6 Days Ago
Sagility
Handle incoming calls professionally to research and provide effective resolutions to customer inquiries. Accurately document call details while meeting daily quality and customer satisfaction goals.
The Director is responsible for designing and operating the CX technology and data backbone to enable customer understanding and decisive action. This includes leading the strategy for Voice of Customer and journey analytics platforms to drive operational prioritization across the enterprise.
Health Advocate Concierge, Customer Service
Health Care Service Corporation
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Full Time
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6 Days Ago
Health Care Service Corporation
Provide concierge-level guidance to members and providers regarding medical, behavioral health, and prescription benefits. Collaborate with clinicians to help members navigate the healthcare system and reach optimal health outcomes.
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