Find remote support jobs as a Support Technician, Support Engineer, Customer Support Representative, Technical Support Manager, and more. We curate the best remote support jobs to match your area of expertise. Customer support deals with clearly communicating with the customers in troubleshooting, maintenance, installation of a product, and so much more. Remote Support jobs where people telecommute (work remotely) are on the rise. Stay ahead of the curve and find a remote job on the world's biggest remote job marketplace.
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The Customer Success Support Manager will lead day-to-day support desk operations, ensuring high-quality service delivery and SLA compliance for healthcare clients. This role involves managing ticket operations, optimizing workflows via Jira, and collaborating cross-functionally to resolve complex customer issues.
The Client Support Specialist is responsible for responding to client inquiries across multiple channels and resolving service concerns efficiently. They must maintain accurate records of interactions and collaborate with internal teams to ensure high-quality service standards.
The Help Desk Coordinator provides first-level support for software applications by diagnosing and resolving user-reported issues. They are responsible for documenting interactions in the help desk system and coordinating with technical teams to ensure timely incident resolution.
The Support Services Coordinator will manage daily administrative tasks, coordinate support operations, and facilitate communication between clients and internal teams. They are responsible for tracking support requests, maintaining accurate documentation, and ensuring timely resolution of inquiries.
The representative will manage inbound and outbound patient communications, coordinate clinical appointments, and ensure accurate documentation within the EMR system. Additionally, they will provide administrative support by managing executive calendars and handling various operational tasks during non-call hours.
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The Customer Service Representative manages customer inquiries, order processing, and problem resolution to ensure a positive experience. They collaborate with internal teams such as Sales, Warehouse, and Solutions to maintain accurate service and operational excellence.
The representative will manage inbound and outbound communications across various channels to resolve customer inquiries and concerns. They are responsible for de-escalating issues, processing payments, and maintaining accurate records of all interactions.
The representative will provide first-level technical assistance to customers via phone, email, chat, and social media to resolve inquiries. They are responsible for troubleshooting technical issues, including internet connectivity, while maintaining professional communication and accurate documentation.
The associate will handle inbound customer calls in a 24/7 call center environment, providing support for clinical applications like Epic and Cerner. Responsibilities include tracking, documenting, and resolving incidents while maintaining high service standards for healthcare clients.
The Support Representative will serve as the primary point of contact for clients and providers, managing communications via text, chat, email, and phone. They are responsible for scheduling bookings, troubleshooting issues, and escalating critical concerns to ensure a high-quality customer experience.
The specialist will serve as the primary point of contact for the firm, managing client intake, qualifying inquiries, and scheduling consultations. Additionally, they will be responsible for building and documenting a structured intake process to improve overall client experience.
The IT Support Technician will provide first-level technical support for incidents and service requests via phone, email, or in-person. They are also responsible for monitoring critical infrastructure, managing IT inventory, and collaborating with global teams to ensure consistent support.
Provide comprehensive support to students and parents, including resolving inquiries and managing academic scheduling. Collaborate with internal teams to handle feedback and improve the overall customer experience.
The Customer Service Manager manages a portfolio of food and healthcare assurance clients, serving as the primary commercial contact for account renewals, quoting, and service delivery. They work collaboratively with technical and operations teams to ensure client satisfaction, resolve disputes, and drive revenue growth through cross-selling.
The Client Support Representative provides technical support and customer service to clients and applicants via phone, email, and chat. They are responsible for troubleshooting issues, maintaining detailed CRM records, and facilitating effective product utilization.
The coordinator will support patients by responding to inquiries via email, chat, and phone while assisting with onboarding, product education, and troubleshooting. They will also triage medical questions to the healthcare team and provide feedback to the organization to improve the patient experience.
The Senior Customer Service Representative manages complex customer inquiries, processes orders, and negotiates pricing to maximize profitability. They also provide guidance and coaching to less experienced team members while ensuring inventory levels are maintained.
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The representative will provide technical expertise and troubleshooting support for Negative Pressure Wound Therapy devices to patients and clinicians. They will also manage work orders and coordinate with internal departments to ensure customer expectations are met.
The coordinator supports participant recruitment by planning outreach strategies, training new staff, and managing study documentation. They also liaise with clinical teams and monitor call center performance to ensure high-quality screening and customer service.
The Call Center Specialist manages patient calls to provide quality customer service, including scheduling appointments and handling medication refill inquiries. They are responsible for maintaining accurate data entry and electronic communication with the clinical team while ensuring patient confidentiality.
The Call Center Specialist manages patient calls to provide quality customer service, including scheduling appointments and handling medication refill inquiries. They are responsible for maintaining accurate data entry and electronic communication with the clinical team while ensuring patient confidentiality.
The Customer Care Associate provides support to members and providers by addressing inquiries regarding eligibility, benefits, claims, and authorizations. They are responsible for managing inbound and outbound calls, documenting data accurately, and resolving issues efficiently to meet quality standards.
The Customer Care Specialist manages order processes and provides support to healthcare providers and patients. They collaborate with internal teams to resolve inquiries and analyze customer feedback to drive service improvements.
The Customer Care Specialist manages order and case workflows while providing empathetic support to healthcare providers and patients. They collaborate with internal teams to resolve issues, analyze customer feedback, and drive growth through proactive service.
The Patient Support Center Representative serves as the primary point of contact for patients, managing appointments and verifying insurance information. They work within a care team to ensure efficient service delivery while documenting patient interactions in the Electronic Health Record system.
The Customer Support Specialist will manage new title orders, maintain file accuracy, and provide proactive status updates to clients and internal teams. They will serve as the primary point of contact for resolving inquiries and ensuring transactions proceed on schedule.
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The Customer Support Specialist responds to customer inquiries via phone, email, and chat while coordinating problem resolution with internal departments. They are responsible for providing technical troubleshooting, documenting interactions, and staying updated on company products.
The Team Lead oversees daily operations of the Patient Support Center, including monitoring call queues and performance metrics to ensure effective patient access. They also provide hands-on coaching and development to Patient Support Specialists to maintain high service quality and conversion standards.
The Travel Claims Examiner serves as the first point of contact for reporting claims and initiating the claims process. They are responsible for gathering information, assessing coverage eligibility, and communicating findings to claimants while maintaining HIPAA compliance.
The coordinator supports administrative care management by performing member outreach, scheduling services, and resolving inquiries from members and providers. They are responsible for documenting member records and facilitating access to community resources and health plan benefits.
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