Act as the first point of contact for international customers via email, live chat, and phone to provide excellent service. Primary tasks include verifying documents and collaborating with service partners to support customers.
Remote Support Jobs (9,138)
Job category = Support
Customer Support Agent (English & Arabic) - Egypt (Remote)
Fintiba GmbH
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Full Time
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4 Days Ago
Fintiba GmbH
Act as the first point of contact for international customers via email, live chat, and phone. Responsibilities include verifying documents and collaborating with service partners to ensure excellent customer service.
Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)
Fintiba GmbH
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Full Time
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4 Days Ago
Fintiba GmbH
Act as the first point of contact for international customers via email, live chat, and phone to provide excellent service. Primary tasks include verifying documents and collaborating with service partners to support customers.
Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)
Expatrio Global Services GmbH
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Full Time
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4 Days Ago
Expatrio Global Services GmbH
Act as the first point of contact for international customers via email and phone to provide excellent service. Responsibilities include verifying documents and collaborating with service partners to resolve inquiries.
Technischer Support für unser Produkt ifaNX – Bereich Health-IT (m/w/d)
NEXUS AG
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Full Time
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4 Days Ago
NEXUS AG
The role involves network administration, configuration of active network components, and Linux system support. Responsibilities include performing troubleshooting, monitoring, and providing operational support for the ifaNX product.
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IT Support Specialist (Senior, 2nd Level) – Hosting (m/w/d)
dataforest GmbH
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Full Time
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4 Days Ago
dataforest GmbH
Act as the technical reference for L2 support by resolving complex system, platform, and performance issues. Drive team improvement through the definition of standards, runbooks, and technical coaching of L1/L2 staff.
IT Support Specialist (Junior, 2nd Level) – Hosting (m/w/d)
dataforest GmbH
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Full Time
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4 Days Ago
dataforest GmbH
Handle 2nd level support tickets by debugging webstack and mail issues and correcting system-level configurations. Analyze recurring errors to create runbooks and prepare complex escalations for specialists.
The role focuses on supporting the Customer Success team through CRM data auditing, stakeholder communication, and operational documentation. During live events, the associate provides critical support to internal hosts and client partners to ensure seamless execution.
Act as the primary point of contact for business clients to troubleshoot software issues via email, chat, and phone. Collaborate with Product and Engineering teams to resolve technical problems and provide client training to increase user independence.
The specialist serves as the primary point of contact for clients, responding to inquiries and coordinating personalized service requests. They are responsible for managing schedules, tracking updates, and maintaining organized records to ensure a positive customer journey.
IT Support Specialist
Bill Alexander Ford Lincoln
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Full Time
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4 Days Ago
Bill Alexander Ford Lincoln
Provide first and second-level technical support to resolve hardware, software, and network issues for end-users. Maintain system performance, manage user access controls, and document technical procedures in a knowledge base.
Drive customer retention, expansion, and advocacy using the LAER model to maximize ARR growth and prevent churn. Manage the full customer lifecycle from onboarding and implementation to strategic account planning and renewal execution.
HVAC Technical Support Analyst II
Daikin Applied Americas
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Full Time
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5 Days Ago
Daikin Applied Americas
Provide intermediate technical support to sales representatives and customers regarding the operation and maintenance of commercial HVAC equipment. Manage technical casework through Salesforce CRM and collaborate with engineering and manufacturing to improve product design.
Provide first-line technical support for hardware, software, and proprietary applications via phone, chat, and self-service. Support the adoption and troubleshooting of AI-powered tools while maintaining knowledge base articles using KCS methodology.
The role involves partnering with Territory Managers to maximize revenue through proactive sales calls and order processing for assigned accounts. It also requires providing high-quality customer service and handling merchandise returns within company guidelines.
Customer Engagement Admin & Outreach - TEMPORARY
The Leukemia & Lymphoma Society
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Part Time
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5 Days Ago
The Leukemia & Lymphoma Society
The role focuses on recruiting and stewarding constituents to exceed revenue goals through high-volume outbound calling and relationship building. It also involves tracking engagement and coaching fundraisers to meet their goals.
Maximize sales growth by managing strategic distributor partnerships and optimizing the channel network. Support regional sales teams through product launches, training, and the delivery of innovative automation solutions to customers.
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Assist clients with destination selection, vacation planning, and booking arrangements. Coordinate travel requests and provide ongoing support through various digital communication channels.
Provide customer service support to wholesale partners by managing reservation modifications, cancellations, and troubleshooting the Partner Portal. The role involves handling Zendesk tickets, processing bookings, and collaborating with internal departments to resolve partner complaints.
Coordinate travel planning and reservations for clients while ensuring all documentation is complete. Provide ongoing service support via email, phone, and online platforms to facilitate smooth trip experiences.
Conduct pre-scheduled phone conversations with veterans to discuss medical exams related to disability claims. Collaborate with the medical team and provide cross-functional support to the Client Care team.
The role involves acting as the first point of contact for customers to resolve complaints, process orders, and answer inquiries. The representative must maintain professional records of interactions and build strong client relationships to ensure satisfaction.
Customer Care Representative - Must Live In 30 Miles Of Brockton, MA
TEKsystems
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Full Time
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6 Days Ago
TEKsystems
The representative handles high volumes of inbound customer calls to resolve inquiries and provide product support. They are also responsible for handling escalations, assisting with billing issues, and supervising the team when necessary.
Provide professional support to Chinese-speaking clients via live chat, email, and phone during Canada coverage hours. Assist clients with account opening, funding, and navigating trading platforms while ensuring compliance with KYC and data protection rules.
Provide professional support to Chinese-speaking clients via chat, email, and phone during UK and Canada coverage hours. Assist clients with account opening, funding, and navigating trading platforms like MT4 and MT5.
The Customer Care Advocate resolves member and provider inquiries regarding contract benefits, claim payments, and enrollment across multiple communication channels. They are responsible for documenting interactions and ensuring compliance with legislative requirements to enhance customer satisfaction.
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Monitor and optimize the end-to-end patient journey to prevent drop-offs and increase conversion rates. Coordinate across sales, clinical, and support teams to resolve complex cases and improve operational workflows.
Technical Product Support Specialist II
ZOLL Medical Corporation
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Full Time
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6 Days Ago
ZOLL Medical Corporation
Manage advanced technical troubleshooting for enterprise healthcare products, focusing on root cause analysis of DB, OS, and networking issues. Collaborate across departments to resolve complex system issues and contribute to the organizational knowledge base.
Administer and support SAP NetWeaver and BTP environments to ensure stability, security, and performance. Perform installations, upgrades, and performance tuning while managing SAP landscapes and transport systems.
Connect with clients to explain benefit programs and provide personalized guidance on coverage options. Support clients through the enrollment process and maintain accurate digital documentation.
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